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The quality of health services is closely related to satisfaction. This study aims to determine the level of satisfaction and analysis (expectation and reality) of the quality of dental health services at the Svarta Dental Care Bandung clinic. This research is a descriptive research. The research sample is 30 people. sampling method with accidental sampling. The research was conducted from January 3 to January 18, 2023. The research instrument used a questionnaire. The data analysis used is univariate analysis and Importance Performance Analysis (IPA), namely by using a Cartesian diagram. The results showed that the level of conformity between reality and expectations was based on the five dimensions of quality in the Reliability dimension of 87.3%, the Responsiveness dimension of 85.75%, the Assurance dimension of 90.06%, the Empathy dimension. 90.18% work tidiness (tiness) 90.94%. Based on the results of the study, it is recommended to carry out regular evaluations every 6 months, repairs by providing training and collaboration with officers in improving the quality of service that focuses on patient satisfaction.  

Asthma is a chronic disease that interferes with the airway due to inflammation and swelling of the walls in the airways so that becomes very sensitive to the entry of foreign objects which cause an overreaction. Based on data from the Ministry of Health for 2020, the number of asthma sufferers in Indonesia is 4.5% of the total population of Indonesia or as many as 12 million more. Meanwhile, based on Aceh Health Service in 2022, it was noted that Asthma sufferers in the Banda Aceh area has reached 11,534 cases. This study is a case report study with data obtained through autoanamnesis, physical examination, home visit to complete family data, psychosocial, and environmental data. Patient Mrs. NS, 51 years old, came with complaints of coughing and a runny nose for 3 days before coming to the Ulee Kareng Health Center, occasionally the patient coughed to the point of causing chest pain. The patient already has a history of asthma since elementary school. The application of family doctor services to asthma patients is necessary to prevent acute exacerbations and prevent the occurrence of asthma in the patient's family.

Queue printers and outpatient registration are systems used in hospitals to help speed up the patient registration process and provide a better patient experience. This system uses information technology to automate the registration process, reduce waiting times and prevent crowding in the registration area. After receiving the queue number, the patient then waits for a call to get an examination or service. The system can be programmed to provide information about expected waiting times, enabling patients to make more effective use of their time. The outpatient registration system uses information technology to help patients speed up the registration process, reduce waiting times, and optimize the use of resources, such as doctors' space and time. This system can also help improve the patient experience by providing convenience and comfort in the registration process. Overall, the use of queuing presses and outpatient registration systems can help improve efficiency and patient experience in a hospital, as well as optimize resource use.

A disaster becomes an extraordinary event that disrupts and threatens life and livelihoods caused by nature and humans, or both. The existence of natural disasters can have both small and large impacts on the environment. The thing that can be done to reduce the consequences of disasters is that synergy from various parties is needed, one of which is the involvement of nurses. Nurses have a huge role to play in preparing and handling communities in the face of disasters.  As health workers, nurses are at the forefront of disaster management so that they can anticipate the prevention of disasters and their impacts (Doondori, A. K., & Paschalia, Y. P. 2021). Cianjur Regency is one of the areas that experienced the impact of natural disasters, namely earthquakes.  The earthquake occurred on November 21, 2022 at 13:21:10 WIB with a magnitude of 5.6 in the Cianjur area, West Java. The earthquake caused a lot of infrastructure damage and casualties. This has a great influence on the condition of the community, one of which is in terms of health biopsychosocially and spiritually. Based on the phenomenon that occurs along with the existence of the role of the nurse as a healthcare provider. Universitas Esa Unggul sent a team of health volunteers to carry out several activities for the community such as, providing comprehensive nursing services, becoming collaborators, conducting education and trauma healing. This action is considered sufficient to help patients who have health problems both who come to the post and who are in refugee tents. They feel happy because of the existence of health service facilities so that the public can consult, get education and also trauma healing.

Patient safety during intraoperative procedures is a top priority in nursing services in the operating room. However, patient and family understanding of intraoperative nursing management is still limited, which can have an impact on patient readiness before undergoing surgery. This community service activity aims to improve patient and family knowledge about the important role of intraoperative nursing in maintaining patient safety. The method used is an educational approach through interactive counseling delivered directly to patients and families in the pre-operative room. The material includes patient safety standards, the role of nurses during surgical procedures, and the importance of effective communication between the medical team, patients, and families. Evaluation was carried out by comparing the level of understanding before and after education using a simple questionnaire. The results showed a significant increase in understanding, seen from changes in patient attitudes and readiness to face surgical procedures. Appropriate and easy-to-understand education has been shown to be effective in supporting active participation of patients and families, as well as encouraging the creation of a safer surgical environment.

