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The rapid development of information technology requires people tobe familiar with the internet. Utilization of marketing and sales applications is not only carried out by large companies, but can also be used by Micro, Small and Medium Enterprises (MSMEs). The community service team conducted observations and interviews with Brem Duta Rasa SMEs in Sumberejo, Kaliabu, Mejayan, Madiun Regency. The team found problems with promotion and sales, therefore it was necessary to provide asolution, namely by using awebsite-based marketing and sales application for MSME products. The activity method of the service team is to provide practical training using applications. The final result of the evaluation shows that 90% of the 10 users of MSME members have theoretical understanding, 95% of application introductions, 80% of practice running applications. In conclusion, all MSME members running the application quite well. Applications can be implemented continuously to increase revenue from Brem Duta Rasa MSME products

Abstrak – Kebutuhan informasi yang semakin cepat. Menjadi alasan dibangun e-government web portal ini. Metode yang digunakan dalam pembuatan Website ini adalah dengan metode Web Development Life Cycle (WDLC). (WDLC) adalah metode yang digunakan dalam membangun sebuah website. Dimana WDLC merupakan sebuah proses pengembangan sebuah website akan disampaikan kepada pengguna. Dalam pembuatannya, dilakukan proses menganalisis data dan informasi yang ada pada dinas komunikasi dan informatika agar dapat di masukan ke proses implementasi perancangan sistem dengan menggunakan metode WDLC dan diterapkan dengan Framework Laravel V7. Disimpulkan bahwa Penerapan Metode ini berhasil dan akan mempermudah pengelola Web dalam mengelola informasi responsif dan compatible. Dengan terciptanya web portal ini akan mempermudah kinerja admin dalam menyebarluaskan informasi yang secara otomatis juga akan mengurangi beban tenaga IT di Dinas Komunikasi dan informatika yang minim tenaga IT.   Kata Kunci – E-Government, WDLC, Website, Internet   Abstract – The need for information is getting faster.Be the reasonbuilt e-government webportalthis. The method used in making this website is the Web Development Life Cycle (WDLC) method. (WDLC) is a method used in building a website. Where WDLC is a process of developing a website that will be delivered to users. In its manufacture, the process of analyzing data and information available at the communication and information technology office is carried out so that it can be input into the system design implementation process using the WDLC method and applied to the Laravel V7 Framework. Conclu ded that the application of this method is successful and will make it easier for Web managers to manage responsive and compatible information.   Keywords – E-Government, WDLC, Website, Internet

Saat ini pengguna internet dan media sosial di Indonesia tumbuh pesat. Jumlah pengguna aktif media sosial di Indonesia sebanyak 191 juta orang pada Januari 2022. Pemerintah Indonesia juga memanfaatkan media daring untuk mensosialisasikan beberapa kebijakan publik. Penelitian ini bertujuan untuk melihat perubahan sikap dari para pengguna media sosial terhadap komunikasi yang dilakukan oleh pemerintah melalui kanal media daring milik pemerintah maupun kanal berita media daring. Penelitian ini menggunakan metode survei dengan menyebarkan kuesioner penetlitian kepada pengguna media sosial yang berusia 17-60 tahun. Hasil penelitian menunjukkan bahwa 47,7% responden menyatakan informasi yang diberikan oleh pemerintah kadang-kadang memberikan perubahan sikap, sementara 36,4% responden menyatakan bahwa informasi yang disampaikan membawa perubahan sikap pada diri mereka, dan 15,9% menyatakan informasi yang disampaikan tidak merubah sikap apapun bagi mereka. Hal yang menarik lainnya adalah 91,4% responden menyatakan bahwa mereka mengikuti komunikasi politik pemerintah yang dibagikan di media daring maupun media sosial. Sedangkan sisanya (8,6%) menyatakan bahwa mereka tidak mengikuti informasi terkait kebijakan pemerintah yang dibagikan di media daring maupun media sosial. Namun responden menilai bahwa pemerintah belum dapat memaksimalkan komunikasi politik melalui media sosial yang dimiliki oleh pemerintah, dimana bahasa penyampaian informasi yang digunakan kurang sesuai dengan tingkat literasi pengguna media sosial, informasi yang disampaikan kurang menarik dan kurang informatif bagi pengguna media sosial, kurangnya unsur edukasi di informasi yang disampaikan oleh pemerintah dan minimnya saluran penyampain keluhan di media daring atau media sosial yang dimiliki oleh pemerintah.  Oleh karena itu, diperlukan adanya evaluasi dari pemerintah untuk membenahi komunikasi yang dilakukan melalui media daring dan media sosial milik pemerintah.

