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Syah, Firdiyan; Tentua, Meilani Nonsi; Saputra, Nurirwan

Nusantara: Jurnal Pengabdian kepada Masyarakat 2022 Pusat Riset dan Inovasi Nasional

The Covid-19 pandemic has forced the government to enforce a physical distancing policy which is the basis for implementing learning from home. This is also something that must be applied to students at SLB Negeri 2 Bantul. The use of information technology that applies suddenly, not infrequently, makes educators and students surprised and limping in its implementation. However, the learning process must continue so that teachers at SLB Negeri 2 Bantul are challenged to create a learning media that students with special needs can understand. The limited knowledge of teachers at SLB Negeri 2 Bantul in making learning media causes the need for training and mentoring of learning media. One of the technological developments that we can use for making learning media is an application for video editing. This application can help to make videos to improve the quality and effectiveness of learning. Application users are expected to support the activities of SLB Negeri 2 Bantul to participate in competitions and promotions as routine activities that must be done every year. The two needs of these teachers are what make them collaborate to implement training programs based on the required classes. The implementation uses the Classical method and Practices using video recording applications and equipment. Community service will be carried out at SLB Negeri 2 Bantul to support improving skills in using software from basic to advanced levels. The result of this training is that the participants can make their own video creations so that they are eligible to be included in competitions and make video advertisements more professional.

Stefanus Catur

Jurnal Manajemen dan Ekonomi Bisnis 2022 Pusat Riset dan Inovasi Nasional

Customer satisfaction is very important to a company's services, because satisfied customers will come back, buy more, spread the experience to another friend, and is willing to pay more to do business with a trusted provider. Efforts to maintain customer satisfaction one of which is to monitor what they want from the services that are presented. This study aimed to measure the level of customer satisfaction in the business of outdoor education and training, in which customer satisfaction is measured on the dimensions of perceived service and expected service. The population in this study is service users of the outdoor education and training at the Centre for Education and Training Managerial Behavior University of Wijaya Putra that training in January and June 2014, samples were taken by purposive random sampling technique amounts to 143 people. The variables of this study customer loyalty, service quality, perceived quality, perceived value, and customer expectation and customer complaints. Analysis of the data used is multiple linear regression analysis with hypothesis testing with the F test and t test. The expected outcome of this research is the acquisition of the factors that affect customer satisfaction on service providers of outdoor education and training, in terms of quality of service indicators (tangibles, reliability, responsiveness, assurance and empathy). The results show that there is good agreement between the performance perceived by the user's expectations of the outdoor education and training services. These conditions can be considered satisfactory by management for the success of providing the best service to users of the service. Cartesian diagram determine the right strategy for the management to improve service quality are a top priority especially.    

Gembong Satria Negara; Iwan Weda

JURNAL ILMIAH EKONOMI DAN BISNIS 2022 LPPM Universitas Sains dan Teknologi Komputer

In 2019 PT.PELNI (Persero) with ships to and from Semarang experienced an increase in passengers. The need for companies to continue to innovate through aspects of the company in terms of comfort, service, and brand image to balance  the  costs or prices incurred  by  service  users.  One of the strategies carried out by PT PELNI (Persero) is to make a number of ship service adjustments amid the Covid-19 outbreak. One of them is preparing a policy to apply the portstay scheme in turn for all ships.This research uses data collection methods in the form of observations made directly in the field, literature study, and documentation and questionnaire methods.  In  this  study,  the  authors  used  qualitative  and  quantitative  data analysis, where the statistics found in the study were described or described as they are, then presented in the form of numbers which were then represented in a description.It shows that, based on empirical data (the results of filling out the questionnaire) and the results of multiple linear regressions, it shows that the convenience variable (X1) has a positive effect on the attractiveness of service users, where the value of tcount 2.781> ttable 1.984. Service variable (X2) has a positive influence on the attractiveness of service users where the value of tcount is 3.328> t table is 1.984.  Variable Brand Image (X3) also has a positive influence on the attractiveness of service users has a tcount of 2.813> t table of 1.984.  Thus  the  results  of  this  study  indicate  that  there  is  a  positive  and significant influence between Comfort, Service and Brand Image on Service User Interest.

