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Reading and writing literacy is a fundamental competency that supports elementary school students’ learning success. However, the development of digital technology has changed students’ learning habits, with some students preferring gadgets over reading books. This study aims to analyze the reading and writing literacy skills of fourth-grade students at SD 3 Wergu Wetan in the digital era, identify factors influencing literacy skills, examine the impact of digital media use on literacy habits, and describe school efforts to strengthen literacy culture. This research employed a qualitative approach with a case study design involving fourth-grade teachers and students. Data were collected through observation, interviews, documentation, and questionnaires, then analyzed using an interactive model consisting of data reduction, data display, and conclusion drawing. The results indicate that students’ literacy skills are categorized as fairly good, with a positive response percentage of 70.4%. Nevertheless, some students still require support in understanding reading materials and developing writing skills. Digital media influences literacy habits as both a challenge and an opportunity when used appropriately. School initiatives through the Wednesday Morning Literacy Program, visual-based learning media, and regular reading and writing activities contribute to strengthening literacy culture. Collaboration among schools, teachers, and parents is needed to optimize digital technology use while improving students’ literacy skills.

This study aims to analyze demand patterns and determine the most accurate forecasting method for the Kawachi KL 6167 A+ Emergency Lamp product to support inventory control decision-making. The data used in this study consist of product demand over 12 periods, showing an increasing trend with slight fluctuations in certain periods. The forecasting methods applied in this research include the Linear Trend Method, Quadratic Trend Method, and Moving Average (MA), while forecasting accuracy was evaluated using Mean Squared Error (MSE). The results indicate that the linear trend method provides a more suitable forecasting model compared to the quadratic trend method. The MSE value of the linear method is 69.31, whereas the quadratic method produces an MSE of 81.50, indicating that the linear method is more accurate due to its lower forecasting error. In addition, a 3-period Moving Average (MA) method was applied to forecast demand from period 13 to period 24. The forecasting results show that demand tends to stabilize within the range of 276–277 units, with the forecast for period 24 reaching 276.66 units, rounded to 277 units. Based on the findings, it can be concluded that the demand pattern for the Kawachi KL 6167 A+ Emergency Lamp demonstrates a relatively stable upward trend, making the linear trend method the most appropriate forecasting approach for predicting future demand. These forecasting results are expected to serve as a reference for companies in optimizing inventory planning to minimize the risks of stock shortages and overstocking.

The contemporary moral crisis, marked by the prevalence of hoaxes, corruption, intolerance, and hedonism, demands a strategic response from the Islamic tradition. This research aims to actualize Prophet Muhammad's (PBUH) moral exemplariness as a strategy for strengthening Muslim character. Using a qualitative literature review method with a thematic-integrative approach, this study analyzes primary sources (the Quran, authentic hadiths, classical Islamic texts) and secondary sources (national and international academic journals). The findings identify five dimensions of Prophetic exemplariness (siddiq, amanah, rahmah, zuhud, hikmah) that directly correspond to 24 character strengths in Peterson and Seligman's Values in Action (VIA) framework. This research formulates four actualization strategies: internalization through contemporary Sufism, behavioral modeling (uswah fi'liyah), moral community reinforcement (al-biah al-shalihah), and Islamic digital literacy. The primary contribution of this research is an integrative model linking Prophetic moral values with modern character psychology, supplemented by an integration table mapping moral crises, Prophetic values, and character-strengthening strategies. This model is intended to serve as an operational framework for Islamic educational institutions, families, and Muslim communities in addressing moral crises systematically and evidence-based.

