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This study aims to analyze employee performance at the Batuceper District Office, Tangerang City, using a qualitative descriptive approach. Performance analysis refers to six indicators according to Robbins: work quantity, work quality, timeliness, effectiveness, independence, and work commitment. Data were collected through in-depth interviews with sub-district officials and the community as service recipients, direct observation of work processes, and documentation of ongoing service activities. The results indicate that employee performance is generally in the fairly good category, particularly in terms of work quantity and timeliness. Employees are able to complete their workload according to targets and most services are provided on time. However, in terms of effectiveness, obstacles were found in optimal resource utilization. Some employees still show a dependence on superiors' directions in decision-making, so work independence has not been fully realized. Work quality is considered quite adequate, although there are still complaints from some members of the public regarding the consistency and detail of services. Employee work commitment is generally maintained, reflected in high attendance rates and a willingness to work outside operating hours when needed. However, improvements in the provision of supporting facilities, including the use of information technology, are considered important to support more effective performance. This study recommends ongoing training focused on improving technical skills, problem-solving abilities, and independent decision-making. Furthermore, improvements to service infrastructure, such as modern work equipment and digital administration systems, are needed to expedite public service delivery. Implementing these recommendations is expected to create more professional, responsive staff performance that aligns with the principles of excellent service, while simultaneously increasing public trust in government performance at the sub-district level.

The village government has an important role in providing direct services to the community, both administrative, social, and other services related to the daily needs of residents. The quality of public services is one of the main indicators in assessing the success of village government administration (Irawan, 2017). According to Parasuraman, Zeithaml & Berry (1988), service quality can be measured through five dimensions, known as the SERVQUAL theory, namely: Tangibles, Reliability, Responsiveness, Assurance and Empathy. This study uses a descriptive qualitative approach with a purposive sampling method. This study uses interactive data analysis according to Miles and Huberman which includes three stages: data reduction, data presentation and drawing conclusions/verification. The conclusion is that the quality of public services at the Macanputih Village Office is running quite well but not evenly distributed. The services provided by officers show good intentions and openness, but there are still some weaknesses, namely: Lack of adequate facilities and infrastructure, Delays in completing administrative services, Differences in attitudes and abilities between officers in responding to residents, and the absence of a clear service flow.

This study examines consumer protection efforts against the distribution of hazardous illegal traditional herbal medicines in Serang City, Banten. The widespread circulation of such products—particularly those containing Chemical Drugs (Bahan Kimia Obat/BKO) and lacking distribution permits—poses a significant threat to public health. Between 2020 and 2025, the Inspection Division of the Food and Drug Monitoring Agency (BBPOM) in Serang secured and destroyed approximately 706 items, totaling 6,841 units, with an estimated economic value of IDR 91,158,350. The research focuses on two main issues: the mechanisms for protecting consumers from dangerous illegal traditional herbal medicines in Serang City, and the role of BBPOM in supervising their circulation. Employing an empirical juridical method with a qualitative-descriptive approach, the study collected data through literature reviews, documentation, and interviews with BBPOM Serang officials. The findings indicate that consumer protection is carried out through both preventive and repressive measures. Preventive efforts involve pre-market and post-market supervision to ensure that products meet safety and regulatory standards before and after they enter the market. Repressive actions include law enforcement against violations, confiscation and destruction of illegal products, and the imposition of administrative and criminal sanctions on offenders. BBPOM Serang plays a pivotal role in monitoring illegal herbal medicines by conducting regular inspections, surveillance, and investigations of production and distribution facilities, as well as educating the public about the dangers of unsafe products. Nevertheless, supervision efforts are hindered by challenges such as low public awareness regarding product safety and economic pressures that drive some producers and sellers to ignore legal requirements. Strengthening collaboration between regulatory agencies, law enforcement, and community stakeholders is essential to improving consumer protection and ensuring the circulation of safe traditional herbal products in the region.

