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This study aims to determine the Influence of Service Attributes, Power, Attraction and Excellence on Consumer Satisfaction at CV Eko Auto Service Workshop in Harjosari II Village, Medan Amplas District. In this study, the data collection technique used the random sampling method, the sample used was 65 respondents. All analyses in this study were assisted by the SPSS 25.0 program. The data analysis technique was carried out through classical assumption tests, multiple linear regression analysis, and hypothesis testing. Based on the t-test that has been carried out, the results obtained were that the Sig. value of the Service Attribute variable was obtained at 0.001 <0.05 and the t count value (2.716)> t table (1.670). So it can be concluded that the Service Attribute variable has a positive and significant effect on the Consumer Satisfaction variable. Furthermore, the Sig. value of the Attractiveness variable obtained was 0.004 <0.05 and the t count value (3.154)> t table (1.670). So it can be concluded that the Attractiveness variable has a significant effect on the Consumer Satisfaction variable. Furthermore, the Sig. value of the Excellence variable obtained is 0.000 <0.05 which has a significant effect on the Consumer Satisfaction variable. From these data, the calculated t value is (10.882)> t table (1.670). So it can be stated that the Excellence variable has a positive and significant effect on the Consumer Satisfaction variable.

PT Bank BTPN Syariah is one of the banks with a mission to provide access, education, and guidance to MSMEs spread across Indonesia. PT Bank BTPN Syariah invites students from public and private universities to join the Bestee program. Currently, PT Bank BTPN Syariah has empowered 37,311 MSMEs in 682 sub-districts spread across Indonesia. The entrepreneurial mentoring conducted by students as facilitators is part of PT Bank BTPN Syariah's mission. In the Bestee program, students act as facilitators, providing mentoring activities to SME entrepreneurs to expand market access both online and offline. The mentoring and empowerment activities for SME operators were conducted at the homes of PT Bank BTPN Syariah customers in Medan, specifically in the sub-districts of Medan Johor, Medan Labuhan, and Medan Timur, from March to May 2025. The first stage involved customer assessment. The second stage involved delivering instructional materials during the second week of mentoring. The third phase involves reviewing and practicing the material taught in the previous meeting. The fourth and final phase is the closing session, where the facilitator assists customers in enhancing their knowledge to maximize business development, leverage marketing technology, and provide crucial information on business identity, promotion, business diversification, excellent service, licensing, financial record-keeping, and appropriate partner materials.

Responsive public service plays a crucial role in building public trust in police institutions, particularly in handling citizen complaints. This study aims to examine the responsiveness level of Mojokerto Police Resort in managing public complaints and the factors influencing it. The research adopts a qualitative descriptive approach, utilizing data collection methods such as in-depth interviews, direct observations, and document studies. Participants include officers from the Integrated Police Service Center (SPKT), Women and Children Service Unit (PPA), community members who have filed complaints, as well as community leaders and NGOs involved in overseeing public services. Data analysis was conducted using Miles and Huberman’s model, which includes data reduction, presentation, and conclusion drawing. The findings reveal a varied level of awareness among the community regarding complaint channels, as well as differences in ease of access. Physical channels such as suggestion boxes and direct reporting at police stations are more familiar and accessible but face challenges related to communication effectiveness and evidence collection. Meanwhile, online platforms like social media and the official website are less recognized by the public, compounded by limited digital literacy and internet access in certain areas. Furthermore, the complaint handling process needs to be straightforward, transparent, and professional to ensure that the community feels respected and confident in the service. Factors affecting responsiveness include response speed, ease of access across multiple channels, and the professionalism of officers handling cases. Perceptions of transparency and openness in procedures also significantly influence community trust. Strategically, Mojokerto Police Resort has made efforts to develop digital complaint systems and enhance staff capabilities. However, further improvements are necessary in community education and awareness programs to increase familiarity and confidence in digital channels. The significance of high responsiveness is reflected in its strategic benefits, such as early identification of security disturbances, strengthening police legitimacy, and improving overall public service quality. Effective responsiveness fosters better relationships between officers and the community, enhances trust, and contributes to a safer and more orderly environment. Therefore, adopting modern, innovative, and technology-based complaint systems should be prioritized to reform police services. Overall, the responsiveness of Mojokerto Police Resort’s complaint handling system serves as a key indicator for the success of quality and equitable public services. By improving officer professionalism, infrastructure, and community outreach, it is expected that Mojokerto Police can enhance responsiveness, reinforce community trust, and deliver excellent, transparent, and accountable services. Such efforts not only improve the police institution’s reputation but also strengthen democratic foundations and social justice in the Mojokerto region.    