Wilayah perbatasan Ambalat merupakan kawasan strategis NKRI yang rawan terhadap pelanggaran kedaulatan dan ancaman keamanan. Satuan Tugas (Satgas) Ambalat Korps Marinir menghadapi tantangan geografis dan keterbatasan teknologi pengawasan konvensional. Penelitian ini bertujuan menganalisis potensi pemanfaatan teknologi Unmanned Aerial Vehicle (UAV) untuk meningkatkan efektivitas pengamanan perbatasan oleh Satgas Ambalat. Penelitian menggunakan pendekatan deskriptif kualitatif. Teknik pengumpulan data meliputi observasi, wawancara mendalam dengan 4 narasumber (Komandan Skuadron Udara 700, pilot UAV, Dansatgas Ambalat, dan personel komunikasi Satgas Ambalat), serta dokumentasi. Analisis data menggunakan model Miles & Huberman. Penelitian menunjukkan bahwa (1) UAV belum dimanfaatkan secara langsung oleh Satgas Ambalat, pengamanan masih mengandalkan patroli konvensional dan drone non-militer; (2) tantangan utama meliputi keterbatasan personel terlatih, belum adanya program pelatihan formal, keterbatasan sarana prasarana (Ground Control Station, sistem komunikasi), serta kekosongan regulasi operasional; (3) UAV tipe ScanEagle dan Camcopter S-100 dinilai paling sesuai untuk kebutuhan Satgas Ambalat karena daya tahan terbang lama dan sensor canggih. Pemanfaatan UAV dapat memperluas jangkauan pengawasan, menyediakan data real-time, mengurangi risiko personel, serta meningkatkan efisiensi operasional. Diperlukan pendekatan terintegrasi berupa penyusunan regulasi, pengadaan sarana dan pelatihan personel bertingkat dan berlanjut. Teknologi UAV memiliki potensi strategis untuk memperkuat sistem pengamanan perbatasan Ambalat. Rekomendasi meliputi dukungan kebijakan pemerintah, pengembangan doktrin TNI AL, pembentukan unit UAV Korps Marinir, serta pelatihan personel secara berkelanjutan.

The rapid development of information and communication technology has encouraged military organizations to adopt modern systems capable of supporting operational effectiveness. One of the challenges faced by the Indonesian Marine Corps is the limitation of conventional monitoring methods that still rely on voice reports through tactical radios and manual communication systems. This condition often causes delays in information delivery, inaccuracies in troop positioning data, and difficulties in controlling personnel and logistics in dynamic operational environments. This study aims to formulate a conceptual model for the utilization of a GPS Tracking System integrated with Marine Corps communication equipment to improve troop and material movement monitoring. The study employed a Research and Development (R&D) method with a descriptive qualitative approach. Data were collected through literature review, observation, interviews, questionnaires, and documentation involving operational personnel and military communication experts. The results indicate that integrating GPS Tracking Systems with communication equipment can provide real-time location information, improve command and control effectiveness, accelerate reporting processes, enhance logistics supervision, and support operational evaluations through recorded movement data. The proposed concept is expected to strengthen situational awareness, increase operational efficiency, and support mission success in future Marine Corps operations.

As a maritime nation with vast sea territories, Indonesia faces significant challenges in safeguarding its waters, particularly in strategic regions such as the Natuna Sea. This area is vulnerable to various threats, including territorial violations, marine resource theft, and illegal underwater activities. This study aims to formulate a concept for the utilization of Autonomous Underwater Vehicles (AUVs) as an alternative solution to enhance underwater security systems in the region. The method employed is Research and Development (R&D), adopting model development steps and complemented by a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis to assess the feasibility and effectiveness of AUVs in the context of Indonesian maritime defense. The research findings indicate that the main strength of AUVs lies in their technological capability to effectively detect underwater threats. Although they have weaknesses, such as high operational costs, dependency on imported components, and limitations in battery endurance and sonar capabilities, these factors do not significantly hinder AUV effectiveness. Major opportunities arise from global technological advancements, yet challenges remain due to insufficient government policy support. The threats faced include the risk of sabotage and extreme weather conditions. Therefore, the recommended strategies are to maximize the use of technology, strengthen supporting regulations, and address logistical and financial barriers to realize effective and sustainable AUV operations in the Natuna Sea.

This study aims to implement the Cooperative Integrated Reading and Composition (CIRC) learning model to improve collaboration skills and learning outcomes among phase E students in class X-3 at SMA Katolik 2 Kabanjahe in Catholic Religious Education. This research employed Classroom Action Research conducted in two cycles, consisting of planning, implementation, observation, and reflection stages. Data were collected through observation sheets, learning outcome tests, and documentation, then analyzed using descriptive qualitative analysis supported by process and learning achievement indicators. The findings showed that the implementation of the CIRC learning model improved across learning stages, including orientation from 87% to 95%, organization from 90% to 97%, concept introduction from 87% to 92%, publication from 93% to 98%, and reflection and reinforcement from 87% to 98%. Students’ collaboration skills also increased in each indicator, namely working productively from 75% to 88%, actively participating in problem solving from 82% to 88%, maintaining a balance between listening and speaking from 76% to 86%, appreciating group members’ contributions from 73% to 87%, and demonstrating responsibility as group members from 77% to 93%. Learning outcomes also improved, as shown by the increase in the proficient category from 27% to 77%, while the basic and developing categories decreased to 0% in cycle II. These results indicate that CIRC effectively enhances students’ active participation, collaboration, responsibility, and learning achievement. Therefore, CIRC is recommended as an alternative collaborative learning model for Catholic Religious Education, particularly in strengthening cooperative interaction and meaningful understanding of religious learning materials in classroom practice.