Muh Wahyudi Mokobombang; Budi setiawati

Journal of Administrative and Sosial Science (JASS) 2022 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

This research was conducted with the aim of knowing how the process of managing parking retributions in Makassar City, what are the obstacles experienced in its management so far, the mechanism of collection, deposit until it arrives at the acceptance process into PAD which leads to / is beneficial for the development of Makassar City. The type of research that will be used is descriptive research type, which is a type of research that aims to provide a systematic, factual and accurate description of the data in the field regarding regional retribution which is focused on the management of parking fees in Makassar City. Data collection is done by means of surveys, interviews, observations, questionnaires. Based on the results of the research conducted, it can be seen that the parking retribution management process is managed by the Makassar Raya Parking Area Company, starting from payments made by service users to parking attendants, parking attendants depositing to collecting officers, receiving treasurers and then deposits to the City Government until they can be paid for. referred to as PAD Makassar City from the levy sector, especially parking.

Rian Permatasari; Fabriyan Fandi Dwi Imaniawan; Hidayat Muhammad Nur

JURNAL ILMIAH KOMPUTER GRAFIS 2022 UNIVERSITAS STEKOM

Entering an increasingly advanced era, the role of information technology is very important in various sectors. Currently, many business people have used information technology as a system in an agency or company. CV. Untung Maju Bersama is a company engaged in the sale of snacks and basic necessities. In its journey, the system used is still using a manual system. To maximize the sales system, therefore an analysis of the sales system design was made using the prototyping method to help improve the existing system. The system used on this website has three users, namely admin, sales, and delivery who have different access rights and have different tasks according to their respective job descriptions. In the analysis of this information system design, a prototyping method is used where the design made must be in accordance with the system to be built. Several features will be added in this proposed design system which did not exist in the previous system, namely the addition of an item tracking feature. This feature allows customers to see how far their orders have been processed. It is hoped that the design of this system can help CV. Untung Maju Bersama in maximizing sales and data management.  Keywords: information systems, order systems, tracking systems, prototyping

Jogatama Purhita, Edy; Silvi Rahmawati, Auliya; Hamdanu Budi Nurmana Slamet , Ayyub; Edy

JURNAL ILMIAH KOMPUTER GRAFIS 2022 UNIVERSITAS STEKOM

The Boyolali Regional Library is a means of supporting public education organized by the Government of Boyolali Regency, Central Java. It is necessary to design promotional media and library information in order to increase public interest in coming and getting to know the complete library facilities. This research designs multimedia in the form of 2D digital motion graphic video as a promotional media for the Boyolali regional library. The method used is the Holistic Multimedia Development Model (HMDM) development model whose multimedia development stage considers the guiding aspects of multimedia quality. The results of the media expert and material expert validation test with a score of 85% and 90%, respectively. While in the user test, the positive response was 86%. So that the results of multimedia design are in the very good category and in line with expectations.

Khristianto , Teguh; Nugroho, Isworo; Diartono , Dwi Agus; R.Soelistijadi, R.Soelistijadi

JURNAL ILMIAH KOMPUTER GRAFIS 2022 UNIVERSITAS STEKOM

The growth rate of internet users in recent years has increased very rapidly and is growing rapidly. This triggers the creation of a new business model in the form of a marketplace that is used to buy and sell goods. This study aims to load an online store that is simple and lightweight but can meet the needs of sellers who use this website. Application development uses methods while the prototype in modeling the application uses use case diagrams, class diagrams, activity diagrams, and sequence diagrams. The research is expected to produce a web-based marketplace application that facilitates the transaction process of consignment providers and consumers at the Indonesian Helmet Shop. Furthermore, the design of this messaging service application prototype still needs to be developed in terms of user interface and user experience so that consumers can be more comfortable in transacting.