This community service program was designed to enhance the inventory management skills of santri at Pesantren Assyifa through the use of spreadsheet technology. Many pesantren-based business units still rely on manual inventory methods, leading to inefficiencies, stock errors, and operational delays. To address this issue, a structured training program was conducted involving 25 selected santri actively engaged in the pesantren’s economic units. The program consisted of three interactive sessions covering basic inventory concepts, spreadsheet functions, and hands-on design of inventory tracking systems. Using tools like Microsoft Excel and Google Sheets, participants were guided to create real-time stock records, calculate inventory movement, and generate reports. The success of the training was measured through pre- and post-tests, spreadsheet project submissions, and participant feedback surveys. The results showed a 68% average increase in test scores, a 96% project completion rate, and a 4.6/5 satisfaction score. Additionally, 84% of participants applied the system directly within pesantren business units. Feedback from participants indicated high engagement, practical usefulness, and a strong desire for follow-up training. This initiative demonstrated the effectiveness of integrating digital tools into pesantren education, contributing to the development of digitally literate and economically empowered santri.

 In today's digital era, efficient and accurate inventory management is crucial to support operational effectiveness in business sectors, including retail optics stores. Optik Retna, a retail optical business, previously utilized Microsoft Excel for stock management, which led to various limitations such as restricted multi-user access, risk of data loss, and lack of real-time reporting. To address these challenges, a web-based inventory system was designed and implemented using the Agile methodology. The system was developed using HTML, CSS, JavaScript, PHP, and MySQL, and includes key features such as inventory tracking, expense and return management, transaction recording, sales reporting, and user administration. The implementation results demonstrate that the system enhances work efficiency, simplifies the recording of incoming and outgoing goods, and supports faster and more accurate decision-making at Optik Retna. Therefore, this system provides a practical contribution to the digital transformation of small and medium-sized enterprises in the optical sector.

This study aims to determine the characteristics of somatotype and body composition of swimmers from Flam Aquatics Club in Kediri City. A quantitative descriptive approach was used with a cross-sectional study design. The sample consisted of 10 swimmers aged 9–17 years, selected through purposive sampling. Somatotype was measured using the Heath-Carter method, while body composition was assessed using a Bioelectrical Impedance Analysis (BIA) scale. Data analysis was performed using Microsoft Excel 2012. The results showed that male swimmers were predominantly of the Central somatotype (4 athletes), while female swimmers were evenly distributed between Endomorphic Ectomorph and Ectomorphic Endomorph types (2 athletes each). The average body composition of male swimmers included muscle mass of 34.48 kg, bone mass of 1.88 kg, fat mass of 5.07 kg, and body fat percentage of 10.65%. For female swimmers, the average muscle mass was 27.7 kg, bone mass 1.5 kg, fat mass 5.25 kg, and body fat percentage 15.08%. It can be concluded that male athletes tend to have a Central somatotype, while female athletes are equally divided between two somatotype categories. The highest bone and fat mass in female athletes was found in those with the Ectomorphic Endomorph type.

The manufacturing industry faces major challenges in maintaining consistent product quality amidst the dynamics of technology and global competition. This study aims to develop an effective Business Intelligence (BI) implementation model to support data-based quality control. The method used is a conceptual design approach through integrated system simulation, including MySQL database, PHP backend, Power BI visualization, Google Cloud AutoML predictive analytics, and initial processing using Microsoft Excel. Historical production data for 12 months is used for model training and defect trend visualization. The simulation results show that the implementation of BI can reduce product defect rates, accelerate system response, and increase inspection process efficiency. Technical validation proves the model's prediction accuracy is above 90%, while field validation shows positive acceptance from users regarding the ease of use of the dashboard. This system not only supports early detection of quality deviations but also contributes to real-time strategic decision making. With an integrated technology approach, BI enables medium-sized manufacturing companies to adopt an adaptive and sustainable digital quality system, in line with the concept of Quality 4.0.

