Publication Search

Intense competition within the industrial sector drives companies to be more proactive in creating and continually designing strategies to maintain their position in the market. Companies that have customer relationship strategies can enhance customer loyalty, which in turn optimizes the long-term profitability of the company. Through this strategy, relationships with customers can be strengthened, and existing customers can be retained. The strategy is also implemented by one of the heavy equipment companies in Indonesia, namely PT Trakindo Utama Branch BSD, to effectively address customer complaints so that customers feel comfortable again despite their previous dissatisfaction with the services provided. This research aims to determine whether the implementation of customer relationship management strategies carried out by PT Trakindo Utama's BSD Branch can effectively enhance customer relationships, retain customers, and increase loyalty. The methodology used in this research is a qualitative approach, involving data collection techniques such as observation and interviews with employees of PT Trakindo Utama Branch BSD in the Sales division and the Parts Counter sub-division who have direct and intensive communication with customers, as well documentation. Therefore, the data obtained are accurate and based on sources within the company relevant to the research. Through observations and interviews, it can be seen that the customer relationship management strategies implemented by the company have been effective in improving and maintaining customer relationships and increasing customer loyalty by offering loyalty programs, such as excellent and solution-oriented services, providing incentives, annual contracts, membership rewards, and conducting evaluations based on customer assessments.

In this article, we will examine the impact of divorce (Division of Property & Child Custody) where this study was conducted at the Medan District Court. This divorce has a lot of impacts, especially on children. However, this article will focus on the division of assets and child custody as a cause and effect of divorce. This research uses descriptive qualitative and normative legal methods through analytical and observational approaches, with data collection techniques based on literature studies and interviews. Divorce is triggered by various reasons, including disharmonious relations between husband and wife in terms of fulfilling biological needs, issues of different principles of life, differences in income in improving welfare, infidelity. The decision to divorce results in the division of property and child custody, where custody falls to the mother because the child is under 12 years old. Referring to Article 105 KHI, which explains that child custody in divorce with children under 12 years old is given to the mother. Meanwhile, the distribution of assets is in accordance with applicable Islamic law.

Ganjar Hergiandari C13.2019.00270. 2023. The Role of Room Attendants Improving the Quality of guest room comfort at the Artotel Gajahmada Semarang Hotel. Hospitality Management Applied Undergraduate Study Program, Faculty of Cultural Sciences, Dian Nuswantoro University.This final project aims to explain the role of a Room Attendant, especially in the Housekeeping department in supporting operations. A Room Attendant has duties and responsibilities in working on guest rooms, by providing the best quality of room comfort for hotel guests at Artotel Gajahmada Semarang. This research is a research that uses a qualitative approach with a descriptive type. Data collection techniques using qualitative research methods for the data collection process are obtained through interviews, observation, and documentation, to obtain the correct data. The research results obtained show that the comfort of guest rooms is supported by three things, namely tidiness, beauty, and completeness. By implementing these three things, it will make guests feel comfortable and at home while staying at the hotel at Artotel Gajahmada Semarang.

This research was structured with the aim of improving student learning outcomes through quantum teaching learning regarding the excretory system in science learning in Class VIII-E students of SMP Negeri 20 Tasikmalaya. This type of research is Classroom Action Research (CAR), in which the teacher is the executor of learning while the researcher is the observer. The research design uses the Kemmis and Mc. Taggart. This research was conducted in the even semester of the 2021/2022 school year, namely in March. The subjects of this study were students of Class VIII-E at SMP Negeri 20 Tasikmalaya which consisted of 33 students. The object of research is the active learning of students. Data collection techniques using observation and interviews. Data were analyzed descriptively and presented in the form of tables and graphs. The results showed that there was an increase in the active learning of students, namely in the first cycle an average of 74 (good category) and in the second cycle 81 (very good category), meaning that the learning outcomes in cycle II had fulfilled the Minimum Completeness Criteria of 75. This means there was an increase of 9.54%. Thus the use of the quantum teaching learning model regarding the excretory system in science learning can increase the learning activity of Class VIII-E students of SMP Negeri 20 Tasikmalaya.