Penelitian ini bertujuan untuk: Pertama Menganalisis Bina Pribadi Islami (BPI) terhadap kedisiplinan ibadah siswa kelas 9 SMPIT Nidaul Hikmah Salatiga dan SMPIT Izzatul Islam Getasan. Kedua Menganalisis Bina Pribadi Islami (BPI) terhadap akhlak karimah siswa kelas 9 SMPIT Nidaul Hikmah Salatiga dan SMPIT Izzatul Islam Getasan. Ketiga Menganalisis Bina Pribadi Islami (BPI) bepengaruh terhadap kedisiplinan ibadah dan akhlak karimah siswa kelas 9 SMPIT Nidaul Hikmah Salatiga dan siswa kelas 9 SMPIT Izzatul Islam Getasan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode sampel jenuh atau survei. Teknik pengumpulan data dilakukan melalui kuesioner, observasi, dan dokumentasi. Penelitian ini menggunakan uji validitas dan reliabilitas untuk uji coba instrument penelitian. Analisis data menggunakan model Regresi Linier Sederhana, yang terdiri dari menganalisis data digunakan analisis deskriptif, uji asumsi klasik (uji normalitas dan heteroskedatisitas), analisis regresi sederhana (koefisien korelasi, koefisien determinasi, dan Uji t) dengan bantuan SPSS for windows versi 27. Hasil dari penelitian ini menunjukkan bahwa: (1) Tidak ada pengaruh antara Bina Pribadi Islami (BPI) terhadap kedisiplinan ibadah siswa kelas 9 SMPIT Nidaul Hikmah Salatiga dan siswa kelas 9 SMPIT Izzatul Islam. (2) Ada pengaruh positif antara Bina Pribadi Islami (BPI) terhadap akhlak karimah siswa kelas 9 SMPIT Nidaul Hikmah Salatiga dan siswa kelas 9 SMPIT Izzatul Islam Getasan. (3) Tidak ada perbedaan signifikan antara pengaruh Bina Pribadi Islami (BPI) terhadap kedisiplinan ibadah dan akhlak karimah siswa kelas 9 SMPIT Nidaul Hikmah Salatiga dan siswa kelas 9 SMPIT Izzatul Islam Getasan.

Students of the Indonesian School of Jeddah (SIJ) are predominantly categorized as Third Culture Kids (TCK) who face sociocultural challenges and complex health determinants, including a high risk of dental caries and limited character monitoring outside the classroom. This transnational community service program aimed to evaluate the effectiveness of an integrated educational model using audio-visual media through the “Happy Teeth, Bright Smile” campaign and self-monitoring through the “My Adventure Journal” in improving oral health literacy and students’ character behavior. The study employed a Participatory Action Research (PAR) approach with mixed methods involving 155 elementary and junior high school students. Dental knowledge data were analyzed using the Wilcoxon Signed Ranks test, while journal compliance was calculated descriptively using the Grand Mean method and triangulated with content analysis of parental feedback. The results showed that elementary students’ compliance with daily character missions increased by 28.31%, particularly in the discipline dimension. Among junior high school students, multimedia intervention significantly improved clinical preventive knowledge (p < 0.001), with mean scores increasing from 77.00 to 90.20. Parental feedback indicated improvements in self-regulation, responsibility, and self-confidence. The study concludes that optimizing the Tripartite Partnership among university students, schools, and parents is effective in strengthening psychosocial resilience and students’ basic health independence in a transnational environment.

The development of the internet and social media has encouraged e-commerce companies to utilize digital platforms as a marketing tool, one of which is Shopee through TikTok social media. The high frequency of digital advertising is thought to influence consumer attitudes, especially among Generation Z as active TikTok users. To determine the impact of Shopee's digital advertising frequency on consumer attitudes using promotions as a mediating variable on Generation Z TikTok social media users in Tasikmalaya, this study employed quantitative, descriptive, and verification techniques. A total of 100 respondents were sampled using purposive sampling techniques. An online questionnaire with a Likert scale of 1 to 5 was used to collect research data. Data were analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS) with the help of SmartPLS 4. The results showed that advertising frequency significantly and positively influenced consumer attitudes and promotions. In addition, promotions can mediate the effect of advertising frequency on consumer attitudes and have a beneficial and significant impact. These results indicate that consumer opinions towards Shopee will be more positive if advertisements are displayed more frequently and supported by appropriate promotions. This study serves as an academic reference and information source for businesses seeking to optimize social media-based digital marketing strategies.

