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Dea Indriani; Deny Ernawan; Adi Subandi; Endang Setiadi Permana

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

Consistent and efficient concrete quality in each implementation is one of the main factors in the success of construction projects. Concrete as a structural material requires strict quality control in order to meet the technical standards that have been set. One way to improve the quality of concrete is to add certain additives to the job mix formula (JMF). This research is focused on the application of SG type additives known as chemical-based additives to improve the properties of fresh concrete and hard concrete. SG additives have an important function in increasing workability, speeding up or slowing down the binding time as needed, maintaining quality stability, and strengthening concrete finishes. In this study, a comparison was made between a concrete mixture with SG additives and a concrete mixture without additives. The tests included slump parameters, initial binding time, and compressive strength at 7 and 28 days of age. The test results showed a significant difference, especially in the improvement of the consistency and compressive strength of concrete with the use of additives. The results of the discussion showed a comparison of Trial Mix 1 and Trial Mix 2 that are different in terms of material composition, cost efficiency, and compressive strength of concrete. Trial Mix 2 with the composition of cement, admixture, water, and aggregate (sand and split) showed more optimal results. The compressive strength achieved was 821,396.00 kg/cm² at the age of 28 days. In terms of cost, Trial Mix 2 requires Rp. 351,582.00 per m³, with an efficiency difference of around Rp. 32,953.00 per m³ compared to the previous mix

Harjuna Wisam Wirayudha; Asrori Asrori

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

The automotive sector continues to demonstrate significant progress in line with innovations in various supporting components of motor vehicles. Motorcycles, which initially served only as a practical means of transportation, have now evolved into a lifestyle element and a popular activity among many communities. Along with the increasing demand from consumers for performance and efficiency, the development of transmission technology, particularly the Continuously Variable Transmission (CVT) system, has become an important aspect that requires serious attention. One of the key components in the CVT system is the double clutch lining and the clutch housing, which play a vital role in transferring torque and power from the engine to the driving wheel. The performance of these components directly affects acceleration, efficiency, and engine durability. Therefore, research on the design and modification patterns of the double clutch lining and clutch housing is essential to determine an optimal configuration. This study applies an experimental method using a 110 cc motorcycle as the test object. Several modification patterns were applied to the double clutch lining and clutch housing to examine their influence on vehicle performance. The testing process was carried out using a dynotest, which enables precise measurement of torque and power across different engine speeds. The data obtained from these tests are expected to provide a clear overview of the effect of modification patterns on the transmission performance of motorcycles. The findings of this research are expected to contribute significantly to the development of more efficient and optimal designs for double clutch linings and clutch housings. Furthermore, this study may serve as a valuable reference for the automotive industry as well as motorcycle modification communities in enhancing vehicle performance while maintaining efficiency and component durability. In this regard, innovations in CVT components hold great potential to support the advancement of two-wheeled transportation technology in the future.

Sri Defriani Br Sembiring; Suci Ramadani; Anton Sihombing

Saturnus: Jurnal Teknologi dan Sistem Informasi 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Employee performance appraisal is a crucial aspect of human resource management and development, as the evaluation results serve as the basis for managerial decision-making, including promotions, incentives, and career development. However, unstructured assessment sistems often hinder the objectivity, transparency, and accuracy of performance evaluations. This study aims to design and develop a web-based Decision Support Sistem (DSS) to assess the performance of Biller employees at the ULP PLN Kuala office by applying the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method. TOPSIS was selected because it effectively addresses multi-criteria decision-making problems by comparing each alternative to both positive and negative ideal solutions. The evaluation criteria include invoice achievement, account return balance, and PAL balance. The sistem was developed using PHP as the programming language and MySQL as the database, ensuring integration and accessibility. The test results indicate that the sistem is capable of providing employee rankings in an objective and measurable manner. Based on the calculation, Tri Widodo achieved the highest score (0.8027), demonstrating the best performance among the evaluated employees. The implementation of this TOPSIS-based DSS makes the performance appraisal process more sistematic, efficient, transparent, and accurate, thereby contributing to the improvement of human resource management quality within the organization.  