Health is a vital element and is a constitutive element in a person's life process. So that improving health, health recovery and treatment cannot be separated from financing. One of the subsystems in national health is the health financing subsystem. Health financing itself is the amount of funds that must be provided to organize and/or utilize various health efforts needed by individuals, families, groups and communities. The aim of this research is to find out the management strategy for health financing and insurance in health services. The method used is a literature study by analyzing and comparing existing theories and producing findings from the analysis results. The results of this research are strategies for managing health financing and insurance in health services, namely by providing health services, increasing health personnel, improving information, providing adequate health equipment, vaccines and technology, good leadership and governance in management and financing and accelerating access to health services as a whole. universal for reducing inequalities in health. It can be concluded that strong, stable and sustainable health financing plays a very vital role in the provision of health services in order to achieve various important goals of health development in a country, including equal distribution of health services and access (equitable access to health care) and quality services (guaranteed quality). Therefore, health policy reform in a country should provide an important focus on health financing policies to ensure the implementation of adequacy, equity, efficiency and effectiveness of health financing itself.

This study generally aims to describe (1) how the principal's policy planning is in improving school facilities and infrastructure (2) how is the implementation of the principal's policy in improving school facilities and infrastructure (3) how is the evaluation of the principal's policy in improving facilities and school infrastructure. This study uses a qualitative method with a descriptive approach. The subjects in this study were students of the Al Hijrah Integrated Islamic Private Middle School, the madrasa head of the Al Hijrah Integrated Islamic Private Middle School, the teachers of the Al Hijrah Integrated Islamic Private Middle School, the KTU of the Al Hijrah Integrated Islamic Private Middle School and the student affairs department and curriculum of the Integrated Islamic Private Middle School. Al emigrated. Data collection techniques with observation, interviews and documentation. Data validation techniques with credibility, transferability, dependability and certainty. The results of this study indicate (1) Principal Policy Planning in Improving Learning Facilities and Infrastructure at SMPS IT AL HIJRAH, compiling a list of needs, estimating costs, compiling priority scales and preparing a procurement plan. (2) Implementation of the Principal's Policy in Improving Learning Facilities and Infrastructure at SMPS IT AL HIJRAH. Implementation of the principal's policy regarding facilities and infrastructure is the second step after planning in management, carrying out the procurement of facilities and infrastructure, distribution, utilization, maintenance. And (3) Evaluation of the Principal's Policy in Improving Facilities and Infrastructure and Learning Achievement at SMPS IT AL HIJRAH. a) The evaluation of facilities and infrastructure at SMPS IT AL HIJRAH is the responsibility of the principal and representatives of the facilities and infrastructure sector through supervision, b) input and processes, c) products and results of facilities and infrastructure.  

The progress of a nation cannot be separated from the progress of the world of education. According to Law Number 20 of 2003 concerning the National Education System, article 1 paragraph (1) states that "education is a conscious and planned effort to create a learning atmosphere and learning process so that students actively develop their potential to have religious spiritual strength. personality self-control, intelligence, noble morals, as well as skills needed by himself, the nation's community and the state. This research generally aims to describe (1) How the Leadership Role of Madrasah Heads Plays in Improving Teacher Disciplinary Leadership Attitudes at Private MTs Nurussholih Medan Polonia (2 ) What is the attitude of the Madrasah Head in Forming Disciplinary Attitudes of Teachers at Nurussholih Private MTs Medan Polonia (3) What are the Obstacles? and Efforts to Overcome Them Madrasah Heads in Improving Disciplinary Attitudes to Become Effective and Efficient This research is a type of qualitative research with a case study approach. This research was conducted at Nurussholih Medan Polonia Private MTs which is located at Jl. Cempaka No. 20 Karawang Sari Rejo Medan, Medan Polonia District, North Sumatra. The subjects in this study were the Madrasah Head, Deputy Madrasah Head, and Teachers. The techniques used in data collection are observation, interview and documentation techniques. The analysis technique in this study uses data reduction, data presentation and conclusion. Guarantees for the validity of the data in this study are credibility, transferability, reliability, and confirmability. The results of the research show that (1) The leadership of the Head of the Nurussholih Medan Polonia Private MTs Madrasah has seven roles in improving teacher discipline, namely as an educator, manager, administrator, supervisor, leader, innovator and motivator. (2) The attitude of the madrasa head in forming the teacher's attitude is good because the head of the Nurussholih Medan Polonia Private MTs madrasa is able to set an exemplary example for the teachers at the madrasa. (3) The madrasa head's efforts to improve teacher discipline are very strict in terms of teacher attendance, and the problem is that there are still teachers who do not come to the madrasa on time because the distance from home to school is quite far so they lack discipline.