Dispendukcapil Kota Malang is is a government agency responsible for managing population administration, including civil registration records or archived documents. As the volume of archives, especially birth certificate registration files, electronic archive storage has become important to ensure that the information contained therein can be accessed and used. This study focuses on the development of an interactive dashboard-based electronic record storage application using VBA Ms. Excel, with the aim of simplifying the complex Ms. Excel interface, facilitating the data input process and record search that was previously done manually, and accelerating reporting related to records. This action research involved eight respondents, consisting of two computer experts, two archive experts, three potential users or archivists, and one archivist supervisor using the Technology Acceptance Model (TAM). The research was conducted in two cycles, each cycle covering the planning, implementation, observation, and reflection stages. The results of Cycle I showed that the developed application received an average score of 90% in the “very suitable” category; however, there were suggestions for improvement, leading to the continuation of Cycle II. The results of Cycle II achieved an average score of 91% in the “very suitable” category. The results of the study show that respondents agree with the indicators of perceived ease and perceived usefulness based on acceptance of IT.

This community service activity aims to study the business model, marketing strategy, technology utilization, and success factors of Talula Jewl MSMEs in Bandar Lampung which are engaged in the anti-rust and waterproof titanium jewelry industry. The method used is descriptive qualitative through interviews, observations, and documentation. The analysis uses the Business Model Canvas and Marketing Mix (4P). The results of the study show that Talula Jewl has a social media-based marketing strategy that does not involve influencers, clear market segmentation, and quality products. Digital design and interaction use this technology. Market understanding, excellent service, and customer trust support sales success. Although there are fluctuations in sales in e-commerce, customer satisfaction remains high. Development is directed at opening offline stores

This study uses a qualitative descriptive approach that aims to systematically describe the procedure for purchasing raw materials on credit at PT Bernofarm Pharmaceutical Company. The study focuses on various stages of purchasing, coordination between related departments (such as PPIC, purchasing, QC, warehouse, and accounting), and the use of documents and recording tools such as Microsoft Excel and ERP systems. This study is motivated by the importance of implementing standard purchasing procedures to ensure smooth production processes, accuracy of debt recording, and quality of raw materials. Primary data were obtained through direct observation during internship activities and unstructured interviews with management, especially the accounting department. Meanwhile, secondary data were obtained through a review of relevant literature to strengthen the analysis and discussion. The analysis technique was carried out qualitatively through the process of data reduction, data presentation, and drawing conclusions. The results of the study indicate that the procedure for purchasing raw materials on credit at PT Bernofarm is in line with the principles of internal control based on the COSO framework and meets applicable quality management standards, such as GMP/CPOB and ISO. Each stage from supplier evaluation, quality inspection, to debt repayment shows orderly and documented control. Thus, the procedures implemented support the operational effectiveness and integrity of the company's financial data.

Puskesmas are the spearhead of the government in providing basic health services to the community in Indonesia. Puskesmas are required to provide excellent quality services to the community, but these expectations have not been met. Government efforts are then made through independent financial management of the Regional Public Service Agency (BLUD). Karang Rejo Health Centre is one of the Health Centres that successfully received a designation by the Government of Tarakan City, North Kalimantan Province as one of the Independent Health Centres with BLUD management. This study aims to analyse the role & interaction between political actors or leaders in Puskesmas in improving the quality of excellent service at Karang Rejo Puskesmas. The research informants are 1). Head of Puskesmas, 2). The Head of Section and Head of Administration. Visitors include patients who come for treatment and take care of health certificates. The research used descriptive qualitative research in order to explore in-depth information about the excellent service of Karang Rejo Health Centre. The results showed that first the Head of Puskesmas is a professional doctor, as a political actor has a very important role, especially when conducting vertical interactions and horizontal interactions. Vertical interaction with the leaders above him (head of department, regent) and horizontal interaction with the leaders below him (head of section & head of administration), causing Karang Rejo Health Centre to become independent with BLUD management. Secondly, in the dimensions of public service quality at Puskesmas Karang Rejo, West Tarakan Sub-district, Tarakan City, North Kalimantan Province, Indonesia, which has been running optimally with an achievement of 85% is the reliability dimension, the responsiveness dimension and the guarantee dimension. These dimensions can be optimal due to changes in the Puskesmas institution which was previously not independent in terms of its finances, turning into independent with BLUD management. Meanwhile, the dimensions of public service quality that have not run optimally and require improved management, amounting to 15%, namely the dimensions of physical evidence and empathy.