Abstrak – Website yang salah satu fungsinya adalah media penyebaran informasi sudah masuk ke bidang pendidikan. Content management system (CMS) Sekolahku merupakan aplikasi open source yang membantu dalam pengembangan website bahkan menjadi sistem informasi sekolah untuk semua jenjang pendidikan. Terdapat lebih dari 150 jumlah pengguna CMS Sekolahku, tetapi belum dilakukan pengujian sistem. Penelitian ini melakukan pengujian terhadap CMS Sekolahku menggunakan black box testing dengan teknik boundary value analysis yang berfokus pada masukan dan data keluarannya. Tahapan awal adalah menentukan bagian yang diuji dan dipilih 8 form yang diujikan. Kemudian dilakukan pengujian terhadap bagian yang telah dipilih tersebut. Setelah itu terbentuklah sebuah dokumentasi dan hasil pengujian. Terdapat 26 test case dan dihasilkan 18 test case yang sesuai, artinya hasil yang diharapkan sama dengan hasil pengujian. Hal ini menunjukkan bahwa CMS Sekolahku sekitar 70% berhasil dan cukup layak untuk digunakan tetapi butuh perbaikan. Penelitian ini bisa digunakan sebagai dokumentasi hasil pengujian dan referensi.   Abstract – One of the website's functions is to spread information. The website has helped many sectors including the education sector. Content management system (CMS) Sekolahku is an open-source application that helps website development and becomes a complete information system for schools on every level. CMS Sekolahku has more than 150 users however no system test document was found. The research purpose is to test CMS Sekolahku using the black box testing method with a boundary value analysis technique that focuses on data input and output. The first step is to choose which part of the system needs to be tested. Eight forms are selected. Then, the next step, do the test on the chosen forms. Last, the system test document with the result in it is formed. There are 26 test cases, and 18 test cases are successful, which means the expected result equals the actual result. The result shows a 70% of success rate and is quite decent to use but requires improvement. The study can be used as a system test documentation and a reference.

Stikubank University (Unisbank) Semarang has implemented a web-based learning system known as a smart campus in which there is an integrated smart campus e-learning model. E-learning applied by Unisbank management is an online learning medium by utilizing information technology to make it easy for all students and lecturers to use in the teaching and learning process. This study aims to analyze the success of university e-learning based on the adaptation of the Delone and McLean information system success model. Primary data and secondary data were used in this study, a questionnaire instrument was used to obtain primary data. Furthermore, the data is processed quantitatively using the Smart PLS 3.0 software. The results of the data test were then analyzed descriptively to provide a narrative description of the research results. The results of research data processing showed that (1) Student assessment of system quality in the e-learning system had no significant effect on intention to use with a p-value of 0.729; (2) Student assessment of system quality in the e-learning system has a significant effect on user satisfaction with a p-value of 0.002; (3) Student assessment of information quality in the e-learning system has a significant effect on intention to use with a p-value of 0.025; (4) Student assessment of information quality in the e-learning system will have a significant effect on user satisfaction with a p-value of 0.000; (5) Student assessment of service quality in the e-learning system has no significant effect on intention to use with a p-value of 0.166; (6) Student assessment of service quality in the e-learning system will have a significant effect on user satisfaction with a p-value of 0.000; (7) User satisfaction related to the e-learning system has a significant effect on intention to use with a p-value of 0.000; (8) Intention to use e-learning system has a significant effect on net benefits p-value 0.004; (9) User satisfaction in the e-learning system has a significant effect on net benefits with a p-value of 0.000. Keywords: PLS, SEM, SmartPLS 3.0, E-Learning, Information Systems success, Delone & McLean Model.