Post-Cesarean Section (CS) patients often experience anxiety that can hinder the recovery process. Limited time for health workers to provide comprehensive education is one of the main factors causing a lack of patient understanding of post-CS care. This study aims to evaluate the effectiveness of providing video-based education and interactive sessions in reducing anxiety in post-CS patients. The methods used include socialization, video-based training, direct practice, and evaluation through pre-test and post-test questionnaires. The results showed an increase in patient understanding and compliance with post-CS care and a significant decrease in anxiety levels. Video-based education has been shown to be effective in helping patients understand recovery procedures better and reducing dependence on analgesics. Therefore, the implementation of similar education methods is recommended in health services to improve the quality of recovery in post-CS patients

Shivering after cesarean section is one of the common side effects of spinal anesthesia that is often overlooked but can cause significant discomfort, even increasing the risk of postoperative complications such as increased oxygen consumption and impaired recovery. This community service program aims to improve understanding in both patients and health workers regarding the importance of effective shivering management through health education and practical training. The methods used include socialization, interactive counseling, action simulation, and evaluation of the level of understanding before and after educational activities. The results showed an increase in patient knowledge from 50% to 85% after education, and a decrease in the incidence of shivering from 70% to 30% after implementation of the intervention. These findings indicate that educational interventions and promotive-preventive approaches play an important role in improving the quality of postoperative care, especially in patients undergoing cesarean section. Therefore, the active involvement of health workers in providing health information and non-pharmacological pain management is essential to prevent and overcome shivering optimally.

The hospital is an important organization and is engaged in providing health services  that focus not only on medical service issues but also on non-medical service issues. The hospital guarantees the availability of medical devices to the availability of equipment that can affect the  quality of health services provided, including patient satisfaction. Therefore the purpose of this  study is to determine the analysis of the procurement of medical equipment logistics in hospitals.  The method used in this research is literature review from seven national journals obtained using  online database facilities via Google pages scholar and researchgate. The selected journal is based on its publication published from 2018-2023. The research results show that the analysis of logistics planning and procurement activities of medical devices in several hospitals in Indonesia  have various differences. The difference consists of hospitals that already have a plan logistics is good and some are not running perfectly. Procurement of medical devices that have not been good  due to several factors, one of which is an inadequate budget. So that management or logistics  management of medical devices is needed in hospitals so that medical devices are always available  in accordance with quality standards hospital health. 

A nurse is someone who works and provides excellent and quality service 24 hours a day, so a nurse must be in good physical condition. The condition of the body which should be in the rest phase must be conditioned on working conditions which can result in work stress and end in work fatigue. Work fatigue is a tired condition felt by a person which is also characterized by a decrease in work productivity. Workload is the volume of work of nurses in a hospital unit. This study aims to determine the relationship between nurse characteristics and workload with work fatigue in inpatient rooms at the Tanjungpinang City Regional Hospital. The design of this research is cross sectional. The sample in this study was 86 patients treated at the Tanjungpinang City Regional Hospital using a total sampling technique and the data were analyzed using the chi square test. The results show that there is a relationship between workload and the level of fatigue in inpatient nurses at Tanjungpinang City Regional Hospital with a p value of 0.000. It is recommended that nurses should carry out Benson therapy after providing nursing care so that the level of fatigue can be reduced, understand the work and duties of nursing so that nurses can carry out their duties according to applicable regulations, and make the best use of rest time.

The purpose of this study was to describe service quality and patient satisfaction and loyalty at RSIA Fatma Bojonegoro, to determine and analyze the effect of service quality on patient satisfaction, the influence of service quality directly on patient loyalty, the effect of patient satisfaction on patient loyalty, and the influence of service quality indirectly. on patient loyalty with patient satisfaction as an intervening variable. This type of research is explanatory using a quantitative approach. The population of 700 patients at RSIA Fatma Bojonegoro in November 2021 with a sample of 88 respondents. The sampling technique used was quota sampling. The data collection method used in this study is a questionnaire and documentation by analyzing it using path analysis, especially Partial Least Square (PLS). Based on the results of the analysis, it can be concluded that service quality and patient satisfaction and loyalty at RSIA Fatma Bojonegoro are in good category, service quality has a significant influence on patient satisfaction, service quality has a direct significant effect on patient loyalty, patient satisfaction has a significant influence on patient satisfaction. patient loyalty, service quality has a significant indirect effect on patient loyalty with patient satisfaction as an intervening variable.