Usaha Mikro, Kecil, dan Menengah (UMKM)) are the backbone of Indonesia’s economy but still struggle with inconsistent product quality, weak managerial systems and limited competitiveness. This community‑engagement project aimed to strengthen MSME capabilities through ISO 9001:2015‑based quality management mentoring. An interactive webinar titled “Realising Excellent MSMEs through ISO 9001‑Based Assistance” was delivered by a multidisciplinary team of lecturers acting as trainers and facilitators. Training sessions combined conceptual lectures, implementation case studies and discussions on drafting SOPs, conducting internal audits and applying risk‑based thinking. Participants received a comprehensive package covering the rationale for quality management, the structure of clauses 4–10, and the step‑by‑step route to external certification. Post‑training feedback indicated improved understanding of how ISO 9001 can systematise processes, enhance efficiency and build market trust. The project demonstrates that knowledge‑driven academic–industry collaboration can accelerate MSMEs’ move “up the ladder” and make them more competitive. Follow‑up on‑site mentoring is recommended to ensure sustained adoption of ISO 9001 within participating enterprises.

A professional leader of an educational institution is someone who is able to provide direction, set goals to be achieved, provide solutions to every problem, make various decisions, planning and strategies. He is a great person in implementing concepts. He actively communicates, coordinates, supervises and conducts evaluations. The most important thing is that he motivates teachers and education personnel to become professional teachers and education personnel. He builds morale and a spirit of togetherness in the madrasah educational institution, teaches, trains, and gives advice. All of these hopes will be realized if a leader has the integrity to lead the madrasah educational institution to become an excellent and quality institution. Leader, which means "to lead" or "leader," is the root of the word "leadership," which indicates the act of taking control. "Leadership as the ability to influence a group towards achieving goals" is what Stephen P. Robbins said when asked about leadership. One definition of leadership is the capacity to inspire others to work together to achieve common goals. The development of school culture in order to achieve commitment in achieving the expected standards needs to be continuously carried out in a culture of quality. Therefore, the principal's leadership plays a key role in realizing a culture of quality in educational units.  

A professional leader of an educational institution is someone who is able to provide direction, set goals to be achieved, provide solutions to every problem, make various decisions, planning and strategies. He is a great person in implementing concepts. He actively communicates, coordinates, supervises and conducts evaluations. The most important thing is that he motivates teachers and education personnel to become professional teachers and education personnel. He builds morale and a spirit of togetherness in the madrasah educational institution, teaches, trains, and gives advice. All of these hopes will be realized if a leader has the integrity to lead the madrasah educational institution to become an excellent and quality institution. Leader, which means "to lead" or "leader," is the root of the word "leadership," which indicates the act of taking control. "Leadership as the ability to influence a group towards achieving goals" is what Stephen P. Robbins said when asked about leadership. One definition of leadership is the capacity to inspire others to work together to achieve common goals. The development of school culture in order to achieve commitment in achieving the expected standards needs to be continuously carried out in a culture of quality. Therefore, the principal's leadership plays a key role in realizing a culture of quality in educational units.  

This study discusses the ethics of Muslim entrepreneurship in facing the challenges of modern capitalism. Capitalism, characterized by profit orientation, individualism, and materialism, often clashes with the moral and spiritual principles of Islam. Muslim entrepreneurs are expected to uphold the values of honesty, trustworthiness, justice, and excellence (ihsan) in their business practices, even under pressure from efficiency demands and free-market competition. This research uses a qualitative approach with a library research method to explore practical strategies that Muslim entrepreneurs can apply to remain ethical and compliant with Islamic law. The findings show that Islamic ethical principles serve not only as moral guidance but also as a competitive strength in capitalist economic systems.

