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Rhinitis is one of the health conditions commonly found in the community, with a high prevalence both globally and in Indonesia. These disorders have a significant impact on an individual's quality of life, interfere with daily activities, and have the potential to lead to complications such as sinusitis and asthma. Educational efforts through health counseling are an important strategy in improving public knowledge, attitudes, and behaviors related to the prevention and management of rhinitis. This counseling activity aims to expand public understanding of rhinitis, including definitions, risk factors, symptoms, preventive measures, and self-management that can be applied in daily life. The methods used include interactive lectures, group discussions, and question and answer sessions, with the target of the general public who have risks or complaints related to rhinitis. The results of the activity showed a significant increase in participants' understanding of the condition of rhinitis and the importance of preventive measures. Participants showed a higher awareness of the importance of maintaining environmental cleanliness, avoiding exposure to allergens, and implementing a healthy lifestyle. In addition, there was an increase in participants' proactivity in seeking health information and a commitment to implement preventive behaviors consistently. This counseling has a positive impact on improving public health literacy and encouraging constructive changes in attitudes in dealing with rhinitis. It is hoped that similar activities can be carried out in a sustainable and widespread manner, so as to contribute to reducing the prevalence of rhinitis and improving the quality of life of the community in general. Community-based counseling has proven to be effective as a promotive and preventive approach in handling chronic and recurrent diseases such as rhinitis.

Banjarsari Sub-district is one of the government agencies that has duties and functions in supporting public services, especially population administration services. To realize maximum service, Banjarsari Sub-district presents the “Mlebu Peteng” innovation, namely administrative services at night as a form of adaptation to the needs of people who have limited time during regular working hours. This innovation is an effort to improve service quality by expanding community access to public services. The purpose of this research is to describe the implementation of the “Mlebu Peteng” night service at the Surakarta City Banjarsari Sub-district Office and the obstacles experienced during the service process. The research method uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results showed that the implementation of the “Mlebu Peteng” innovation has helped the community in obtaining services outside working hours, with the level of community satisfaction reaching 91.77% in 2024. Based on George C. Edward III's policy implementation theory, the success of this innovation is supported by effective communication, adequate resources, positive disposition of officers, and a clear bureaucratic structure. However, there are several obstacles such as the lack of budget for officer incentives, uneven understanding of technology among staff, limited KTP-el recording services and SOPs that do not include mechanisms for handling technical complaints.

This study examines the universal concept of human rights as fundamental to all individuals. Human rights reflect dignity, equality, autonomy, and legal protection, and must be ensured by the state. Although broadly accepted, continuous education and public awareness—especially for marginalized groups—remain essential. In Gorontalo Province, the Ministry of Law and Human Rights’ Regional Office plays a pivotal role in responding to alleged human rights violations through its Community Communication Services Program, as regulated by Ministerial Regulation No. 23 of 2022. Using an empirical legal approach, the study gathers data through literature reviews, legal documents, and interviews with relevant stakeholders. Findings show that the Regional Office serves as a key constitutional institution promoting access to justice and upholding legal protections. Its activities include handling public complaints, forming investigative teams, and coordinating with law enforcement and legal aid bodies. Legal aid—both state-sponsored (pro deo) and volunteer-based (pro bono)—emerges as a crucial tool for promoting justice, especially for the underprivileged. The structured complaint mechanism under Ministerial Regulation No. 23 of 2022 strengthens the state’s role in ensuring equality before the law and fulfilling its constitutional obligations to protect human dignity and human rights.

Digital transformation has become a crucial part of improving public services. This study explores the use of the Tangerang LIVE application as a digital innovation by the Tangerang City Government to support the smart city concept and promote e-government practices. The application is designed to help residents easily access administrative services and submit complaints in a faster and more transparent way. Using a qualitative approach based on literature review, the study draws data from academic journals, policy documents, and performance reports. The findings show that Tangerang LIVE significantly improves the convenience and efficiency of public services. However, challenges remain — including limited public outreach, low digital literacy, and several technical features that need improvement. The success of such digital services depends not only on good user interface design and accessible information but also on timely technical support and strong community engagement. This study suggests the need for broader digital education, ongoing technical development, and stronger collaboration between government, communities, and private sectors. With these efforts, digital public services can become more inclusive, sustainable, and better aligned with the needs of the people.