Tuberkulosis (TB) merupakan penyakit menular yang masih menjadi masalah kesehatan global dan terus meningkat setiap tahunnya. Penyakit ini tersebar luas dan menjadi salah satu penyebab utama kematian akibat infeksi. Pemberian Terapi Pencegahan Tuberkulosis (TPT) merupakan salah satu strategi penting dalam upaya penanggulangan TB, khususnya pada kelompok berisiko seperti kontak serumah pasien TB, pelaksanaan program TPT di Kota Kendari masih belum optimal dan tergolong rendah dan Puskesmas Poasia merupakan puskesmas dengan jumlah kasus TB tertinggi dalam tiga tahun terakhir. Penelitian ini bertujuan untuk mengetahui gambaran penerimaan Terapi Pencegahan Tuberkulosis pada kontak serumah pasien TB dengan pendekatan teori Health Belief Model (HBM) di wilayah kerja Puskesmas Poasia Kota Kendari tahun 2025. Jenis penelitian adalah deskriptif kuantitatif yang dilaksanakan pada Maret 2026. Jumlah sampel sebanyak 80 responden yang dipilih menggunakan teknik simple random sampling. Analisis data yang digunakan adalah analisis univariat untuk menggambarkan distribusi frekuensi dan persentase setiap variabel. Hasil penelitian menunjukkan bahwa sebagian besar responden tidak menerima TPT yaitu sebanyak 71 responden (88,8%), sedangkan yang menerima hanya 9 responden (11,2%). Mayoritas responden memiliki persepsi kerentanan dan keseriusan yang rendah, persepsi hambatan yang tinggi, serta efikasi diri yang rendah, sedangkan persepsi manfaat menunjukkan hasil yang cukup berimbang. Hal ini menunjukkan bahwa faktor-faktor dalam Health Belief Model berperan dalam memengaruhi penerimaan TPT. Diperlukan peningkatan edukasi dan dukungan tenaga kesehatan untuk meningkatkan kesadaran serta penerimaan TPT.

The fashion industry produces large amounts of textile waste, necessitating sustainable design solutions such as zero-waste fashion design. This study examines the application of zero-waste fashion using the fabric manipulation tucking technique to ready-to-wear clothing. The objective of this study is to determine how the tucking technique can be applied to zero-waste pattern design to produce efficient and aesthetically pleasing clothing. The research method used is Research and Development (R&D) with the ADDIE development model.The research results include five stages: In the analysis stage, the author examines the concepts of zero waste, the tucking technique, and ready-to-wear clothing. In the design phase, two zero-waste pattern concepts with variations of tucking were created as trials. Development was carried out through design validation and revisions based on expert input. Implementation was carried out with product production based on the refined final design. Finally, evaluation was carried out through product validation and final revisions until the product was finished. The results show that zero-waste design using the tucking technique can be implemented systematically, reducing waste and enhancing product uniqueness.Recommendations in this study highlight the importance of tucking stitch direction, accurate placement of zero-waste patterns, and the use of excess fabric as an additional tucking accent to reduce looseness and optimize fabric usage. Selection of appropriate fabrics to support the aesthetic results and effectiveness of the Tucking technique in ready-to-wear fashion products.

Program Makanan Bergizi Gratis (MBG) merupakan salah satu upaya pemerintah dalam meningkatkan status gizi anak sekolah dasar melalui penyediaan makanan sehat dan bergizi. Namun, keberhasilan program ini tidak hanya ditentukan oleh ketersediaan makanan, tetapi juga dipengaruhi oleh perilaku konsumsi siswa. Perilaku konsumsi makanan pada anak sekolah dipengaruhi oleh berbagai faktor, seperti pengetahuan gizi, pengaruh teman sebaya, peran guru, rasa makanan, dan kebiasaan makan di rumah. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi perilaku konsumsi Makanan Bergizi Gratis (MBG) pada siswa Sekolah Dasar Negeri 66 Kota Jambi. Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross sectional. Populasi penelitian adalah seluruh siswa kelas IV dan V SDN 66 Kota Jambi sebanyak 231 siswa. Sampel penelitian berjumlah 96 responden yang dipilih menggunakan teknik stratified random sampling. Data dikumpulkan melalui kuesioner yang telah diuji validitas dan reliabilitasnya. Analisis data dilakukan secara univariat dan bivariat menggunakan uji Chi-Square. Hasil penelitian menunjukkan bahwa sebagian besar siswa memiliki pengetahuan gizi yang baik. Analisis bivariat menunjukkan bahwa tidak terdapat hubungan yang signifikan antara pengetahuan gizi (p=0,868) dan pengaruh teman sebaya (p=0,229) dengan perilaku konsumsi MBG. Namun, terdapat hubungan yang signifikan antara peran guru (p=0,005), rasa makanan (p=0,045), dan kebiasaan makan di rumah (p=0,005) dengan perilaku konsumsi MBG. Faktor yang paling memengaruhi perilaku konsumsi siswa adalah rasa makanan dan dukungan lingkungan sekitar