Jamaris, Muhamad; Saputra, Hendra; Anam, M. Khairul; Andesa, Khusaeri; Rahmaddeni, Rahmaddeni

JURNAL ILMIAH KOMPUTER GRAFIS 2022 UNIVERSITAS STEKOM

Futsal is a soccer game played indoors, this game itself is played by two teams, each team consisting of five people. At this time futsal is very much in demand from various groups ranging from children to adults, so there are many futsal field rental places, especially in the city of Pekanbaru. However, the problem that occurs is that it is still difficult for tenants to find out where there is a futsal field and the nearest futsal field from where the tenant is located, including price information and field facilities. Therefore, we need a system that can make it easier for tenants to find out where there is a futsal field and the nearest futsal field from the tenant's location. This system is made based on Android so that it can make it easier for users to use this system. The method used in making this system is the Haversine method. The results obtained are a marketplace system that can make it easier for users to find out where there is a futsal field, find the nearest field and it is also easy to find out all information related to the field and can make it easier to rent a futsal field through the marketplace system.

Prihatmoko, Setiyo; Prihatmoko, Setiyo; Sumaryanto, Sumaryanto; Herlansyah, Langga Jaya

JURNAL ILMIAH KOMPUTER GRAFIS 2022 UNIVERSITAS STEKOM

This research is motivated by the problem of lack of motivation and attention of students in following the teaching and learning process in the classroom because teaching and learning activities still use conventional methods. This makes students have difficulty in understanding the material being studied so that basic competencies and KKM are not achieved. This study uses the Research and Development (RnD) product development method, using 6 out of 10 research stages, namely potential and problems, data collection, product design, design validation, design improvement and product testing. In this study, researchers used multimedia with the Mind Map method as an interesting learning medium by using a computer that can display text, images, video, and audio so that the learning process is more enjoyable for students. The results of this study are multimedia-based learning media using the Mind Map method. The validity value of media experts is 3.6 which is declared feasible, while the validity value of material experts is 3.8 which is declared feasible, and increases students' understanding and interest as users from 61% initially to increase to 86.11%.

Dwi Astuti Wahyuningtyas; Yohanes Suhari

Jurnal Elektronika dan Komputer 2022 STEKOM PRESS

The current era is the era of globalization, and many companies are starting to develop with increasingly sophisticated technology. CRM is a comprehensive tactic from the company so that every process of the customer life cycle can be utilized optimally. The purpose of this study was to establish a website for the CRM-based WiassShop Shoe Store. The method that will be built in this research is a website-based information system at WiasShop using the Waterfall system development method. The use of this method begins with listening to all obstacles, obstacles and suggestions from customers. Then a system design will be carried out that is tailored to the needs and complaints that have been submitted by customers, after which the development design is implemented in the form of a website. After that, the system will be tested to find out where the bugs (weaknesses) are, which will later be repaired and refined. This system will be built using Php Native and using MySQL database. Hasil penelitian yang penulis buat dengan judul Rancang bangun website pada toko sepatu wiasshop berbasis CRM adalah untuk memudahkan pengelola Wiasshop dalam melakukan pengolahan data produk, memudahkan dalam pencatatan data transaksi,dan mempermudah user dalam melakukan pembelian produk.

Andi Mu’tiah Sari

Jurnal Sains dan Kesehatan (JUSIKA) 2022 Universitas Muhamadiyah Manado

The implementation of management system in health services is common as an attempt to improve the quality. In Indonesia, the most commonly used health  insurance is the service issued by Badan Penyelenggara Jaminan Social or BPJS  (Social Security Administration) that collaborates with many hospitals such as Datu Pancaitana Regional Public Hospital in Bone Regency. This research uses qualitative approach with a case study as the research design. The research data are obtained through in-depth interviews with The Head of Medical Records Department, some staffs of the administrative service as well as patients of BPJS users in the Emergency Unit. In addition to that, this research collects its research data through field observations and a review of related previous studies. The findings reveal that the hospital management applies the following strategies in the division of administrative services: (1) planning through trainings and workshops provided for the human resources as well as the formulation of RUK and RPK; (2) organising through trainings involving a number of institutions within Datu Pancaitana Regional Public Hospital in Bone Regency; (3) actuating through an execution of administrative services for BPJS users; (4) controlling through supervision facilitated by the hospital management; (5) evaluating that addresses the process of human resources quality promotion through databased information trainings. In conclusion, the findings of this research are hoped to provide insights that can be useful for the hospital management specifically the emergency unit to improve their performance in providing services for BPJS users. They can start by assessing the development and training, program execution and evaluation aspects as well as by improving the facilities and infrastructure.