The Gojek Mobile application is one application that is widely used by the wider community. In recent years, Gojek has developed very rapidly and is able to beat conventional transportation modes because it is more practical and has many service features offered by the applicator. This study aims to analyze and determine the extent to which the ease of use, information quality, security quality and technical & functional quality of the Gojek application are perceived as useful for users and have implications for user satisfaction and loyalty. The approach used in this study is included in the type of explanatory research, namely research whose explanation uses hypothesis testing in which the causal relationship between variables is explained. The respondents of this study were 100 students from various universities in the city of Semarang. The data collection technique in this study used a questionnaire instrument where the variables were measured using a five-scale Likert scale, where the data was processed using SmartPLS 3.0. From the model test, the test results show that of the 7 hypotheses, five hypotheses are accepted because they have a significant effect and two are rejected because they are not significant, the data is said to be significant if it has t < 0.05. customer satisfaction variable has a significant effect on loyalty variable with P Values ​​= 0.000, information quality variable also has a significant effect on perceived usefullness variable with P values ​​= 0.001, perceived easy of use variable affects customer satisfaction variable with P Values ​​= 0.000 , the perceived easy of use variable has an effect on the perceived usefullness variable with P Values ​​= 0.009, the perceived usefullness variable affects the Customer satisfaction variable with the P Values ​​= 0.023, the security quality variable has no effect on the perceived usefullness variable with the P Values ​​= 0.085, the technical variable & functional quality has no effect on the perceived usefullness variable with P Values ​​= 0.813.

The number of women of childbearing age in Indonesia is the largest number of WUS in Southeast Asia. However, Indonesia is the largest user of contraception. The Covid-19 outbreak also affects the use of contraception. This outbreak was declared a global health emergency, requiring restrictions on physical and social activities and contacts, up to large-scale quarantine. This causes major changes in the social structure, which usually changes activities outside the home to activities at home. Apart from that, the pandemic has also increased sexual contact, thereby allowing an increase in the number of pregnancies. So it is necessary to strengthen knowledge on the use of contraception. The aim of this activity is to assist PUS in choosing the type of contraception during the Covid-19 pandemic in maintaining reproductive health using counseling methods on contraceptive selection. This community service activity has been successfully implemented. WUS in the Maccini Health Center area of Makassar City have also received information about contraception, especially during the Covid-19 pandemic. Judging from the EFA response, this activity was welcomed and considered to have provided positive benefits during the pandemic.

The flow of containers through Tanjung Emas Port is increasing, this can be seen from the growth of loading and unloading containers from year to year. The condition of the flow of containers is inseparable from the improvement of services at the Container Terminal of Tanjung Emas Port, Semarang through the provision of supporting facilities and infrastructure. With the growth of the container flow which is quite high, the condition of existing facilities, infrastructure and operating systems needs to be reviewed whether the operation is optimal or its performance is still possible to improve, or it is time to add infrastructure and facilities to anticipate future transportation demand. will come. Smooth loading and unloading aims to improve good service in the activities and services of the loading and unloading process of containers according to operational standards. There are several factors that cause the smooth loading and unloading of containers, such as those related to the condition of loading and unloading equipment, the performance of human resources, operations and the environment. In this study, four research variables will be analyzed, namely loading and unloading equipment, human resources, operations and anticipation of natural factors as independent variables and loading and unloading smoothness as the dependent variable. The purpose of this study was to analyze whether the positive influence both individually between the independent variables of loading and unloading equipment, human resources, operations, anticipation of natural factors on the dependent variable, namely the smoothness of loading and unloading. In this study, the object taken is the user of loading and unloading services at Tanjung Emas Port, Semarang. Sources of data include primary data and secondary data. The sample in this study was 100 respondents. The data analysis technique is multiple linear regression technique. Based on the results of research and multiple analysis, the following equations are generated:   Y= -0,504 + 0,264.X1 + 0,203.X2 + 0,323.X3 + 0,249.X4 + µ   From the results of the multiple regression study, it shows that the most dominant variable affecting the smooth loading and unloading is the operational variable with a regression coefficient of 0.323. . With the Adjusted R 2 test, a result of 0.644 or 64.4% was obtained. Simultaneously, the variables of loading and unloading equipment, human resources, operations and natural conditions factors had an effect of 64.4% on the smooth loading and unloading and 35.6% were influenced by research variables that were not detected in this study.

The development of the Church is increasingly growing marked by the increasing number of people who attend the church. The church needs to utilize technology in paying attention to spiritual growth in existing congregations. But to do that, there needs to be a system that can see data that is well visualized and can be used by the church. It is not easy to visualize data manually so a practical and portable system is needed. The purpose of this study is as a material consideration in seeing the development of the Church in the Church and improve efficiency without having to use a computer. The process of gathering congregational data comes from the data warehouse of the Indonesian Christian Church Synod in the Central Java Region which is obtained from the Church Information System called SISWA which is local in every church. The interface design process is also carried out using User Centered Design which is centered on the user. This system will be designed using Resrful web Service which has better capabilities than other web services. By building this system, it can facilitate the church in seeing the development of the church and can be taken into consideration in making decisions by the church.