This study aims to analyze employee performance at the Batuceper District Office, Tangerang City, using a qualitative descriptive approach. Performance analysis refers to six indicators according to Robbins: work quantity, work quality, timeliness, effectiveness, independence, and work commitment. Data were collected through in-depth interviews with sub-district officials and the community as service recipients, direct observation of work processes, and documentation of ongoing service activities. The results indicate that employee performance is generally in the fairly good category, particularly in terms of work quantity and timeliness. Employees are able to complete their workload according to targets and most services are provided on time. However, in terms of effectiveness, obstacles were found in optimal resource utilization. Some employees still show a dependence on superiors' directions in decision-making, so work independence has not been fully realized. Work quality is considered quite adequate, although there are still complaints from some members of the public regarding the consistency and detail of services. Employee work commitment is generally maintained, reflected in high attendance rates and a willingness to work outside operating hours when needed. However, improvements in the provision of supporting facilities, including the use of information technology, are considered important to support more effective performance. This study recommends ongoing training focused on improving technical skills, problem-solving abilities, and independent decision-making. Furthermore, improvements to service infrastructure, such as modern work equipment and digital administration systems, are needed to expedite public service delivery. Implementing these recommendations is expected to create more professional, responsive staff performance that aligns with the principles of excellent service, while simultaneously increasing public trust in government performance at the sub-district level.

This study aims to examine the performance of employees in public service at Selaru District, Tanimbar Islands Regency. The type of research used in this study is qualitative research. The author evaluates employee performance indicators in public service through observation techniques, interview techniques, and documentation techniques. Based on the research findings, the quality of service in Selaru District can be measured by public satisfaction. Although most residents consider the employees' service to be fairly good, there are still complaints regarding long service times. Factors hindering employee performance include a lack of facilities such as computers and low service quality. Punctuality is also an issue, as employees often do not arrive on time, and service speed needs improvement. Service effectiveness is further affected by low work discipline, caused by a lack of leadership firmness and weak sanctions for employees who are late, leave their workplace without a clear reason, or leave early. Additionally, in terms of independence, the government and district head are expected to be more proactive in providing services and meeting the needs of the community quickly and responsively to enhance the effectiveness of public service in Selaru District.

Low back pain refers to a syndrome with manifestations in the form of pain and uncomfortable complaints such as muscle tension or stiffness in the lower back area. Low back pain can be caused by various causes, including mechanical factors, disorders of tendons, ligaments, fascia, and muscles, and abnormal posture. Musculoskeletal lower back pain caused by mechanical factors can be related to work, hobbies, and daily activities. The age factor is also one of the risk factors for the incidence of low back pain. The Sari Sehat  elderly posyandu is one of the posyandu whose elderly are active in various activities in the community. For this reason, it is necessary to increase knowledge about the prevention of low back pain and its exercises. In this case, physiotherapy has an important role in increasing the knowledge of the elderly about prevention and exercise in low back pain so that the elderly can avoid complaints of back pain. Approach Method: Prevention counseling and exercises on low back pain. Place and time: Sari Sehat Elderly Posyandu, Palur Mojolaban, Sukoharjo.

Introduction Elderly (elderly) is the final phase in human life marked by various changes in the anatomical structure and physiological functions of the body .Purpose: The outreach aims to provide education to the elderly regarding peripheral neuropathy, especially regarding its causes and how to do exercises independently at home to reduce the symptoms they experience. Therefore, the specific goal to be achieved is for the elderly to realize the importance of doing independent exercise at home in order to speed up recovery from the complaints they feel. Method: The methods used in Community Physiotherapy activities include counseling regarding definitions, symptoms, causal factors and physiotherapy management which can be carried out independently by the elderly. Before counseling, elderly people are asked to fill out a pre-test questionnaire to find out the extent of their understanding regarding peripheral neuropathy or tingling in the wrist and educate them on exercises and treatments that can be done at home to reduce complaints.Conclusion: The counseling carried out at the Posyandu for the Elderly in Krajan Argosari Village, Jabung, Malang, succeeded in providing knowledge and insight to the elderly regarding peripheral neuropathy. With this education, seniors are expected to be able to prevent and treat peripheral neuropathy independently through active exercise:

The aim of this research is to find out how to improve population administration services in Buleleng Regency through the use of the Aku Online-NG website which will be implemented in 2022, where in its implementation there are still several obstacles. Using qualitative descriptive research. Data sources are primary data and secondary data. The data collection techniques used were interviews, documentation and observation. Data analysis techniques are data reduction, data presentation and drawing conclusions. The problem in this research is in the form of public complaints about the variety of features and performance of the Aku Online-NG website. The theory used is e-government with a service quality measurement method called egovqual. Guided by the Presidential Regulation of the Republic of Indonesia Number 95 of 2018 concerning Electronic-Based Government Systems. Based on the research results, it can be concluded that in the ease of use dimension, the department has provided very good convenience and the community has also made things easier with this innovation. The reliability dimension shows good results which can be seen from the opinions of the public who feel this website is very reliable. The trust dimension has been implemented well, where the security of public data is guaranteed with the JSON Web Token (JWT) security system. The content & appearance of information dimensions have not been running optimally due to the lack of service features related to the movement of families from outside the district to within the district. In the dimension of functionality of the interaction environment, it is not yet fully maximized because some people still feel that filling out forms is rather difficult through online-based services. Then the last dimension, namely citizen support, has gone quite well, but there are still shortcomings, namely the lack of outreach carried out by the department to the community. It is hoped that the results of this research can be utilized as needed by relevant agencies and for further research.

Bangli Regency created an e-government  based public complaints program called Bangli Era Baru 24 Hour Fast Service. Implementation of this program builds synergy among all public service delivery organizations, one of which is Perumda Air Minum Tirta Danu Arta. However, in implementing this synergy there are still various problems. This research aims to determine the extent of the synergy in handling complaints about clean water services in Bangli Regency from an electronic government perspective and analyze the influencing factors. This research applies descriptive qualitative research methods with data collection techniques through observation, interviews and documentation. The results show that the synergy between Diskominfosan and Perumda Air Minum Tirta Danu Arta in handling clean water service complaints has gone well. The support and value elements have been fulfilled because there is clear regulatory support, stakeholder commitment, and benefits felt by the community and stakeholders. However, there are elements of capacity that have not been met because there are challenges such as limited human resources and a minimal budget for managing complaint channels. The recommendations include increasing human resource capacity, better budget allocation, and optimizing outreach to increase community participation. Kabupaten Bangli menciptakan sebuah program pengaduan masyarakat berbasis e-government  yang bernama Layanan Cepat 24 Jam Bangli Era Baru. Implementasi program tersebut membangun sinergi seluruh organisasi penyelenggara layanan publik, salah satunya adalah Perumda Air Minum Tirta Danu Arta. Namun dalam pelaksanaan sinergi ini masih memiliki berbagai permasalahan. Penelitian ini memiliki tujuan untuk  mengetahui sejauh mana sinergi  penanganan pengaduan pelayanan air bersih di Kabupaten Bangli dari sudut pandang electronic government dan menganalisis faktor–faktor apa yang mempengaruhi. Penelitian ini menerapkan metode penelitian deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil menunjukkan bahwa sinergi antara Diskominfosan dan Perumda Air Minum Tirta Danu Arta dalam menangani pengaduan  pelayanan air bersih telah berjalan baik. Elemen dukungan (support) dan manfaat (value) sudah terpenuhi karena terdapat dukungan regulasi yang jelas, komitmen pemangku kepentingan, dan manfaat yang dirasakan oleh masyarakat maupun para pemangku kepentingan. Namun, terdapat elemen kemampuan (capacity) belum terpenuhi karena terdapat tantangan seperti terbatasnya sumber daya manusia dan minimnya anggaran untuk pengelolaan kanal pengaduan. Pemberian rekomendasi mencakup peningkatan kapasitas sumber daya manusia, alokasi anggaran yang lebih baik, dan optimalisasi sosialisasi untuk meningkatkan partisipasi masyarakat.

Quality information services in hospitals is an important element in increasing patient satisfaction and the image of the institution. The Public Relations Officer (PRO) plays a strategic role in managing communication between the hospital and the public. This research aims to explore the strategies implemented by PROs in improving the quality of information services at RSUD dr. Zainoel Abidin Banda Aceh. The public relations officer (PRO) strategy used is determining problems, compiling and planning work programs, taking action and communicating as well as evaluating work programs in hospitals and reviewed through strategic planning in the field of Public Relations by Cutlip-Center-Broom. The research method used was descriptive with a qualitative approach between PROs and several hospital employees, patients and patient families. The results of the investigation revealed that the strategies used by PRO RSUDZA and health services ranged from identifying problems, planning, to compiling work programs, such as online registration, electronic pharmacies (e-pharmacies), and community complaint centers. In addition, PRO RSUDZA deployed staff from the Hospital Health Counseling Service (PKRS) to carry out outreach and communication to inform the public about RSUDZA services and the availability of the RSUDZA tabloid newspaper "Lam Haba". PRO RSUDZA evaluates the work program carried out at the hospital. Obstacles faced by PRO RSUDZA include miscommunication and residents' complaints about long queues at registration and drug distribution counters. PRO RSUDZA's efforts aim to carry out all planned work programs to improve the quality of information services at RSUDZA Banda Aceh.