This study aims to determine how students perceive the use of Microsoft Excel in preparing financial reports. The research method used is qualitative, which uses data collection techniques from questionnaires and interviews. This study contains a theoretical study of financial reports, Microsoft Excel, and students' perceptions. The research data were obtained from six informants with different secondary education backgrounds, namely vocational high schools majoring in accounting, MA majoring in social studies, and high schools majoring in social studies. With different secondary education backgrounds, it can influence students' perceptions about the use of Microsoft Excel in preparing financial reports.

This study aims to analyze the financial performance of PT Siloam International Hospitals Tbk during the period 2020–2023 using a financial ratio approach. The method employed is a descriptive quantitative analysis of liquidity ratios, capital structure and solvency, return on investment, operational performance, asset utilization, and market size. The results of this study indicate that the company's capital structure and solvency, return on investment, operational performance, and asset utilization ratios are in the very good category, while the liquidity and market size ratios are considered fairly good but not yet optimal. Overall, PT Siloam International Hospitals Tbk demonstrates solid, efficient, and sustainable financial performance, making it a commendable example of financial management excellence in the private hospital sector in Indonesia in the post-pandemic era.    

This comprehensive study examines the disaster management strategies of Japan and the Philippines, focusing on their responses to earthquakes through the lens of Systems Theory. Japan's centralised model emphasises hierarchical coordination, advanced technological integration, and pre-disaster planning, ensuring rapid and efficient responses. Conversely, the Philippines employs a decentralised framework, leveraging community-based initiatives and localised decision-making, though often constrained by resource disparities. Through rigorous data collection, including field observations, stakeholder interviews, and policy analysis, this research provides a comparative analysis highlighting both systems' strengths and limitations. The findings reveal that Japan's technological infrastructure and institutional coordination excel in early warning and response efficiency, while the Philippines' grassroots participation fosters community resilience despite resource constraints. This study proposes a hybrid approach that integrates centralised coordination with community-driven participation to enhance disaster resilience in earthquake-prone nations, offering transferable lessons for public administration systems worldwide.

In the current era of globalization, ease of access to information and the expansion of scholarship opportunities have facilitated greater mobility among Indonesian students seeking higher education abroad. This phenomenon has contributed to the rise of Indonesian intellectual diasporas, who, while pursuing academic excellence, also serve as cultural ambassadors representing Indonesia on the global stage. Their presence abroad extends beyond academic engagement, encompassing efforts to promote national identity and foster cultural understanding. This study examines the dual role of Indonesian students overseas, focusing on their pursuit of education as well as their contributions to the preservation and promotion of Indonesian cultural identity in international contexts. Expressions of patriotism are frequently demonstrated through the performance and dissemination of traditional arts and cultural practices. By doing so, these students not only maintain a connection to their homeland but also enhance Indonesia’s cultural visibility in diverse academic and social environments.

This research was conducted in February-April 2025 at the Tebing Suban Tourism, Talang Ulu Village, East Curup, Selupu Rejang District, Rejang Lebong Regency. So the purpose of this study was to determine visitor satisfaction with the services of the Tebing Suban tourist attraction, Rejang Lebong Regency. The method used in this sampling was by Accidental Sampling, a sampling technique based on coincidence, namely anyone who accidentally meets the researcher can be used as a sample, if it is considered that the person who happened to be met is suitable as a data source. The data analysis method used is quantitative descriptive and data processing is carried out using the help of the SPSS (Statistical Program for Social Science) and Microsoft Excel applications which are presented in the form of tables and tabulations, then data measurements are carried out with visitor satisfaction tools, namely Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). the results of the research that has been done, then several conclusions can be drawn, namely the results of the Importance Performance Analysis (IPA) based on the Cartesian diagram show that of the 20 service performance attributes of the Tebing Suban Tourism Object, there are 5 attributes that are considered very important and are the main priority in determining visitor satisfaction. Based on the calculation of the Customer Satisfaction Index (CSI), the satisfaction index value is 79.36%. This value is obtained from the Weighted Score divided by the Likert Scale value range.