Hospitals in guaranteeing good service quality and patient safety must be proven through accreditation. Accreditation is carried out by submitting an application to the Hospital Accreditation Commission (KARS). Hospital Accreditation is a way of monitoring the implementation of measuring hospital performance indicators. The purpose of writing this scientific article is to find out the importance of improving the quality of hospitals, especially for hospital structures and health workers. The method in this scientific article is to compare cases from several hospital studies that apply the accreditation process and the literature collected at the editing (re-examination) stage. The data is then processed and analyzed and conclusions drawn. The findings from the study of the application of hospitals in the importance of holding accreditation are to improve the quality of hospital services, improve hospital patient safety, increase protection for patients, the public, human resources for hospitals and hospitals as institutions and support government programs in the health sector. It can be concluded that the importance of hospitals carrying out accreditation is to ensure good service quality and patient safety must be proven through accreditation. Accreditation is carried out by submitting an application to the Hospital Accreditation Commission (KARS). Suggestions made for hospital agencies, namely hospitals that have obtained national accreditation status are required to make strategic improvement plans in accordance with the surveyor's recommendations to meet hospital service standards that have not been achieved.

The objectives of this study were out find responsiviness patient at the regional hospital Pratama of Pangkep island regency. This study uses a type qualitative descriptive with as many as 8 informant taken by purposively. Data collection techniques use observation, interviews, and documentation. Data analysis is carried out systematicly, namely data reduction, data presentation, verification, and conclusions The results of the study indicate that responsiviness is in service at the regional general hospital Pratama Pangkep Island regency consists of (3) three: (1) the ability to respond to the behavior and good respons. This is seen from modestly, friendliness, justice shown in serving; (2) the speed of service which is based on service time every day and the agility of the officer has not run smoothly in accordance with the stipulated conditions. This is because at the time of service there are still officier who are slow to handle; (3) the accuracy of service is based on service procedures and the accuracy of the officers is good. This can be seen from the accuracy of the officier and there no mistake in the service in other words the officier provides services according to the wishes and services carried out in accordance with established procedurs.

The roles and functions of quality management, known as total management quality, can be interpreted as a system that helps an organization, hospital, or business entity to oversee every activity and duties and responsibilities needed to maintain the quality or quality of service. Efforts to improve the quality of health services are the most important step to increase the competitiveness of Indonesian businesses in the health sector. The purpose of this theoretical review study is to find out how the role and function of the quality of health services in hospitals. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review study are the role and function of quality as an effort that is carried out continuously, systematically, objectively, and integratedly in determining problems and causes of health service quality problems based on predetermined standards with effectiveness, efficiency, protection and acceptance of health services. It can be concluded that service quality and good quality will greatly influence health services in hospitals. Patients getting comprehensive health services will increase patient satisfaction in the treatment program so that the quality of health services will increase. Hospitals also need to improve the quality of quality health services. Quality also has a function as a reference or benchmark in managing the quality provided by a hospital. So that in its implementation it is necessary to carry out monitoring and evaluation.

The hospital information system has become increasingly important due to the rapid development of technology. An effective information system can help manage patient data, medical records, doctor scheduling, medicine and medical equipment procurement, and facilitate hospital administration processes. This journal discusses the importance of hospital information systems, the benefits that can be gained, and the things that need to be considered in building and implementing an effective information system. Analysis of information system needs, information system development, training and utilization of the system, and information system maintenance are important factors to consider in building an effective system. With an effective and efficient information system, it is hoped that the quality of hospital services can be improved.

The hospital as a health service institution that organizes individual health services in a complete manner that provides inpatient, outpatient and emergency services. Efforts to improve health services as an agreement on setting long-term goals and visions which then become a common reference in achieving the goals that have been set. The purpose of this theoretical review is to find out how to improve health services in hospitals. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review are by increasing efforts such as providing adequate infrastructure facilities including from a physical perspective, besides being efficient, fair, timely, secure, integrated, focused, reliable and effective. It can be concluded that efforts to improve the quality of health services as a process of meeting the needs and life expectancy of patients, both internally and externally. Quality can also be associated as a gradual and continuous improvement process. In general, the quality of health services focuses on the concept that health services have three main foundations, namely quality, access and cost.

The dental clinic is a dental and oral health service for adults and children including children with autism and special needs. The concept of 'Children and Adult Dental Clinic' is to provide dental services in a friendly and comfortable manner for dental clinic patients and is efficient in data processing, therefore with the development of data processing systems, its application in dental clinics is also needed, the design and manufacture of patient data processing systems at dental clinics is not new in data processing systems, the application of dental clinic patient data processing systems is made based on the needs of the dental clinic 'Children and Adult Dental Clinic', whose data processing is still processed manually, this dental clinic patient data processing system application is made using SQL Server 2012 database, Visual Studio 2012 and Crystal Reports 2013, making this dental clinic patient data processing application is not easy, book sources are trusted and source from int ernet is a guide in making dental clinic patient data processing system applications, we hope this application can be applied and used as a computer-based data processing system in the dental clinic 'Children and Adult Dental Clinic'.