The issue of illegal parking in Batam City has become a serious concern, where unofficial parking attendants often collect fees from drivers without contributing to the local government. This situation not only disrupts order and security but also harms local revenue (PAD). Illegal parking practices create discomfort for the public and reduce trust in the existing parking system. Moreover, it hinders the optimization of PAD potential that should be generated from a well-organized and orderly parking system. This research aims to develop a technological solution to address this issue by creating an Android application called Fast Parking System. The application is designed to improve parking system efficiency through a fast, secure, and transparent cashless payment system. By using this application, drivers can pay for parking digitally, reducing direct interaction with parking attendants and minimizing the potential for illegal fees. The application is also integrated with an official surveillance system, allowing local authorities to monitor parking activities in real-time and ensure that parking fees are directed to the local treasury. It is expected that the implementation of Fast Parking System will create a more orderly, safe, and efficient parking system. With this solution, the local government can not only increase transparency but also optimize revenue from the parking sector. In addition, the application offers greater convenience for the public in using well-managed parking facilities. The findings from this research can serve as a useful reference for the Batam City Government and other cities in Indonesia facing similar illegal parking issues. It can also be used as a guideline for developing more efficient and modern technology-based parking systems.

Candikusuma Beach in Bali has experienced significant erosion since 2009, threatening public facilities, including a mosque in Candikusuma village. This issue is critical as it affects a coastal fishing community. To mitigate the erosion, a revetment structure using concrete block armor is proposed. This revetment aims to protect the coastal cliff from wave forces and prevent further erosion. The planning process begins with analyzing bathymetric and topographic data to assess land and sea conditions. Tidal analysis determines key water elevations, while wind data is used to calculate maximum and average wind speeds and directions. Wave hindcasting, based on wind data and effective fetch length, provides estimates of wave height and period. Shoreline changes are evaluated by comparing satellite imagery from 2003 and bathymetric surveys from 2012, revealing an average shoreline retreat of 21.70 meters over nine years. The design of the revetment includes a crest elevation of +3.70 meters MSL, constructed on a base at -0.5 meters MSL. The concrete foundation extends to a depth of -1.5 meters MSL. Hindcasting results show maximum wave heights of 1.21 to 1.50 meters from the southwest, with an average wave height of 0.01 to 0.30 meters from the south. The design wave height for a 25-year return period is 1.37 meters with a period of 4.58 seconds, resulting in a wave height of 1.31 meters at a depth of 2 meters. The estimated budget for the 200-meter-long revetment is Rp. 7,778,174,000.

The rise of trade in protected wildlife threatens the preservation of biodiversity in Indonesia, especially in the Aceh and North Sumatra regions. This is because punishment does not provide a deterrent effect to the perpetrators and the involvement of officials in its implementation, so that law enforcement against the trade in protected wildlife has not been felt effective in the eyes of the public. In this thesis, the author wants to know the extent of the effectiveness of law enforcement carried out by Forestry Civil Servant Investigators (PPNS) against protected wildlife trade through issues related to law enforcement, obstacles in law enforcement and efforts that have been made to overcome these obstacles. This research was conducted in Section I of the Sumatra Regional Environmental and Forestry Law Enforcement Center. The research method used is a case study with a qualitative approach. Data was collected through interviews with PPNS Forestry and related parties, as well as analysis of documents related to protected wildlife trafficking cases. The results of the study show that the effectiveness of law enforcement by PPNS Forestry has been quite effective, although it is still faced with several obstacles in its implementation. Law enforcement against the trade in protected wildlife starts from preemptive, preventive, repressive and judicial actions. Light punishment, the use of undercover buy techniques, proof of evidence, involvement of officials, facilities and infrastructure, human resources and public awareness are still factors that hinder law enforcement. Therefore, efforts have been made to overcome these obstacles by revising the law, strengthening intelligence networks, adding and increasing human resources, coordinating with related agencies and socializing to the community. The author recommends that socialization be carried out to law enforcement officials regarding the equality of perception in the implementation of Law Number 32 of 2024 and establish close cooperation with the TNI and Polri intelligence networks and make strict rules against officers involved in the trade of protected wildlife.

