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The emergency department is the front door in providing patient safety and health services. An emergency department certainly requires a fast and precise approach to patient safety. Fast and precise handling will increase patient satisfaction, patient satisfaction is a condition where the patient's needs, desires and expectations can be met through the products and services consumed. Therefore patient satisfaction is a measure of the quality of service felt by patients divided by the patient's needs, patient desires, and expectations of the patient himself. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literatures. The method used is a theoretical study by analyzing and comparing existing theories. The result of this theoretical study is its function to review the factors that become patient satisfaction, so that it can assist the Hospital in making a better plan with a more logical, rational and systematic approach for each option that will be found by forming a plan. So that it can improve the image and trust of patients in choosing health care facilities. For the hospital it is very important and needs to be done optimally with these patient satisfaction factors to support the improvement of the hospital's status. So the agency in terms of tangible, reliable, assurance, and empathy to improve patient quality.

EMERGENCY UNIT PATIENT REGISTRATION INFORMATION SYSTEM DESIGN IN LANUD SULAIMAN BANDUNG HOSPITAL This research aimed to know emergency unit patient registration information system design in Lanud Sulaiman Bandung Hospital. The method was descriptive qualitative method approach to data collection techniques were direct observation, interview and literate studies that had relevance to the subject matter of research problem. The problems that hinder the process of registration in the emergency department included: 1). Processing Installation Emergency Unit registration report as a whole was still done manually and not structured; 2). Installation Emergency Unit type of service structured not yet, so many patients who were not emergency services who came to the Emergency Unit. The suggestions were given to the optimization process of emergency unit registration at Lanud Sulaiman Bandung Hospital, there were: 1). Coordination to the Head of Medical Records and Head of the Hospital for the addition of a registration officer in the emergency unit and supporting facilities such as computer information systems; 2) The hospital provides information such as notice boards or brochures about the schedule of doctors in the hospital.

The Relationship between Work Shift and Work Fatigue in the Emergency Room Nurses and the Ward Room of RSUD Piru, West Seram Regency in 2020. Therefore, shift work every day, namely the morning shift starting at 08.00-17.00 WIT while the night shift starts at 17.00-08.00 WIT. The health of nurses is very important so that health services in the community can be optimal, considering that nurses are human resources who play an important role in the hospital for 24 hours. And one of the efforts to improve the quality of service with work shift regulations. Work shifts need to be considered the time or biological clock that corresponds to our body for work accidents. Work fatigue contributes to the occurrence of work accidents caused by fatigue factors. This type of research uses quantitative research with a cross-sectional study design (cross-sectional) where measurement of the variables can be done at the same time so that it is quite effective and efficient. Research subjects were taken 30 nurses from the ER and Ward at PIRU Hospital. The measurement results show the relationship between work shifts and work fatigue of nurses in the ER and Ward there are 8 respondents (26.7%) who have a morning shift schedule and experience fatigue and 7 respondents (23.3%) respondents who have a night shift schedule and do not experience fatigue. The statistical test results show a significant value α <0.003, which means that Ha is accepted by Ho is rejected.