Banyaknya orang yang terlibat dalam kasus narkoba dan terus meningkatnya kejahatan tersebut memerlukan perhatian yang serius dan komitmen bersama untuk  mencegah  dan  menghapusnya.  Salah  satu  upaya  penanggulangan penyalahgunaan narkotika, antara lain dilakukan dengan menggunakan sanksi pidana berupa pidana penjara. Pada kenyataannya, sanksi pidana penjara bagi pengguna narkotika tidak cukup efektif, terbukti jumlah pengguna narkotika semakin  meningkat.  Menurut  Suriadi  Gunawan,  peraturan  perundangan yang  mengkriminalisasi  pecandu  narkotika  perlu  ditinjau  kembali  karena tidak  realistis,  contohnya,  dengan  mengkriminalisasikan  pecandu  terbukti tidak menurunkan kasus narkotika. Di Indonesia saat ini ada sekitar 1,5 juta pengguna narkotika, yang jika diproses hukum, penjara akan penuh, padahal jumlah kasus tidak menurun.    

Social media is an online medium, with its users being able to easily participate, share, and create content including blogs, social networks, wikis, forums and virtual worlds. Blogs, social networks and wikis are the most common forms of social media used by people around the world. The positive impact of social media is that it makes it easier for us to interact with many people, expand relationships, distance and time are no longer a problem, easier to express ourselves, information dissemination can take place quickly, costs are cheaper. While the negative impact of social media is to keep people who are close and vice versa, face-to-face interactions tend to decrease, making people addicted to the internet, causing conflicts, privacy problems, vulnerable to bad influences from others. The existence of social media has influenced social life in society. Changes in social relationships or as changes to the balance (equilibrium) of social relations and all forms of changes in social institutions in a society, which affect the social system, including values, attitudes and behavior patterns among groups in society. Positive social changes such as the ease of obtaining and conveying information, obtaining social and economic benefits. Meanwhile, social changes tend to be negative, such as the emergence of social groups in the name of religion, ethnicity and certain behavioral patterns that sometimes deviate from existing norms.

In the process of distributing electricity from the generator to the consumer, it goes through many processes and passes through several parts. Starting from the electric power distribution system, one of which is the distribution system. Considering that the scope of this distribution network is directly related and is located in an inhabited area, in addition to meeting technical quality requirements, it must also meet the requirements for being safe for users and familiar with the environment. In this distribution system there is a very important equipment in distributing electric power, namely the distribution substation. Because of the important role of the distribution substation, it must be protected from disturbances that may occur. One of them is the load imbalance between phases. In practice and in reality, in various locations of electric power distribution, a completely balanced load condition is obtained, mainly because of the large number of single-phase load groups that are serviced by a low-voltage three-phase distribution system. This is because the characteristics and types of electrical power user equipment vary with different consumer conditions and activities. To obtain load balance, load balancing is carried out between phases for load distribution so that load adjustments occur at distribution substations.

In today's era, information exchange is fast and can be done in various ways and one of them is using email. There are many free email service providers that can be used, such as Gmail, Yahoo Mail and Outlook. In addition to free services, email servers can also be used to serve communication between clients and transfer data over the local network using a custom domain for the company. The purpose of this report is to build your own email server using the server development method using the Linux Ubuntu 18.04 operating system and the software Postfix and Dovecot as its supports. The results of this mail server work can send emails from one user to another through the terminal directly correctly. Sending can be done directly using the terminal without creating a text first or creating a text before sending it. Both ways are equally successful in the main process in the mail server.

Traffic accidents are influenced by several factors including human error, animals, weather, traffic signs. Of the four, have an influence on traffic accidents with satisfactory results. The purpose of this study was to determine whether there was an influence of Human error, Animals, Weather, and Traffic Signs on traffic accidents on the Denpasar-Gilimanuk highway, Jembrana Regency, Bali. In this study, the research population is motorized vehicle users who cross the Denpasar-Gilimanuk highway, Jembrana Regency by taking a sample system with a total of 93 respondents (samples). The variables in this study consisted of: Human error (X1), Animals (X2), Weather (X3), Traffic signs (X4) and the dependent variable was Traffic Accident (Y). The research model is multiple linear regression analysis. The results of the analysis using the statistical tool SPSS V.25 program obtained multiple linear regression equations Y = -1.530+0,313X1+0,227X2+0,258X3+0,318X4+µ. Shows that, based on empirical facts (the results of filling out the questionnaire) and multiple linear regression results show that the Human error variable (X1) has a t count of 3.680 and a t table of 1.98729 then H1 is accepted and significant, animals (X2) have a t count of 2,035 and t table of 1,98729 then H2 is accepted and significant, weather (X3) has a t count of 2.852 and t table of 1.98729 then H3 is accepted and significant, traffic signs (X4) has a t count of 4.618 and t table of 1.98729 then H4 is accepted and significant. In the coefficient of determination test (R Square) the Adjust R Square value of 0.633 means that 63.3% of the variation in the dependent variable of traffic accident factors can be explained by the independent variables of human error, animals, weather, traffic signs. While the remaining 36.7% is explained by other reasons outside the variables studied.