This study aims to determine the role of women in tourism development in Raja Prailiu Village, East Sumba Regency, and to identify the obstacles faced by women in tourism activities. This research is motivated by the importance of women's involvement in meeting family economic needs while preserving the weaving culture. This study uses a qualitative descriptive method. Data were obtained through observation, interviews, and documentation. Research informants consisted of six women who are active in tourism activities in Raja Prailiu Village. Data sources used include primary data from interviews and secondary data from books, journals, articles, and related documents. Data analysis techniques used the Miles and Huberman model which includes data reduction, data presentation, as well as drawing conclusions and verification. The results of the study show that women have an important role in tourism development, namely as weavers, craft product sellers, tour guides, and actors in preserving culture and cleanliness of the tourist environment. However, women also face various obstacles, such as increasing the number of tourists, high prices of raw materials, limited time due to dual roles, lack of English language skills, and low tourist awareness of environmental cleanliness. This research contributes to showing the importance of the role of women in tourism development and becomes a consideration for the government and the community in supporting tourism development in Raja Prailiu Village.

Marriage at an early age remains widespread, especially among communities with limited education and financial resources. This study aims to analyze the impact of early marriage on harmony in household life. The research model we employed was a library research design. The approach used was descriptive qualitative through literature review, referring to scholarly sources and secondary data from reputable journals published in the last five years. Findings indicate that the mental unreadiness of both parties (husband and wife) who marry at an early age can lead to instability in household life and increase the risk of marital failure or reduced family harmony. Young couples commonly face challenges in maintaining healthy communication, making joint decisions, and coping with financial pressures, all of which contribute to domestic conflict. In addition, emotional immaturity and limited life experience are also primary causes of disharmony within the family. Therefore, there is a need to improve education and public awareness about the importance of age maturity and mental readiness before marriage in order to create stable and harmonious households. Thus, it is necessary to increase education and public awareness about the importance of age maturity and mental readiness before marriage, in order to create a stable and harmonious household.

This study aims to describe the implementation of the group discussion model as a strategy to strengthen students' collaboration in Indonesian procedural text learning in Grade IV of SDN 8 Selat Penuguan. The study focuses on the implementation of group discussion, the forms of students' collaboration, the teacher's role in guiding collaboration, and the supporting and inhibiting factors in the learning process. This research employed a descriptive qualitative approach. The primary data were obtained from the teacher and Grade IV students, while supporting data were collected from learning documents. Data were gathered through observation, interviews, and documentation, and were analyzed through data reduction, data display, and conclusion drawing. Data validity was strengthened through source and technique triangulation. The findings indicate that group discussion was implemented through planning, small-group formation, procedural-text-based tasks, discussion, presentation, feedback, and reflection. The model strengthened students' collaboration through task sharing, mutual assistance, expressing opinions, listening to peers, and taking responsibility for group outcomes. The teacher acted as a learning designer, facilitator, guide, communication mediator, and evaluator of collaborative processes. Supporting factors included teacher readiness, the suitability of procedural text material, the use of worksheets, and a conducive classroom climate, while inhibiting factors included uneven student participation, limited time, differences in language competence, and the dominance of particular students in group work. The study concludes that the group discussion model is relevant for procedural text learning because it integrates material comprehension with the development of elementary students' social skills.