The digitalization of public services improves efficiency, openness, and accessibility, particularly in the administration of public grievances. Information and communication technology facilitates effective, rapid, and responsive complaint resolution while safeguarding user data security. This strategy promotes public engagement using digital channels, including web applications, social media, and unified online complaint mechanisms. Nonetheless, issues such as the digital divide, technological proficiency, and infrastructure preparedness must be resolved. This study utilizes a literature review methodology, employing documentation methodologies and content analysis. The results indicate that the use of e-Government in Indonesia has markedly enhanced the efficiency, openness, and accountability of public services. The use of technology enhances the administration of public grievances in accordance with principles of good governance and current rules. However, issues with infrastructure, human resources, and community engagement remain. To optimize its beneficial effects, initiatives should concentrate on improving technology infrastructure, advancing human resource skills, and amplifying public awareness of the advantages of e-Government. These approaches intend to enhance the system's efficacy in providing high-quality and responsive public services.

Wrong perceptions regarding exclusive breastfeeding can influence exclusive breastfeeding. An example is insufficient breast milk production. This reason is the main reason mothers do not breastfeed exclusively. In this case, the mother feels that her breast milk is not enough, with various complaints such as the breasts getting smaller, the breast milk becoming thinner, the baby crying more often and asking to be breastfed more often (Walyani, 2015). This research aims to determine the relationship between maternal characteristics and social support on the provision of exclusive breast milk to breastfeeding mothers at the Datuk Bandar Community Health Center, Datuk Bandar District, Tanjungbalai City in 2024. This type of research is research with a cross-sectional design. The population and sample were all breastfeeding mothers at the Datuk Bandar Community Health Center, Datuk Bandar District, Tanjungbalai City in 2024 in May-June, as many as 39 people using the total sampling technique using the Chi Square statistical test. There is no significant relationship between age and exclusive breastfeeding. There is a significant relationship between education level and exclusive breastfeeding. There is a significant relationship between work and exclusive breastfeeding. There is no significant relationship between social support and exclusive breastfeeding at the Datuk Bandar Community Health Center, Datuk Bandar District, Tanjungbalai City in 2024

This research aims to explain the management control of public street lighting (PJU) in Tanjungpinang City. PJU is an important element in creating safety and comfort for the community in economic, social and traffic activities. However, not all areas in Tanjungpinang have been covered by PJU facilities, and many PJUs are damaged. This research uses the control theory by T. Hani Handoko (2010) which consists of 1) Feedforward control, 2) Concurrent control, and 3) Feedback control. The research method used is qualitative with data collection techniques of observation, interview, and documentation. The results showed that PJU management control in Tanjungpinang City was not optimal. In feedforward control, there are obstacles such as the lack of community participation in PJU development planning. In concurrent control, coordination between the community, the Housing, Settlement Areas, Cleanliness and Parks Office, consultants, PLN, and contractors has not been optimal. While in feedback control, the lack of community participation in reporting damage and maintenance of PJU is only done based on reports or surveys with priority on protocol roads. Routine supervision is limited due to limited human resources, and response to public complaints is slow. This study concludes that the improvement of PJU management requires good planning and active community participation.

Back pain is a disorder that is often encountered in pregnant women, this is caused by the shift of gravity towards the body's core towards the front. The aim of the research was to determine the relationship between pregnancy exercise and complaints of low back pain in pregnant women III at the Birem Bayuen Community Health Center. This research uses an experimental research design. The sample for this study was all pregnant women in the third trimester at the Birem Bayuem Community Health Center who were included. The results of this study were lower back discomfort in pregnant women before pregnancy activities, more than half of respondents reported low back pain on a scale of 3 (very painful). Most respondents reported reduced back pain, as many as 7 respondents reported no pain. This is lower back pain in pregnant women III after pregnancy exercise. Through this research, pregnant women understand the benefits of pregnancy exercise during pregnancy, especially during the third trimester of pregnancy, which has a very good impact so that mothers feel comfort and reduce complaints during pregnancy, such as lower back pain in particular

This study aims to measure user satisfaction with the Booking Bromo website using the Modified WebQual 4.0 method. The website is used by tourists to book entrance tickets to Bromo Tengger Semeru National Park (TNBTS); however, there have been complaints about service quality, such as frequent server inaccessibility, a monotonous website design, and a lack of community interaction features. Using a quantitative approach, the study involved 338 respondents who were users of the Booking Bromo website. Data were collected through a questionnaire measuring variables such as Usability Quality, Information Quality, Service Interaction Quality, Visual Quality, and User Satisfaction. The results show that Usability Quality and Information Quality significantly influence User Satisfaction, while Service Interaction Quality requires improvement, particularly in transaction security and user communication features. This study provides recommendations to enhance website service quality and features to improve user satisfaction, such as improving server stability, providing clearer information, and adding more interactive community communication features. 

