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This research examines the relationship between the ability to control the emotions of Sukoharjo Police members and their level of public service orientation. Respondents involved members of the Sukoharjo Police with an age range of 18 to 57 years. The type of research is quantitative. Data was collected through a questionnaire that included sample characteristics based on age. Test data requirements include tests of validity, reliability, normality and classical assumptions. The validity test results show a number of valid questions in the variables of emotional control and public service orientation. The reliability test using Cronbach's Alpha confirms that the two variables are reliable. The normality test shows that the data is normally distributed. Classic assumption tests such as linearity and heteroscedasticity tests provide results that support the validity of regression analysis. The simple linear hypothesis test resulted in a significance value (Sig.) of 0.000 and this is smaller than 0.05. So it can be concluded that emotional control has a significant effect on public service orientation. This shows that emotional control has a significant effect on public service orientation.

This study aims to determine the effect of perceived usefulness, perceived ease of use, product features and reference groups on the decision to use TikTok users in Kebumen Regency. The population in this study are all users of the TikTok application in Kebumen Regency who have used and are currently using the TikTok application. This study used a purposive sampling method in taking samples with as many as 125 respondents. This research uses quantitative methods. Data analysis used multiple linear regression analysis with the SPSS 25 for windows program. Based on statistical methods, validity test, reliability test, multicollinearity test, heteroscedasticity test, normality test, multiple linear regression test, partial test, simultaneous test and coefficient of determination test were carried out. Based on the research results, it can be seen that perceived usefulness, perceived ease of use, product features and reference groups influence the decision to use by 50.1%. The results of this study indicate that based on the validity and reliability tests, all variables are declared valid and reliable. Based on the results of the t-test for perceived usefulness, perceived ease of use and product features each have a significant effect on the decision to use, while the reference group has no significant effect on the decision to use.

The aim of this research is to test and analyze the influence of teamwork, communication and work discipline on employee performance at SMK Muhammadiyah 1 Rumbia. This research method is quantitative research and descriptive research. A population of several workers at SMK Muhammadiyah 1 Rumbia participated in this research. Muhammadiyah 1 Vocational School Rumbia, numbering approximately 30 employees using validity and reliability tests. This data analytical model uses multiple regression analysis. The results of the research are also the conclusions of the research. Partial teamwork has a positive and significant influence on the performance of employees at SMK Muhammadiyah 1 Rumbia. One of the impacts is positive and significant communication on the performance of employees at SMK Muhammadiyah 1 Rumbia. Partially, work discipline has a positive and significant effect on employee work results. At the same time, teamwork, communication and work discipline have a positive and significant effect on the work results of employees at SMK Muhammadiyah 1 Rumbia.

Abstract. This study aims to determine whether there are significant differences in product quality, promotion strategies and consumer perceptions between Putri Agata and Putri Idris stores in Bima City. This type of comparative research with primary data in and sourced from the research instrument in the form of a Likert-scale questionnaire so that the type of data used is quantitative data. The population used in this study is all consumers who have visited Putri Agata's shop and have visited Putri Idris' shop in Bima City whose number is unknown (Unknown Population). The sample in the comparative study was 30 people for each object or research subject, so that the total sample size was 60 respondents consisting of 30 respondents at Putri Agata Shop and 30 respondents at Putri Idris Shop in Bima City. Data were collected by observation, questionnaires and literature study. Data analysis techniques using validity test, reliability test and Independent Sample Test. The results showed that there were significant differences in product quality, promotion strategies and consumer perceptions between Putri Agata and Putri Idris Stores in Bima City.

This research discusses the influence of work stress, work involvement, and job satisfaction on employee performance at PT. CORONA DWI DAYA BALIKPAPAN. This research uses quantitative methods with a total of 50 employees as respondents. Sampling was taken using stratified random sampling. The application used to test this research was SPSS 18. Data analysis techniques used multiple linear regression analysis, validity test, reliability test, classical assumption test, hypothesis test, and multiple determinant analysis (R2). The results of this research show that the t-test carried out partially shows that the work stress variable has a negative and significant effect on employee performance, the work engagement variable has a positive and significant effect on employee performance, the job satisfaction variable has a positive and significant effect on employee performance. Regarding the F test, it shows that the variables Job Stress, Job Engagement, and Job Satisfaction simultaneously significantly affect Employee Performance at PT. CORONA DWI DAYA Balikpapan.

Nowadays, the level of competition between health service providers is increasingly high. Compared to inpatient care, outpatient services are developing more rapidly. One effort to win the competition is to improve the quality of health services and provide services according to patient needs so that it will provide patient satisfaction. In this study, patient satisfaction was identified based on 5 determinants of service quality, namely Reliability, Responsiveness, Assurance, Empathy and Tangibility. The aim of this research is to determine patient satisfaction based on determinants of service quality. The research was carried out using a survey method of filling out online questionnaires by respondents. The sampling technique used was Malhotra's theory with a sample size of 160 people. The research results show that the Customers Satisfaction Index (CSI) value for outpatients at health service facilities in Batam City is 79.6%, including in the satisfied category. All gap values ​​show negative results, the highest gap value is - 0.84 for the attribute of readiness to respond to patient requests and staff who are always polite. Meanwhile, the lowest gap value is -0.04 for the facility/service place attribute that looks attractive to look at. Therefore, it is necessary to gradually improve the quality of service in order to increase patient satisfaction which can be implemented based on service improvement priorities starting from the attribute that has the highest negative gap value. Keywords: patient satisfaction, outpatient, health service facilities.

Nowadays, the level of competition between health service providers is increasingly high. Compared to inpatient care, outpatient services are developing more rapidly. One effort to win the competition is to improve the quality of health services and provide services according to patient needs so that it will provide patient satisfaction. In this study, patient satisfaction was identified based on 5 determinants of service quality, namely Reliability, Responsiveness, Assurance, Empathy and Tangibility. The aim of this research is to determine patient satisfaction based on determinants of service quality. The research was carried out using a survey method of filling out online questionnaires by respondents. The sampling technique used was Malhotra's theory with a sample size of 160 people. The research results show that the Customers Satisfaction Index (CSI) value for outpatients at health service facilities in Batam City is 79.6%, including in the satisfied category. All gap values ​​show negative results, the highest gap value is - 0.84 for the attribute of readiness to respond to patient requests and staff who are always polite. Meanwhile, the lowest gap value is -0.04 for the facility/service place attribute that looks attractive to look at. Therefore, it is necessary to gradually improve the quality of service in order to increase patient satisfaction which can be implemented based on service improvement priorities starting from the attribute that has the highest negative gap value. Keywords: patient satisfaction, outpatient, health service facilities.