The lack of performance of kitchen employees at the Swiss-Belhotel Ambon Hotel is due to the lack of good cooperation, non-compliance with SOPs and also standard recipes that have been made, therefore the leadership role of the Executive Chef is needed to improve the performance of kitchen employees. The purpose of this study is to describe the role of the Executive Chef and to find out how the Executive Chef's leadership efforts improve the performance of kitchen employees at the Swiss-Belhotel Ambon Hotel. The data collection method used is a qualitative method using observation, interview, and documentation data collection techniques. The results of the research are first, the Executive Chef has carried out his role well, namely: as a planner, as a policy maker, as an executor, as an expert, and as a controller in carrying out its role as a leader in the food product department. Second, efforts to improve employee performance, namely: providing training, providing motivation, establishing friendship and providing career paths in order to improve the performance of kitchen employees.

This research aims to determine the non-academic achievements obtained by students, existing extracurricular activities, the strategies implemented by madrasah heads to improve students' non-academic achievements, the constraints of madrasah heads in implementing strategies, and the achievements of extracurricular activities in improving students' non-academic achievements at MTs Negeri 3 Medan. This research uses a qualitative type of research with a case study approach conducted in a natural, holistic and in-depth setting. The research subjects were school principals, teachers/extracurricular activity coaches, students, and extracurricular activity coaches. The data collection techniques used were observation, interviews and documentation techniques. The data analysis technique uses the Interactive Analysis Model from Miles and Huberman, namely data collection, data reduction, data presentation, and drawing conclusions or verification. Research data validity techniques are credibility, transferability, dependability and confirmability.The research results obtained are: 1) Students' non-academic achievements come from extracurricular activities that students participate in, including scouts, paskibra, tahfiz, youth scientific work, mujawwad, dance and futsal. 2) The extracurricular activities at MTs Negeri 3 Medan are futsal, paskibra, scouts, KIR, UKS, dance, mujawwad, PIS, band/music, and tahfiz. 3) The strategy implemented by the madrasa head is: selecting competent trainers, determining a good extracurricular schedule, facilities and infrastructure, funding, motivation for students, and evaluation. 4) The obstacles faced by madrasa heads are from the financial side, in terms of time to take part in events or competitions and in terms of when taking part in events that are far away, they have to add supervisor/teacher personnel. 5) Achievement of extracurricular activities is seen from the achievements obtained by students while participating in extracurricular activities, where the non-academic achievements achieved by MTs Negeri 3 Medan students who take part in extracurricular activities have reached the point of participating in and winning national scale events or competitions. Apart from that, the achievements of extracurricular activities can be seen from the impact on the members who take part in them, namely deepening and expanding students' knowledge regarding the extracurricular activities they participate in and succeeding in building students' personalities with strong and independent characters.Thus, the strategy implemented by the head of the madrasa to improve the non-academic achievements of MTs Negeri 3 Medan students through extracurricular activities has been able to provide various achievements in various events or competitions not only between schools or between districts/cities but on a national scale. There are only a few obstacles that need to be addressed by the school, namely from a financial perspective, in terms of time and in terms of distance to participate in events or competitions.