Aries Budhi Kurniawan; Agus Ariawan

Saturnus: Jurnal Teknologi dan Sistem Informasi 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The current advancements in information technology have brought significant benefits to the industrial world, particularly in the automotive sector. Website development in business and computer- based academic information system development are among the utilization of information technology. With information technology, Carsentro dealer data can be processed quickly and easily, enabling the presentation of accurate, fast, transparent, and efficient administrative information reports. The purpose of developing this system is to address existing issues in the old system by creating an administration information system for Carsentro dealer rental payment data. The implementation of a new system for Carsentro dealer data can improve record-keeping accountability, thus avoiding manual input recording errors that cannot be monitored by dealers renting space at Carsentro. In the development of this administrative information system, the data to be inputted includes information on when dealers joined the Carsentro ecosystem, the amount of monthly rental fee invoices, payment data, and dealer debt or receivables data. The software used is DBMS (Database Management System) MySql as the data storage medium, while programming languages such as PHP, CSS, JavaScript, and HTML are used for interface development. This aims to facilitate both users and administrators in managing data.

Alfonsa Maria Bili; Adelbertus Umbu Janga; Mitra Permata Ayu

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The Family Welfare Empowerment (PKK) is a community organization that plays a strategic role in improving the quality of family life through various programs covering education, health, economy, and social aspects. However, in practice, the recording and management of member data as well as PKK activities are still carried out manually. This condition creates several challenges, including difficulties in archiving, limited access to information retrieval, and delays in preparing reports required by administrators and stakeholders. This study aims to design and develop a web-based information system for PKK member activity services that can manage member data, record activities, track attendance, and generate reports quickly, accurately, and efficiently. The system development method employed an object-oriented approach, consisting of requirement analysis, system design, implementation, and testing stages. The implementation results show that the developed information system can improve organizational service efficiency, assist administrators in monitoring member activeness, and reduce potential errors in data recording. Furthermore, the system provides better support for data-driven decision-making, thereby enabling PKK to become more modern, transparent, and adaptive to technological developments. Thus, this system has the potential to serve as an innovative solution to sustainably enhance the performance of PKK organizations.  

Andi Ardiansyah; Bagus Wahyudi

Jurnal Kendali Teknik dan Sains 2025 International Forum of Researchers and Lecturers

This study discusses the effect of valve weight and clearance on the efficiency of a hydraulic ram pump, with a focus on optimizing water discharge efficiency in the Sumberingin Tourism Area, Wringinsongo Village, Tumpang, Malang Regency. The method used in this study is an experiment with variations in valve weight consisting of 10 kg, 11 kg, and 12 kg, as well as valve clearances varying between 16.5 mm, 24.5 mm, and 32.5 mm. The results showed that the combination of a valve weight of 10 kg and a clearance of 16.5 mm produced the highest water discharge efficiency, namely 69.7 liters per minute, with an optimal efficiency of around 33%. In the optimization process, the application of Design of Experiment (DOE) revealed that a valve weight of 11 kg and a clearance of 16.5 mm can produce a maximum discharge efficiency of 63.155 with a desirability value reaching 0.7671. These findings indicate that proper settings on valve weight and clearance can contribute significantly to increasing the efficiency of a hydraulic ram pump. This research provides valuable insights into improving the performance and reliability of hydraulic ram pumps in rural water distribution systems. Understanding the influence of these variables is expected to yield more effective solutions for water resource management, particularly in areas requiring efficient irrigation systems. Furthermore, this research also opens up opportunities for further research on hydraulic ram pump optimization by considering other factors that can influence the efficiency and performance of the overall water distribution system. It is hoped that the results of this research can serve as a reference for the development of more efficient and environmentally friendly hydraulic ram pump technology, as well as supporting the sustainability of water resource management in rural areas.