Rown Division adalah sebuah usaha di bidang clothing anak muda yang berada di kota Solo dan berusaha untuk mengembangkan area pemasaran. Pengembangan teknologi informasi yang sangat cepat merubah perilaku konsumen dalam berbelanja secara online dengan menggunakan teknologi ponsel. Hal tersebut membuat dunia usaha juga harus berinovasi di bidang teknologi untuk tetap dapat mengikuti perilaku belanja konsumen, maka dibuatlah penelitian perancangan user interface mobile untuk system ordering Rown Division. Desain meliputi pemetaan kebutuhan pengguna, dan desain user interface yang disesuaikan dengan user experience. Melalui penelitian desain user interface mobile ordering diharapkan dapat memberikan kemudahan kepada konsumen dalam berbelanja di Rown Division dengan menggunakan aplikasi ponsel dan dapat membantu perusahaan dalam pengembangan pemasaran.

Perkembangan teknologi memiliki dampak yang besar terhadap beberapa sektor kehidupan salah satunya adalah sektor perbankan. Dalam memanfaatkan kemajuan teknologi bank meningkatkan layanan dengan cara memberikan diferensiasi dari segi pelayanan maupun segi produk yang lebih baik dibandingkan dengan para pesaingnya. Penelitian ini bertujuan untuk mengetahui penggunaan aplikasi mobile banking sebagai aspek kepuasan nasabah yang terdiri dari kualitas layanan, kualitas informasi dan kualitas sistem. Bank XYZ memberikan fasilitas mobile banking yang terbaik kepada nasabah yang diberi nama OCTO Mobile. Pada OCTO Mobile terdapat berbagai macam layanan mulai dari m-transfer, m-payment, m-commerce dan lain sebagainya. Permasalahan yang terjadi karena adanya keluhan dari nasabah tentang fitur OCTO Mobile yang dianggap kurang user friendly dan terkadang terjadi error. Masalah tersebut kemudian dianalisis dengan menggunakan model yang terdiri dari kualitas layanan, kualitas informasi, dan kualitas sistem [1]. Data yang akan diteliti seluruh nasabah pengguna mobile banking. Pengelolaan data dalam penelitian ini menggunakan alat bantu SPSS. Hasil analisis diperoleh hasil uji Ttest yang menunjukkan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan nasabah, kualitas informasi memiliki pengaruh positif dan signifikan terhadap kepuasan nasabah dan kualitas sistem berpengaruh positif dan signifikan terhadap kepuasan nasabah. Sedangkan dalam hasil uji Ftest menunjukkan bahwa secara bersama-sama variabel kualitas layanan, kualitas informasi dan kualitas sistem berpengaruh secara positif dan signifikan terhadap kepuasan nasabah.

Background: The prevalence of hypertension in Indonesia continues to increase, especially in women. The incidence rate reached 28.8% higher than the incidence of hypertension in men which is 22.8%. There are factors that make women more at risk of hypertension than men. Namely the use of hormonal contraception in women whose users reach 47.54%. Purpose: to analysis Correlational hormonal contraceptive use and hypertension. Methods: This research is an observational survey research, case-control design. Held in the Work Area of the Medan City Primary Health Center. Conducted from March-June 2019. The population were all women of productive age (15-49 years) totaling 572 people. The size of the case sample was 35 people and 35 controls. Case samples were taken by means of consecutive sampling, control samples were taken by convenient sampling. Data analysis was performed univariately and bivariately using the Chi Square statistical test (?2) with a significance level of 0.05. Results: In the hypertension group, 77.1% used hormonal contraception and 22.9% did not use hormonal contraception. Whereas in the non hypertensive group 62.9% did not use hormonal contraception only 37.1% used hormonal contraception. There is a relationship between hormonal contraceptive use and hypertension in women of reproductive age. A value (OR = 5.7; 95% CI 2,008-16,244) means that women of reproductive age are at risk of experiencing hypertension 5.7 times greater if women of reproductive age use hormonal contraception than those who do not use hormonal contraception. Conclusion: Women of reproductive age are at risk of developing hypertension when using hormonal contraception. Therefore, it is recommended that women of reproductive age prefer non-hormonal contraception or natural contraception. If using hormonal contraception to keep monitoring blood pressure regularly at least 3 months after using hormonal contraception and immediately stop using hormonal contraception if there is a hypertensionKeyword: Hormonal contraception; Hypertension; Women at Reproductive age