Andhika, Maulana Hafidz; Arip Solehudin; Didi Juardi; Garno

Jurnal Elektronika dan Komputer 2022 STEKOM PRESS

The internet is currently very much needed because of the increasing use of many people depending on the internet because this information technology is very fast.In this case, it has a very big impact, the need for a very efficient internet service provider is needed. One of the technologies that is becoming a trend in computer networks is wireless computer networks (wireless local area network/WLAN) This technology is the development of local computer network technology (local area network) which allows efficiency in the implementation and development of computer networks that can increase user mobility with computer network technology using cable media. Bandwidth management is a way to manage the internet network for even distribution of bandwidth usage even though many network users use it. Hierarchical token bucket (HTB) one method to do a bandwidth management in this HTB

Mohammad Hidayatul Holili; Susilo Adi; Didik Sofian Haryadi

Prosiding Seminar Nasional Manajemen dan Ekonomi 2022 Universitas Kristen Indonesia Toraja

Designing and Implementing Cloud Computing Based Information System Services Software As A Service for MSMEs in Central Java. Able to create and apply Cloud Computing Based Information Services Software As A Service to MSMEs in Central Java. Design and Implementation of Information System Services Based on Cloud Computing Software as a Service for MSMEs in Central Java. The use of cloud computing software as a service for MSMEs can work according to its objectives because users do not need to make significant investments and only pay according to their needs.

Bambang Widjanarko Susilo; Agustinus Wardi; Sri Heneng Prasastono; Rachmat Setyawan

Prosiding Seminar Nasional Manajemen dan Ekonomi 2022 Universitas Kristen Indonesia Toraja

Design and Analysis of the Use of a Project Management Information System Based on Free Open-Source Software (Foss) in Large-Scale Companies in Central Java. To increase knowledge about project communication management and organizational communication in the cigarette industry at PT. Aman Indah Makmur, especially with regard to the use of FOSS as a tool for internal interaction and communication. Design and Analysis of the Use of a Project Management Information System Based on Free Open-Source Software (Foss) in Large-Scale Companies in Central Java. Qualitative methods were used, literature research, online ethnography, and observations were carried out to better understand important events where FOSS Google Spreadsheet users interacted, communicated, and collaborated. As the Collaboration Metric Model shows, FOSS Google Sheets can be an effective and efficient tool in large companies with 50 to 100 employees.

Marifat Istiqa Mukty; Andi Dhini Alfiani

Jurnal Sains dan Kesehatan (JUSIKA) 2022 Universitas Muhamadiyah Manado

food service in higher education institutions has an important role in supporting the health and well-being of students and staff. However, often the lack of attention to nutritional needs and the variety of menus can lead to health problems and lack of user satisfaction. In the context of increasing awareness of the importance of nutrition in supporting health and academic performance, this study fills a knowledge gap on how food services in higher education institutions can meet nutritional needs by presenting a nutritionally balanced menu. Therefore, this study aims to investigate the nutritional needs and plan a balanced nutrition menu in food services in higher education institutions. This study used observational study design. The Data was collected through a survey of 300 students and 100 staff from several higher education institutions in a particular city. The survey included questions about eating habits, food preferences, nutritional knowledge, and satisfaction with existing menus. In addition, direct observation was also made of the menu served in the campus cafeteria. Analysis of the data showed that the majority of respondents had limited nutritional knowledge and tended to consume fast food. The variety of menus offered is also limited, with deficiencies in serving nutritionally balanced meals. However, the majority of respondents expressed a desire to have more access to a nutritionally balanced menu. The results of this study highlight the importance of raising awareness of nutrition and offering a balanced variety of menus in higher education institutions. The discussion also includes the practical implications of these findings in improving the health and academic performance of the campus community. This study confirms the importance of nutritional needs analysis and balanced nutrition menu planning in food services in higher education institutions. Providing a balanced menu can improve the health and well-being of students and staff.