This study investigates the impact of Habitat for Humanity Indonesia's Decent Housing Program on improving the quality of life of poor residents in Marga Mulya Village. The research aims to evaluate the role of community empowerment through the program in increasing access to decent housing, as well as to assess its broader impacts on education, health, and the economic conditions of the beneficiaries. Using a qualitative research method with a case study approach, data were collected through in-depth interviews with program participants and key stakeholders. The findings show that the Decent Housing Program has significantly improved access to adequate and safe housing for the poor. In the field of education, improved housing conditions have created a more conducive environment for children to study, leading to greater learning motivation and better academic achievements. In terms of health, better sanitation facilities and healthier living environments have reduced the risk of infectious diseases and contributed to the residents' overall physical and mental well-being. Economically, access to stable and decent housing has reduced household expenditures on home repairs, allowing families to allocate more resources toward productive economic activities. However, the study also identified several challenges that need to be addressed to further enhance program effectiveness. These challenges include the location of housing projects that are difficult to access, which affects residents' mobility and access to public services, and issues related to the quality of construction that require continuous monitoring and improvement. Overall, the study highlights the positive contribution of the Decent Housing Program while providing recommendations for its future development.

This study aims to analyse the quality of public services in Kelurahan Blabak using the SERVQUAL dimensions, so as to provide a comprehensive picture of the level of community satisfaction and provide input for improving service quality in the future. This research uses descriptive qualitative method to analyse the quality of public services in Blabak Village, Kediri City, based on the five dimensions of SERVQUAL. Data were collected through interviews, observations, and documentation, then analysed using interactive analysis with triangulation for data validity. The results showed that public services in Blabak Village, Kediri City, showed a fairly good quality based on the five dimensions of SERVQUAL. In terms of tangibles, facilities such as computers, printers, and internet networks are well available. However, limited space and seating are still an obstacle in providing comfort for the community. In reliability, administrative services, especially the processing of population documents, run quite reliably, especially with the presence of the SAKTI application which facilitates online processing and reduces queues. The responsiveness dimension is reflected in the readiness of officers to serve and respond to the needs of the community, although sometimes it is still constrained by technical problems such as internet networks. In the assurance dimension, people feel safe because the officers show a friendly and professional attitude, in accordance with the motto ‘Salam, Sapa, Senyum,’ which creates a warm and pleasant service atmosphere. Meanwhile, empathy can be seen from the officers' concern for the community, despite the limited number of personnel and diverse educational backgrounds, they still try to serve optimally. Thus, despite the challenges, public services in Blabak Village have run quite optimally. However, improvements are needed in terms of infrastructure and the number of officers so that services can be more comfortable, fast, and efficient.

Population administration services in each sub-district are a form of public service carried out by the Government in terms of serving the population administration needs of the local community. The problem in this study is to find the effect of service quality and employee professionalism on the satisfaction of the community using e-KTP services in Tunjungan sub-district, Blora Regency, while the objectives to be achieved are to find out and analyze the effect of service quality and employee professionalism on the satisfaction of the community using e-KTP services in Tunjungan sub-district, Blora Regency, then the population in this study was the community of Tunjungan sub-district as many as 45 people who were selected using accidental sampling techniques (based on coincidence) which were considered appropriate for the type of research while the sample was selected by purposive sampling (based on special characteristics) of the community who came to the Tunjungan sub-district office and had applied for e-KTP services. The results of the analysis concluded that there is a significant influence between Service Quality and Employee Professionalism on the satisfaction of the community of Users of e-KTP Making Services in Tunjungan District, Blora Regency, this is based on the results of the Determination Coefficient analysis where the calculation results were 63.5%, this is based on the existing interval, namely at the interval 60.00 -79.99% influential, while 36.5% of the satisfaction of the Community of Users of e-KTP Making Services is influenced by other factors such as Sub-district Leadership, Organizational Culture, Work Environment, Work Facilities, etc.