Science, technology and strategy which currently control the progress of mankind are still determined in this world as carriers of various kinds of inequality and pollution, both physical, social, biological and cultural. (Abdurahmat Fathoni, thing: 01 of 2014). Some of these problems were identified as factors indicating that the characteristics of HR competencies in improving employee performance at SMC Hospital were not optimal, thus affecting employee work productivity. This can affect the performance of employees who are less effective so that the implementation of their duties often does not run optimally. This study aims to find out how the analysis of HR competency characteristics in improving employee performance at RSUD SMC Kab. Tasikmalaya. This study uses a qualitative approach that is descriptive. The data used in this study uses primary and secondary data. The objects in this study were ASN employees at RSUD SMC Kab. Tasikmalaya. This data collection technique is by interview, observation, and document study. The results of the analysis of the characteristics of HR competencies based on knowledge, employee knowledge of the SMC District Hospital. Tasikmalaya in carrying out its duties has increased. Analysis of HR competency characteristics based on skills, employee skills in carrying out their duties at RSUD SMC Kab. Tasikmalaya is increasing because employees feel motivated in completing the tasks given, this is due to supervision from each superior over employees in carrying out their duties. However, supervision alone is not enough because it is important for each employee to receive training in order to hone their skills or abilities so that they can maximize their performance. Analysis of the characteristics of HR competencies based on self-concept and values, self-concept and employee values ​​in this case education which greatly influences the productivity of an employee in carrying out his duties. From the results of the study it can be seen that the educational background of employees at the SMC District Hospital. Tasikmalaya is different, but the work assigned can still be carried out as long as the job responsibilities given are in accordance with the education taken by the employees. Analysis of HR competency characteristics based on motives, employee motives at RSUD SMC Kab. Tasikmalaya in carrying out her duties as a nurse the supporting factors in carrying out her duties and functions as an employee in the field are basically relatively the same and also greatly affect the performance of the employees.

Jembrak In this era of globalization, service is the main key in building positive relationships between service providers and consumers. One of the critical aspects in providing services is attitude or Service Attitude, namely the attitude shown by individuals or organizations in providing services to the community. Service Attitude is not just about providing services, but also creating positive experiences and added value for the communities served. In this context, research and in-depth understanding of Service Attitude becomes very important. Ethics is a branch of philosophy that considers concepts such as morality, values, and human actions. This includes consideration of what is right and wrong, both in relationships between individuals and in social and professional contexts, improving Human Resources (HR) for employees at Kotta Hotel Semarang.

Many studies have described meta-analysis on the overall effect of e-learning influence in learning. However, there has been no meta-analysis of the overall effect of STEM-based e-learning on Higher Order Thinking Skills (HOTS).  The purpose of this study investigates the effect of STEM-based e-learning on students' critical thinking skills in Indonesia. This type of research is a Systematic Literature Review (SL) and meta-analysis. Data sources came from 10 national and international journals published in 2018-2023. The process of searching for data sources through Google Scholar, ScienceDirect, Wiley, Eric, and Springer. Data analysis used the Hedge formula to calculate effect size with the help of the JSAP application. The findings show that the effect size value (ES = 0.793) is medium. This explains that STEM-based e-learning provides a very high positive impact and is effective in improving students' Higher Order Thinking Skills (HOTS). Furthermore, HOTS characteristics do not cause heterogeneity in the results of STEM-based e-learning research on students' Higher Order Thinking Skills. The findings suggest that educators should choose STEM-based e-learning as one of the learning models to improve students' Higher Order Thinking skills in Indonesia.

The aim of writing this article is to discuss the role of colleagues in improving employee performance at the Padepokan Buffet Restaurant. This research uses a qualitative research method approach with primary data collection techniques through interviews and secondary data using literature studies. The analysis technique used in this research is descriptive analysis technique. The results of this study indicate that the role of coworkers has a significant impact on employee performance in restaurants. The effective role of coworkers can influence employee performance through several mechanisms. First, through good teamwork, colleagues can increase employee productivity and work quality. Synergistic teamwork enables the exchange of knowledge and experience that can improve individual skills.