Basmalah Harun; Magdalena Magdalena; Desi Ratnasari; Olivia

Jurnal Pengabdian Masyarakat Nusantara (Pengabmas Nusantara) 2022 Universitas Muhammadiyah Manado

Technology has developed rapidly, this is because technology has become a primary need for society. In our current digital era, we are witnessing changes in communication styles. However, the use of social media can have positive and negative impacts. Where the development of technology also has an impact on every aspect of life, including the psychology of every human being. Negative impacts include the mental health of teenagers. The aim of this activity is to increase teenagers' knowledge about the impact of digital on the mental health of teenagers at Bawakaraeng High School. The method used is lecture and discussion at the end of the meeting. The results of the activity show that it can increase teenagers' knowledge and that teenagers are willing to limit the use of social media, look for information other than social media, look for positive activities, use social media wisely, release and delete social media applications. Thus, the effect of using social media decreases on the mental health of its users.

Freddy SP Hutabarat; TB.M.Rizki Indra Permana; Liana Patricia Masella

Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health 2022 Program Studi DIII Rekam Medis dan Informasi Kesehatan

The aim of this study is to determine whether the application of health protocol security, employee competence, and service quality during the covid-19 pandemic could affect customer satisfaction toward MRT transportation. This research is included in descriptive quantitative. The sample is taken by total sampling technique with a total of 100 respondents who use MRT transportation. Data collection technique in this research uses questionnaire. Statistical analysis is carried out with the help of the Partial Least Squares Structured Equestrian Model (PLS-SEM) program. The results of this study are (1) the health protocol security (X1) has a significant positive effect toward customer satisfaction, (2) employee competence (X2) has a significant positive effect toward customer satisfaction, and (3) the quality of service (X3) has a significant positive effect on customer satisfaction. Therefore, it can be concluded that all the independent variables in this study have an effect on the related variables. From the results of this study, the researchers hope that in order to increase the satisfaction of MRT users, the MRT can improve the security of health protocols, employee competence, and service quality.

Freddy SP Hutabarat; TB.M.Rizki Indra Permana; Liana Patricia Masella

Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health 2022 Program Studi DIII Rekam Medis dan Informasi Kesehatan

The aim of this study is to determine whether the application of health protocol security, employee competence, and service quality during the covid-19 pandemic could affect customer satisfaction toward MRT transportation. This research is included in descriptive quantitative. The sample is taken by total sampling technique with a total of 100 respondents who use MRT transportation. Data collection technique in this research uses questionnaire. Statistical analysis is carried out with the help of the Partial Least Squares Structured Equestrian Model (PLS-SEM) program. The results of this study are (1) the health protocol security (X1) has a significant positive effect toward customer satisfaction, (2) employee competence (X2) has a significant positive effect toward customer satisfaction, and (3) the quality of service (X3) has a significant positive effect on customer satisfaction. Therefore, it can be concluded that all the independent variables in this study have an effect on the related variables. From the results of this study, the researchers hope that in order to increase the satisfaction of MRT users, the MRT can improve the security of health protocols, employee competence, and service quality.

Eric Eric; Jocelyn Jocelyn; Cen, Andrew; Bong, Valenteeno; Lie, Felix King

JURNAL ILMIAH EKONOMI DAN BISNIS 2022 LPPM Universitas Sains dan Teknologi Komputer

Instagram users who are dominated by teenage users have become even more popular as a place to endorse by influencers. Teenagers who are still not mature enough in shopping are also targeted in making purchase impulsively. This study aims to analyze the impact of Instagram’s influencers on impulsive shopping lifestyle in adolescents in Batam. The research was done by collecting data using questionnaires and was analyzed using SEM and AMOS. The result showed that brand attitude and product attractiveness which were significantly influenced by attractiveness, expertise, and trustworthiness variables had a significant effect on impulsive buying intentions variables. The success of this endorsement is then used as a strategy to increase sales owned by product brands that target their market share in the teenager group.

Naufal Rasyid; Aaqila Dhiyaanisafa Goenawan

JURNAL TEKNIK MESIN, INDUSTRI, ELEKTRO DAN INFORMATIKA 2022 Pusat Riset dan Inovasi Nasional

Most of people in the world are familiar with smart phones or smartphones, and because of their very complete and practical uses, smartphone users are always increasing every year. Smartphones are used for various types of activities such as for social media, for entertainment such as playing games, doing office work, even personal matters such as financial management applications. Therefore, an application was created that can support personal financial recording so that it can make it easier for users.