Bali Province has a high population density, which has the potential to affect the distribution of infectious diseases such as diarrhea. However, mapping the distribution of diarrhea cases based on population density is still limited and does not meet good cartographic principles. Therefore, this study aims to present data on the distribution of diarrhea cases based on population density in Bali Province during the 2020-2022 period. This study used an analytic observational method with a cross-sectional design. The data used were secondary data from the Bali Province Health Profile and the Central Statistics Agency (BPS) for 2020-2022. Data analysis was carried out using geographic mapping with Geographic Information Systems (GIS) and statistical tests in the form of multiple linear regression and Spearman correlation. The results showed an increase in the strength of the relationship between population density and the number of diarrhea cases, as indicated by the rho value which increased from 0.1833 in 2020 to 0.6000 in 2022. However, this relationship was not statistically significant (p-value > 0.05), indicating that population density is not the only factor contributing to the increase in diarrhea cases. Other factors such as sanitation, access to clean water, and public awareness in maintaining hygiene also play a role in the spread of this disease. Although there is a trend that an increase in population density in Bali goes hand in hand with an increase in diarrhea cases, this relationship is not statistically strong enough. Therefore, a multidisciplinary approach is needed to address diarrhea cases, including improved sanitation facilities, public health education, as well as strengthening the spatial data-based disease monitoring system.

Knee osteoarthritis is a global health issue with increasing prevalence, particularly among the elderly population. This condition is characterized by primary symptoms such as joint pain, stiffness, and reduced physical function, which significantly limit the patient's daily activities. One promising non-pharmacological approach to managing knee osteoarthritis is Home-Based Resistance Training (HBRT). HBRT combines the effectiveness of resistance training with the convenience of being performed at home and is increasingly supported by advancements in telerehabilitation technology. This study is a systematic review conducted based on the PRISMA-P guidelines, with literature searches from PubMed, Scopus, Semantic Scholar, Google Scholar, and Cochrane databases. The included articles were English-language publications from 2019 to 2024 that evaluated the effectiveness of HBRT in patients with knee osteoarthritis. The findings indicate that HBRT is significantly effective in reducing joint pain, with a decrease in WOMAC scores ranging from 24.78% to 29.64% (p < 0.001), and improving physical function by 21.54% to 30.2%. These improvements meet the Minimum Clinically Important Difference (MCID) criteria, indicating clinically significant benefits. Furthermore, the effectiveness of HBRT is comparable to machine-based training, particularly in patients with high baseline severity. With standardized exercise protocols and adequate technological support, HBRT can be considered a feasible and effective intervention strategy in the rehabilitation of knee osteoarthritis patients, especially in the digital era and in contexts where access to conventional healthcare facilities is limited.

The provision of friendly facilities for people with disabilities is one form of government concern in creating social inclusion and equal access for all levels of society. In this context, the National Land Agency (BPN) plays an important role in ensuring that public facilities provided can be accessed by all individuals, including people with disabilities. This study aims to analyze how BPN provides disability-friendly facilities at the regional office located on Jalan STM, Sitirejo, Medan Amplas District, Medan City, North Sumatra. This study uses a qualitative approach with an in-depth case study method, where data is obtained through interviews, direct observation, and documentation studies related to the provision of facilities for people with disabilities at the BPN. The results of the study indicate that despite efforts by the BPN to provide facilities that are friendly to people with disabilities, there are still a number of obstacles that need to be fixed, such as the lack of supporting facilities such as disabled lanes, and information on service procedures that are not fully disability-friendly. From this study, it is recommended that the BPN can improve infrastructure and services for people with disabilities by paying attention to applicable standards, and conduct wider socialization related to accessibility rights for people with disabilities, in order to realize more inclusive public services.