The strategy for developing Prince Benowo's tomb tourism in Wonosalam District, Jombang has become the focus of discussion. One strategy that stands out is the use of social media platforms such as YouTube and other platforms. In this context, interesting and informative video content, official YouTube channel, collaboration with local YouTubers or influencers, live streaming, and social media-based campaigns can be used to promote the tomb. In addition, other strategies include improving infrastructure, environmental management, providing adequate facilities and information, developing educational and cultural programs, as well as involving local communities and partnerships with related parties. Implementation of this strategy aims to create a good tourist experience, boost the local economy, and strengthen the cultural and historical identity of the village. Periodic evaluation and monitoring is required to ensure the successful implementation of the strategy and improvements where necessary. Thus, it is hoped that Prince Benowo's tomb tour will become an attractive, sustainable tourist destination, and provide benefits to the local community.

Currently Indonesia is in the industrial revolution 4.0 where technological changes affect living habits, ways of working and communicating with one another. In other words, this era is the main axis in life. The changes in this era also have an impact on the economic sector towards a digital economy. Visible changes are the convenience that people get in accessing online services such as ordering food through applications, shopping for necessities online, selling online to studying at home online. In Talang village, Nganjuk district, only 2 micro, small and medium enterprises that have been recorded have run their businesses using digital marketing. Therefore, KKNT 66 KKNT students have the goal of improving the micro, small and medium business sector by providing socialization as well as digital marketing assistance to micro, small and medium enterprises. So that it can make it easier for micro, small and medium enterprises in Talang village to expand the market and develop their business. After conducting outreach and assistance to micro, small and medium enterprises in Talang village, the result was an increase of 4 small and medium micro businesses that had registered their business in digital marketing. While the other 4 still haven't got it. There are several small and medium micro businesses that are not willing to register their business for digital marketing.

Surabaya city is one of the areas in Indonesia which has a large population. The large number of residents moving of Surabaya City has prompted Dinas Kependudukan dan Pencatatan Sipil as a Regional Apparatus in charge of population administration and civil registration in the Surabaya to improve the management of the population administration for its citizens. The purpose of the community service carried out is to help the Surabaya city in improving the quality of Population Administration service assistance and increasing citizen awareness of population Administration arrangements so that later a conscious community environment area can be realized it. and get the maximum Kalimasada data. The results that have been achieved that the writer can complete data on Kalimasada RW 07 Dukuh Sutorejo sub-district and provide understanding to residents about Population Administration and be able to create alternatives that can make it easier for residents to manage it.

Hypertension is a condition where the systolic pressure is above 140 mmHg, while the diastolic pressure is above 90 mmHg. Some hypertension patients often complain of headache, weakness, fatigue, shortness of breath, restlessness, nausea and vomiting, epistaxis and decreased consciousness. This can cause sleep problems in hypertensive patients. Sleep disorders are a collection of conditions characterized by disturbances in the amount, quality or timing of sleep in an individual. One technique to improve sleep quality is progressive muscle relaxation therapy and murotal Al-Quran.This research method uses Pre-Experimental with one group pre-post test approach. The population is 40 respondents and uses a total sampling (technique).The instrument used was a sleep quality questionnaire, measured by the Indonesian version of the Pittsburgh Sleep Quality Index (PSQI), then data were collected through Editing, Coding, Scoring, and Tabulating processes. The data obtained were analyzed using the Wilcoxon test.The results showed that the average value of sleep quality before progressive muscle relaxation and murotal Al-Quran therapy was performed was 8.30, while after progressive muscle relaxation and murotal Al-Quran the average value of sleep quality was 6.08. The results of the analysis test showed that there was an effect of progressive muscle relaxation therapy and murotal Al-Quran on improving sleep quality of hypertensive patients with -value = 0.000 <α = 0.05. This therapy performs 15 relaxation movements accompanied by the sound of murotal Al-Quran which makes a person relax and calm so that this calmness acts as a pain reliever that makes the patient happy and gives positive energy in a person. this makes the mood to be happy so as to create a good quality sleep.   Keywords: Hypertension, sleep quality, progressive muscle relaxation therapy and murotal Al-Quran.  