The problem PAM JAYA is the distribution of clean water. This research was conducted to find out how PAM JAYA implements its policies stated in the Special Capital Region of Jakarta Regional Regulation Number 4 of 2021 concerning Changes in the Legal Form of Regional Drinking Water Companies. The research method used is qualitative method. The focus of this research based on the Policy Implementation model proposed by Van Metern Van Horn. The results of research on Standard and Policy Target indicators show that the implementation of PAM Jaya management has been implemented, but the implementation is not optimal. In the Resource indicator, the availability of Human Resources and Financial Resources is adequate. Indicators of the Characteristics of the Implementing Organization, the division of authority and evaluation are quite optimal. In the Implementer's Attitude indicator, the implementers have understood and accepted the policy, but their attitude is still not optimal in responding to complaints. The Inter-Organizational Communication Indicator is considered to be quite optimal because PAM Jaya has optimized communication with relevant stakeholders and the community. Social, Economic and Environmental Condition Indicators are supportive, the rates set by PAM JAYA have been adjusted to the economic level of the community.

This research aims to evaluate the effectiveness of advertising policy in Kuantan Singingi Regency using qualitative methods and a phenomenological approach. The policy evaluation theory used is William N. Dunn's model, which emphasizes six success criteria, namely effectiveness, efficiency, adequacy, equity, responsiveness and accuracy. Data was collected through interviews, observation and documentation, and analyzed using interactive data analysis. The research results show that advertising policies have not been fully effective in achieving the expected goals, such as increasing regional income and arranging the aesthetics of the city. Findings indicate the existence of illegal advertisements that hinder tax revenues and public dissatisfaction with the government's response to their complaints. Even though the resource structure is in place, implementor skills need to be improved to achieve better efficiency. Licensing and supervision procedures are also considered inadequate, and policies do not provide equal opportunities for all business actors, especially small businesses. This research provides recommendations for improving future policy implementation, with the hope of increasing effectiveness and responsiveness to community needs.

The population density in Surabaya City makes the needs of the community, one of which is transportation, high. Transportation has an important role in meeting the needs of the community in everyday life in the economic, socio-cultural and political fields. Unfortunately, this has led to traffic congestion. Thus, Surabaya City is trying to improve the public transportation system by launching environmentally friendly public transportation as an effort to implement a green economy, namely Suroboyo Bus. This research uses a qualitative method with a library research approach. Information was obtained from various institutional reports, scientific articles, websites, books, and related regulations. The focus of data acquisition sources is credible journal publishers. The results showed that congestion in Surabaya City was reduced due to the enthusiasm of the community to switch to public transportation compared to private vehicles to reduce greenhouse gas emissions. In addition, the Suroboyo Bus payment innovation by exchanging plastic bottles has succeeded in attracting the interest and awareness of some people in Surabaya City to manage plastic bottle waste, although there are still other complaints in the implementation of the policy. The role of Suroboyo Bus as an effort to improve the green economy can be said to be quite successful, but improvements still need to be made and the involvement of the government and the community so that Suroboyo Bus continues to be an environmentally friendly sustainable transportation.

Physiotherapy is a form of health service aimed at individuals and communities. The scope of physiotherapy services is to develop, maintain, and restore movement and body function throughout the life span. This service can be done through a promotive, preventive, curative, and rehabilitation approach. One of the many cases of physiotherapy is musculoskeletal complaints. Musculoskeletal complaints can occur due to habits carried out during work. If the body position is not correct and maintained for a long duration, it can trigger the emergence of musculoskeletal complaints. Work that lasts for a long time will decrease a person's body ability and can cause complaints and disorders in the body, especially musculo problems, one of which is neck pain. Neck pain is a multifactorial disease and is a major problem in society today. Some risk factors for neck pain, such as old age, female gender, low social support, and non-ergonomic work postures. The method of community physiotherapy activities used is to provide health promotion counseling and education regarding physiotherapy management in the form of stretching that can be done independently. The media used are leaflets and posters. The purpose of this counseling is to provide education and physiotherapy treatment related to neck pain in Keripik Tempe Sanan workers so that they can improve the complaints that have been felt and minimize the occurrence of injuries.