This study aimed to analyze the influence of workload and burnout on nurses’ sleep quality while controlling for age, gender, and education as potential confounding variables. A quantitative analytic study with a cross-sectional design was conducted among 156 nurses working in a private hospital in Depok City. Data were collected using a workload questionnaire, the Maslach Burnout Inventory (MBI), and the Pittsburgh Sleep Quality Index (PSQI). The data were analyzed using Chi-Square tests and multiple logistic regression. The findings showed that both workload and burnout had significant effects on sleep quality (p < 0.05), with burnout identified as the most dominant factor. Age and gender were also significantly associated with sleep quality, whereas education did not show a statistically significant effect. The regression model demonstrated excellent fit, indicated by a McFadden pseudo R² value of 0.908. These results suggest that occupational factors, particularly burnout, play an important role in determining nurses’ sleep quality. Therefore, effective stress reduction and workload management strategies are needed to support nurses’ well-being and improve sleep quality.

The quality of life and well-being of women in Indonesia can be measured through the Female Life Expectancy indicator. Data on Female Life Expectancy from 2022 to 2024 shows a nationally positive trend; however, a significant disparity persists across provinces, particularly between the Western and Eastern regions of Indonesia. The nation still faces challenges in ensuring an equitable quality of life for women, as evidenced by the national Female Life Expectancy (FLE) in 2024 at 74.21 years, which remains lower than ASEAN counterparts such as Singapore at 83.86 years. Furthermore, regional imbalances are reflected in the performance gap between D.I. Yogyakarta (77.4 years) and West Sulawesi (68.28 years). This study aims to analyze the effects of Women's Income Contribution, Access to Clean Water, the Number of Families Receiving Social Assistance, and Women's Mean Years of Schooling on Female Life Expectancy in Indonesia during the 2022–2024 period. The estimation method applied in this research is the Fixed Effect Model (FEM) via a quantitative panel data regression approach, spanning an observation area of 33 provinces (n=99). Based on the analysis, Female Life Expectancy is proven to be positively and significantly influenced by Women's Mean Years of Schooling and Access to Clean Water. These findings indicate that human resource quality and environmental conditions serve as dominant factors in driving up Female Life Expectancy. Therefore, government policy interventions should ideally focus on expanding educational access for women and ensuring the equitable distribution of clean water infrastructure.

This study aims to examine the effectiveness of implementing forgiveness therapy in enhancing the personal growth of inmates at the Tangerang Class II-A Women’s Correctional Facility. The method used was a pre-experimental study with a one-group pretest-posttest design. Nine subjects aged 20-40 years were selected from 50 inmates based on low to moderate scores on the forgiveness scale and the psychological well-being scale. The intervention consisted of six sessions adapted from the forgiveness model developed by Enright and Fitzgibbons. Data analysis utilized a paired-sample t-test and the N-Gain formula. The results showed a significant increase in personal growth scores from the pretest (M = 7.00; SD = 1.225) to the posttest (M = 9.44; SD = 1.424), with t(8) = −8.315 and p < 0.001. An N-Gain value of 0.610 indicates moderate effectiveness. The follow-up measurement (M = 9.67; SD = 1.118) did not differ significantly from the post-test (p = 0.347), indicating the sustainability of the changes achieved. Forgiveness scores also increased from 65.33 (pre-test) to 86.67 (post-test) and 87.33 (follow-up), confirming the role of forgiveness as a psychological mechanism for personal growth. These findings support the integration of structured forgiveness therapy into correctional programs for women’s prisons.

The coffee shop industry has experienced substantial growth in recent years, creating intense competition that compels businesses to continuously enhance service performance in order to maintain customer satisfaction and market competitiveness. PT Jokopi Indonesia Group has encountered several service-related issues reflected in declining sales performance and recurring customer complaints, indicating the need for a comprehensive evaluation of service quality. This study aims to identify service attributes that fail to meet customer expectations and determine improvement priorities through the integration of the SERVQUAL and Kano methods. A quantitative approach was employed using questionnaire data collected from 50 customers who had prior experience with the company’s services. SERVQUAL was utilized to assess discrepancies between customer expectations and perceived service performance, while the Kano model was applied to classify attributes according to their contribution to customer satisfaction. The findings reveal that all evaluated attributes generated negative gap values, indicating that existing service performance has not yet reached the level expected by customers. The most critical gaps were identified in menu availability, air-conditioning and fan comfort, payment convenience, and straw availability. Kano classification further demonstrates that menu availability and thermal comfort facilities belong to the Must-Be category, meaning that failure to provide these attributes may trigger significant customer dissatisfaction. The integration of SERVQUAL and Kano highlights these attributes as the most urgent areas for improvement. The results provide managerial guidance for developing targeted service enhancement initiatives aimed at strengthening customer satisfaction, retention, and competitive advantage.