 Pregnant women are listed as one of the vulnerable groups at risk of infection with Covid-19, and the current pandemic conditions have made pregnant women anxious. The objective of this research was to describe the anxiety and causes of anxiety in pregnant women at the Umban Sari Health Center during the Covid-19 pandemic. Method: The research method used was simple descriptive. This research was carried out in the work area of Umban Sari Health Center, with a total sample of 80 pregnant women obtained using a purposive sampling technique. The Perinatal Anxiety Screening Scale questionnaire was used as a measuring tool, univariate analysis was used. Results: The majority of respondents (42.5%). The cause of anxiety was that 60.8% of respondents were concerned about conctracting Covid-19 from other patients who checked their pregnancies, 53.8% were concerned about childbirth with few visitors, and 68.8% were concerned about not receiving the expected service, the cause of anxiety was that 28.8%  experienced mild anxiety at non high risk ages, 30% in multigravida pregnancies, and 17.5% in the second trimester, reported mild anxiety. Conclusion: Pregnant women’s anxiety is mild anxiety, which health service, age, gravida and gestational age was the causes of anxiety.  

EMERGENCY UNIT PATIENT REGISTRATION INFORMATION SYSTEM DESIGN IN LANUD SULAIMAN BANDUNG HOSPITAL This research aimed to know emergency unit patient registration information system design in Lanud Sulaiman Bandung Hospital. The method was descriptive qualitative method approach to data collection techniques were direct observation, interview and literate studies that had relevance to the subject matter of research problem. The problems that hinder the process of registration in the emergency department included: 1). Processing Installation Emergency Unit registration report as a whole was still done manually and not structured; 2). Installation Emergency Unit type of service structured not yet, so many patients who were not emergency services who came to the Emergency Unit. The suggestions were given to the optimization process of emergency unit registration at Lanud Sulaiman Bandung Hospital, there were: 1). Coordination to the Head of Medical Records and Head of the Hospital for the addition of a registration officer in the emergency unit and supporting facilities such as computer information systems; 2) The hospital provides information such as notice boards or brochures about the schedule of doctors in the hospital.

Background: COVID-19 is an emerging infectious disease that is sweeping the world. Patients with COVID-19 in Indonesia have continued to increase since 2020. Prevention to break the transmission of COVID-19 includes carrying out complete vaccinations and applying clean and healthy living habits to each individual. After the COVID-19 pandemic, it is necessary to carry out outreach activities to the community regarding clean and healthy living behaviors to stop the transmission of COVID-19 and other infectious diseases. Method: community service uses a descriptive method, to describe ongoing socialization activities for clean and healthy living behavior after COVID-19. This activity was held on September 28 2022 in the Bugangan. Results: The socialization of clean and healthy living behavior (PHBS) in Bugangan was attended by the village head with a total of 19 participants consisting of RT/RW heads/deputies, health cadres. Participants had distributed leaflets PHBS before socialization. Evaluation of community service activities to assess participants' understanding in the form of asking questions. The presenter gave 3 questions related to PHBS to the participants present. The conclusion is that the community service activities are going well and can add to participants' understanding of PHBS in the family, especially the understanding of PHBS after COVID-19.

Background: Pharmacoecomics has been defined as the description and analysis of the costs of drug therapy to health care systems and society. Pharmacoeconomics research identifies, measure, and compares the costs and consequences of pharmaceutical product and service. Within this framework, research and methods related to cost-minimization, cost-effectiveness, quality-of-life and other humanistic assessments are include. In-essence, pharmacoeconomics analysis uses tools for examining the impact of alternative drug therapies and other medical interventions Based on this background, the author is interested to explain about the role of Pharmacoecomics on health service in pharmacist students at Bintang Persada School, Denpasar. Purpose: The purpose of this activity is as a form of implementation of Tri Dharma Stikes Bali Wisnu Dharma Denpasar. Methods: Participants who took part in this activity were 83 students using the pretest and posttest methods. Results: The results obtained were an increase in the pretest score (before being given education) which was 62.11% to 83.22% in the posttest result (after being given education). Conclusion: There is a significant relationship between posttest scores, which increases after education is held, so pharmacoeconomics education needs to be given and pharmaceutical products utilization in health service followed by cost utillity evaluation and cost effectiveness as well as impact evaluation of quality adjusted life years of patients.