This study examines the importance of educating the community about access to proper sanitation facilities, especially toilets, in Kendal Regency. This study explores the effectiveness of public service advertisements (PSAs), especially posters, in raising awareness about sanitation. Using a qualitative research approach, this study combines data collection methods such as interviews, observations, and literature studies to design this PSA campaign. The analysis was conducted using Robin Landa's design process approach with the stages of orientation, analysis, concept, design, and implementation. This study emphasizes the importance of an educational approach that is tailored to local social and cultural conditions to address sanitation problems. The findings of the study indicate that public service advertisements through posters are an effective tool for changing community behavior and creating a healthier environment by promoting good sanitation habits. This study concludes that continued efforts are needed to strengthen the reach and impact of sanitation awareness campaigns, by involving relevant parties, such as local governments, health facilities, and community leaders, to ensure widespread adoption of better sanitation practices. This study contributes to efforts to improve sanitation in rural areas by proposing practical solutions for effective public education campaigns.

The study looks at fiscal federalism, which is the distribution of resources between federating entities so that they can carry out their constitutional duties. The goal of this study was to identify the fundamental imperatives of fiscal federalism for the advancement of the country. In Nigeria's new democratic environment, the relative roles of the federal government, state governments, and local government authority (LGAs) in providing public services have become one of the most crucial subjects of candid and heated discussion. Federalism, fiscal federalism, and development were conceptually explained from the outset, and it became clear that the principles of fiscal autonomy and integrity are critical to the survival and ongoing existence of a properly federating form of government. In order to ascertain how the federal arrangements affect the provision of basic services in four crucial areas, the analysis will make use of fieldwork conducted in six states and twelve LGAs. primary health care, primary education, clean water and sanitation, and local roads that connect communities to marketplaces, schools, and medical facilities. The paper, which was based on Buchan Fiscal Residuum Theory, attempted to accomplish the study's goal by balancing the value of the public services returned to individuals with the payments paid. According to the article, the conflicting problems and difficulties of fiscal federalism may manifest as a misalignment between the functions of the different levels of government and the sources of money. According to the paper's conclusion and recommendations, it is important to make sure that revenue allocation encourages state and local governments to increase internal revenue generation rather than relying only on funding from In order to clearly define the duties to be carried out by each level of government, the federation account and intergovernmental relations issues should be examined and respected.

A healthy latrine is one of the essential sanitation facilities aimed at maintaining environmental health and improving public health in general. This research was conducted because the use of healthy latrines in Webetun Village remains low, where defecating in the forest has become a common practice among the community. This habit triggers the emergence of diseases such as diarrhea, malnutrition, undernutrition, dengue fever, and respiratory infections. This study aims to examine the behavior of latrine use in households in Webetun Village, Rinhat Subdistrict, Malaka Regency. This research uses a quantitative approach with a cross-sectional design. The study involved 66 housewives who owned healthy latrines, selected through simple random sampling. Data analysis was conducted using the chi-square test. The results showed that variables such as latrine ownership (p=0.000) and water availability (p=0.000) were significantly associated with latrine use, while knowledge (p=0.681), attitude (p=0.588), actions (p=0.007), community leader support (p=0.081), and health worker support (p=0.069) were not significantly associated with latrine use. The findings revealed that water availability significantly influences latrine use. The availability of water facilitates family members in utilizing latrine facilities for activities such as flushing and maintaining cleanliness. Water availability also contributes to user comfort in maintaining latrine hygiene. Conversely, water scarcity hinders optimal latrine use by family members, potentially reducing utilization levels. The study findings also identified a correlation between latrine ownership and its use. Families are considered critical factors in shaping individual health behavior. The relationship between proper latrine ownership and usage behavior can be seen through the role of education in increasing awareness levels for adopting a healthy and clean lifestyle. 

This journal discusses the efficiency impact of the renovation of Merdeka Field on the development of local MSMEs. The aim is to understand and analyse the multifaceted impacts that the renovation of Merdeka Square has had on the development of local MSMEs, as well as to identify and assess the various challenges faced by local MSMEs following its revitalization, including issues relating to accessibility and the potential commercialization of public spaces. The methodology used in this study involved direct observation of MSME activities both before and after the renovation. In addition to comprehensive interviews with MSMEs and relevant stakeholders, in addition to documentation related to the revitalization process of Merdeka Square and its impact on MSMEs. With well-defined regulations and an enhanced suite of facilities, MSMEs near Merdeka Square are poised to achieve superior development and maintain competitiveness amidst the evolving urban landscape.  