Educational supervision is a very important thing to do to improve the quality of education. Teacher performance is a result of work achieved by a teacher in carrying out the tasks assigned to him based on skills, experience, and sincerity as well as time.The research method in this thesis is a descriptive qualitative approach, data collection can use primary data sources and secondary data sources, data collection techniques using observation, interviews, documentation.The results of the study show that the supervisory role of the school principal in improving teacher performance at Nurul Falah Islamic Middle School Mangaran Situbondo is to provide guidance to teachers related to theoretical and practical learning, involve teachers in training, provide opportunities for teachers to take part in various education and training at the cluster or sub-district level regularly, subject teacher deliberations (MGMP), supervising teacher deliberations (MGP), and teacher working groups (KKG), as well as seminar workshop discussions, and provision of learning resources. providing motivation to teachers, collaborating with foundations that oversee the Nurul Falah Islamic Middle School Mangaran Situbondo, school committees, and the community. The motivation of school principals in improving teacher performance at Nurul Falah Islamic Middle School Mangaran Situbondo through regulation of the physical environment, regulation of the work atmosphere, discipline, applying the principles of rewards and punishments.      

Teacher performance has the most important position in an effort to improve the quality of learning which will later affect the quality of graduates and will affect the achievement of national education goals. Some of the factors that can influence are self-efficacy and technostress. This study aims to determine the effect of partial and simultaneous technostress and self-efficacy on teacher performance.  The study used quantitative research. Data retrieval techniques with questionnaires. The study population of all teachers who teach at Tapos Sub-District State High School is 100 teachers. The number of samples was determined using the Slovin formula and a sample of 80 people was obtained. Instrument test data analysis techniques use validity and reliability tests, linear regression analysis, classical assumption tests, Determination Coefficient Tests, and Hypothesis Tests with t tests and F tests. These findings are consistent with previous research showing that technostress affects teacher performance and self-efficacy also plays a role in improving teacher performance. In the context of the Covid-19 pandemic and distance learning, these factors have an important role to play in overcoming challenges in improving the quality of learning.

The purpose of this study was to find out whether the Outdoor Learning Method was effectively applied to social studies learning in class IV SDN No. 145 Bayowa Presidential Instruction, Takalar Regency. This type of research is quasi-experimental research. The sample in this study were 19 students. Data collection techniques were carried out using questionnaires, learning achievement tests and observation sheets. The data analysis technique in this study is a descriptive data analysis technique and the T-Test.The results showed that students' learning motivation in social studies learning prior to the implementation of the outdoor learning method was generally in the less motivated category and student learning outcomes were in the pretest with an average score of 45.7. Meanwhile, students' learning motivation in social studies learning after the implementation of the outdoor learning method increased to a motivated category and student learning outcomes in the posttest with an average score of 86.8. It can be concluded that the application of the outdoor learning method is effectively used in thematic learning of fourth grade students at SDN No. 145 Bayowa Presidential Instruction, Takalar Regency. The results of descriptive and inferential analysis testing with the help of SPSS 23.0 for windows. The normality test of the pretest and posttest data was normally distributed with a Sig value of 0.20 > α = 0.05 and the results of the hypothesis test using the One Sample t-test t-test and obtained a p value (sig.(2-tailed)) was 0.000 <0.05, so that H0 is rejected and H1 is accepted, which means that there is an increase in social studies learning outcomes after applying the outdoor learning method to fourth grade students at SDN No. 145 Bayowa Presidential Instruction, Takalar Regency, with a gain value of more than 0.30. Thus the researchers concluded that the outdoor learning method was quite effective in improving social studies learning outcomes for fourth graders of SDN No. 145 Bayowa Presidential Instruction, Takalar Regency.