Rikarda Bara; Wilhelmina Mitan; Yoseph Darius Purnama Rangga

Jurnal Mutiara Ilmu Akuntansi (JUMIA) 2025 Pusat Riset dan Inovasi Nasional

This study aims to examine and analyze the effect of labor costs and feed costs on the income of broiler chicken farming businesses in Sikka Regency. The background of this research is based on the fact that labor costs and feed costs are the largest expense components in broiler chicken farming, thus it is necessary to investigate their contribution to farmers’ income. This research applies a quantitative approach with a causal design to identify cause-and-effect relationships between variables. The population of the study consisted of 78 broiler chicken farming businesses in Sikka Regency, with the purposive sampling technique applied to determine the sample. Data were collected through documentation techniques within the observation period of 2022–2024. Data analysis was conducted using multiple linear regression with the aid of the Statistical Package for the Social Sciences (SPSS) software. The results show that partially, labor costs have a significant effect on business income, indicating that the more efficient the management of labor, the higher the income generated. Feed costs also have a significant effect on business income, as feed is the main factor determining the growth quality of broiler chickens. Simultaneously, labor costs and feed costs significantly influence the income of broiler chicken farming businesses in Sikka Regency. These findings emphasize the importance of cost efficiency in the management of broiler chicken farming businesses to increase income and strengthen the competitiveness of local farmers amid the increasingly competitive poultry industry.

Aditya Pamungkas; Amani Aldiyanti

JURNAL RISET RUMPUN ILMU HEWANI 2025 Pusat riset dan Inovasi Nasional

This study aimed to evaluate the effect of broiler concentrate-based rations combined with corn and rice bran on the performance of native chickens. A total of four dietary treatments were formulated, namely P1 (100% broiler concentrate), P2 (75% broiler concentrate, 10% corn, 15% rice bran), P3 (50% broiler concentrate, 30% corn, 20% rice bran), and P4 (25% broiler concentrate, 55% corn, 20% rice bran). The parameters observed included feed intake, body weight gain, and feed conversion ratio (FCR). Data were analyzed using analysis of variance (ANOVA), and significant differences among treatments were further tested with Duncan’s New Multiple Range Test (DMRT). The results showed that dietary treatments significantly affected the growth performance of native chickens (P<0.05). Chickens fed diets with higher proportions of broiler concentrate (P1 and P2) exhibited better body weight gain and more efficient feed conversion compared to those receiving lower concentrate levels (P3 and P4). In contrast, increasing corn and rice bran levels tended to increase feed intake but did not proportionally improve body weight gain, resulting in poorer FCR. It can be concluded that native chickens perform optimally when fed rations containing at least 75% broiler concentrate, which provides a balance between growth and feed efficiency.

Ahmad Fauzi; Hatta, Muhammad; Fahrudin, Rifqi

Teknik: Jurnal Ilmu Teknik dan Informatika 2025 LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

The development of information technology has encouraged institutions, including hospitals, to adopt digital systems to improve operational efficiency. One important aspect is the employee attendance system, which previously relied on fingerprints. This method has limitations, such as difficulty detecting when fingers are not in ideal condition and causing queues during peak hours. This research aims to design and implement an Android-based attendance system using the Eigenface facial recognition method as a faster, safer, and more accurate alternative. Eigenface works by extracting facial features using Principal Component Analysis (PCA), thus being able to efficiently recognize individual identities. The system was developed with MySQL database integration and tested on employees of Khalishah General Hospital. The implementation results showed that the system can recognize faces with a good level of accuracy and increase the effectiveness of attendance recording. Furthermore, the use of facial-based attendance can minimize the potential for fraud and increase user comfort because it does not require physical contact. Thus, the Eigenface method has proven feasible to be implemented as a modern attendance solution to support employee attendance management in hospital work environments and other institutions.