This research aims to determine the influence of system quality and information quality on user satisfaction of the Siskeudes application in Bruno District. The research design used in this research is a quantitative approach. The sampling used was using the Slovin formula. The error rate was 10% from 122 PPKD (Village Financial Management Implementers) spread across 18 villages in Bruno District so that a total of 54 respondents were obtained. The data used are primary data and secondary data with data collection techniques by conducting observations, interviews, distributing questionnaires, documentation and heritage studies. Hypothesis testing was carried out using analysis with the help of the SPSS version 23 application program. The results of hypothesis testing showed that partially there was a positive and significant influence between system quality on system user satisfaction, partially there was a positive and significant influence between information quality on system user satisfaction, simultaneously there was a positive and significant influence between system quality and information quality on satisfaction. siskeudes users. Keywords: ,  

This research aims to examine the influence of e-service quality on customer satisfaction of the Grab online application in Purworejo. In the research, the population was Grab users in the Purworejo Regency area. The number of Grab users is unknown and can be said to be in the infinite category. The sampling technique used is purposive sampling with the hope that the researcher will obtain a representative sample based on the specified criteria. So the total research sample was 97 people. Data analysis techniques use multiple linear regression analysis, determination test, t test and f test. The research results from the multiple linear regression line equation produce the equation Y=-4.136+0.888X1+0.262X2. The constant coefficient value obtained is -4.136. This means that if the value of the e-servicequality and price variables is equal to 0, then the level or magnitude of the customer satisfaction variable is -4.136. The e-service quality variable has a coefficient of 0.888. A value of 0.888 means that if the value of the e-service quality variable increases by 1 unit and other variables are considered constant, the level of customer satisfaction will increase by 0.888. The price variable has a coefficient of 0.262. A value of 0.262 means that if the value of the price variable increases by 1 unit and other variables are considered constant, the level of customer satisfaction will increase by 0.262. Determination analysis produces an Ajusted R Square of 0.837, this figure means that 83% of the level of customer satisfaction can be explained using the e-service quality and price variables. Meanwhile, the remaining 17% may be influenced by other variables that were not studied, for example company image, promotion and brand ambassador factors. The t test shows that the e-service quality variable shows that the calculated t is greater than the t table (12,636> 1,661). This means that hypothesis 1 (H1) proposed that partially there is a significant influence between e-service quality on customer satisfaction is accepted and Ho is rejected. The price variable obtained by t calculated is greater than t table (3267 > 1,661). This means that hypothesis 2 (H2) proposed that partially there is a significant influence between price on customer satisfaction is accepted and Ho is rejected. The f test shows that F count > F table or (247,816 > 3.09) which means Hypothesis 3 (H3) which states that simultaneously there is a significant influence between e-service quality and price on customer satisfaction is accepted and Ho is rejected. 

This research aims to find out whether there is a positive and significant influence between Grab's service quality and consumer satisfaction during the Covid-19 pandemic. The population in this research is Grab users in Purworejo whose number is unknown, while the number of samples in this research is 40 people. Data collection techniques in this research are observation, questionnaires, documentation and literature study. Data analysis techniques use simple correlation tests, simple linear regression, determination tests and t tests. The results of a simple correlation test show that service quality X and customer satisfaction Y have a significance value of 0.659, which means that the two variables have a strong correlation. Based on a simple linear regression test, the resulting regression coefficient X is 0.410, which states that if there is an increase of 1 point in the value of the regression coefficient The results of the determination test showed that the coefficient of determination (R2) had a value of 0.435, this means that 43.5% of consumer satisfaction was influenced by the service quality variable, while 56.5% was influenced by other variables that were not studied, for example competition with other online motorcycle taxis, tariffs. or price, customer experience in using grab services, etc. Based on the t test, tcount is 5.408 while ttable is 2.02439. With these data, tcount > ttable, so it can be concluded that the Ha hypothesis is acceptable, namely that there is a significant influence between service quality variables on customer satisfaction and can be accepted.