Villages are the smallest government structure in the Republic of Indonesia. Amborgang Village is located in an inland area of Porsea Sub-district that is difficult to access using the internet network, so many migrants from outside the village and tourists have difficulty finding road access to the village. The lack of clear road directions causes confusion and difficulty finding important locations of Amborgang Village, such as public facilities, hamlet names, and community service centers. The purpose of this research is to create informative and easy-to-understand road directions to improve accessibility in the village. The method used through qualitative and quantitative approaches, including determining the right location for the installation of the directions, creating an attractive and useful visual design. It also included informing the community about the use and function of the signage. The results of this project show a significant improvement in the ease of navigation to the Village facility center, this can be reviewed after the installation of road directions makes newcomers no longer need to ask questions to Amborgang Village residents.

The National Health Insurance Program, the Healthy Indonesia Card, is increasingly being utilized by the community. Improving the quality of services is also the focus of the efforts made. However, these improvements are expected not to be fragmented in just one aspect of the service. The goal of service quality is to meet or even exceed community expectations. The purpose of this literature review is to review how to improve the quality of National Health Insurance services in public health facilities. The literature used in this study is by determining articles that meet the inclusion criteria. The database used is Google Scholar. The year of publication of the literature sources taken is the last 5 years between 2020 and 2025. The literature sources use English or Indonesian. The results of 5 articles obtained that to improve the quality of National Health Insurance (NHI) services in public health facilities, namely by providing access to services, completing infrastructure that is still lacking, implementing the Healthy Indonesia Card Health Insurance Program Policy, and increasing the professionalism of human resources. It can be concluded that improving the quality of National Health Insurance (NHI) services in public health facilities can also be done by building an ecosystem with integrity, utilizing technology to facilitate access to health services that can facilitate the community in utilizing health services. For the government, it is necessary to provide new policies to facilitate NHI participants in obtaining health services, strengthening cross-sector support, whether in the form of regulations, infrastructure, or funding. In addition, there is also a need for evaluation from various aspects in order to create good quality in the utilization of health services.

Inclusive education in North Sumatra faces various challenges in efforts to achieve educational equality for all children, including children with special needs. This study aims to analyze the challenges and solutions applied in the implementation of inclusive education in the region. The results of the study indicate that the main challenges in inclusive education include limited facilities that support the needs of children with disabilities, the lack of teachers with special competencies, and minimal public understanding of the importance of inclusive education. Additionally, the limitations in resources and the lack of training for educators are also significant barriers to providing quality education for all children. However, several solutions have been implemented to address these issues. These solutions include improving teacher training to ensure educators have sufficient skills and knowledge in handling children with special needs, providing more supportive facilities and infrastructure such as disability-friendly classrooms, and efforts to socialize the importance of inclusive education to the community to reduce stigma against children with special needs. This study emphasizes that collaboration between the government, schools, and the community is essential to strengthen the implementation of inclusive education, in order to create a more inclusive and equitable learning environment for all children in North Sumatra.

Inclusive education in North Sumatra faces various challenges in efforts to achieve educational equality for all children, including children with special needs. This study aims to analyze the challenges and solutions applied in the implementation of inclusive education in the region. The results of the study indicate that the main challenges in inclusive education include limited facilities that support the needs of children with disabilities, the lack of teachers with special competencies, and minimal public understanding of the importance of inclusive education. Additionally, the limitations in resources and the lack of training for educators are also significant barriers to providing quality education for all children. However, several solutions have been implemented to address these issues. These solutions include improving teacher training to ensure educators have sufficient skills and knowledge in handling children with special needs, providing more supportive facilities and infrastructure such as disability-friendly classrooms, and efforts to socialize the importance of inclusive education to the community to reduce stigma against children with special needs. This study emphasizes that collaboration between the government, schools, and the community is essential to strengthen the implementation of inclusive education, in order to create a more inclusive and equitable learning environment for all children in North Sumatra.