Ibrahim, Yusuf; O. Momoh, Muyideen; O. Shobowale, Kafayat; Mukhtar Abubakar, Zainab; Yahaya, Basira

Journal of Computing Theories and Applications 2025 Universitas Dian Nuswantoro

Tomato crop yields face significant threats from plant diseases, with existing deep learning solutions often computationally prohibitive for resource-constrained agricultural settings; to address this gap, we propose Efficient Disease Attention Network (EDANet), a novel lightweight architecture combining depthwise separable convolutions with hybrid attention mechanisms for efficient Tomato disease recognition. Our approach integrates channel and spatial attention within hierarchical blocks to prioritize symptomatic regions while utilizing depthwise decomposition to reduce parameters to only 104,043 (multiple times smaller than MobileNet and EfficientNet). Evaluated on ten tomato disease classes from PlantVillage, EDANet achieves 97.32% accuracy and exceptional (~1.00) micro-AUC, with perfect recognition of Mosaic virus (100% F1-score) and robust performance on challenging cases like Early blight (93.2% F1) and Target Spot (93.6% F1). The architecture processes 128×128 RGB images in ~23ms on standard CPUs, enabling real-time field diagnostics without GPU dependencies. This work bridges laboratory AI and practical farm deployment by optimizing the accuracy-efficiency tradeoff, providing farmers with an accessible tool for early disease intervention in resource-limited environments.

Ratna Dewi Zebua; Betzy Victor Telaumbanua; Destriman Laoli; Nistiarni Zebua; Okniel Zebua

JURNAL RISET RUMPUN ILMU HEWANI 2025 Pusat riset dan Inovasi Nasional

This study aims to analyze the growth of tilapia (Oreochromis niloticus) cultivated in a concrete pond system in Dusun IV, Fadoro Lasara Village, Gunungsitoli City. The concrete pond system was chosen for its advantages in land efficiency, ease of management, and ability to maintain stable water quality. The research method employed a quantitative experimental approach over 60 days, with 200 Nile tilapia as the study subjects. The parameters observed included absolute weight and length gain, specific growth rate (SGR), feed conversion ratio (FCR), and survival rate (SR). The results showed that the average weight of the fish increased from 5.12 grams to 98.46 grams, with a length increase of 12.5 cm. The SGR was recorded at 4.29% per day, FCR at 1.38, and SR at 96.5%. These results indicate that the concrete pond system can support optimal tilapia growth. This study recommends the application of concrete ponds as an efficient aquaculture alternative, particularly in areas with limited land and resources. This system has proven to be adaptive to local conditions and contributes to increased productivity and income for aquaculture farmers.

Sugeng Rianto; Sutarmin Sutarmin; Undri Rastuti; Mia Anjani; Tria Putri Yani +2 more

Nusantara: Jurnal Pengabdian kepada Masyarakat 2025 Pusat Riset dan Inovasi Nasional

Salem District is one of the largest coffee commodities in Brebes Regency. This significant potential has yet to provide a meaningful contribution to the income of coffee farmers, especially in Gunung Jaya village, Salem District. The low income of coffee farmers is due to the fact that they still sell their coffee products in the form of cherry. Over time, in 2018, farmers began to develop small-scale and simple coffee processing from green beans to roasted beans and coffee powder, pioneered by the SME "Lulumpang Kopi". They still use simple tools and often have to travel out of town to obtain the desired coffee powder. Lulumpang Kopi can produce 100-150 packages of coffee weighing 100 grams. Seeing this potential, the Community Partnership Empowerment team (PKM) from the University of Civilisation and UNSOED, funded by DIKTISAINTEK, is conducting community service this year 2025 using training methods, workshops, and appropriate technology grants. Thus, technology has been granted in the form of 1 Huller machine with a capacity of 150kg/batch, 1 BBM Grinding machine with a capacity of 10kg/batch, and scales. This assistance aims to enhance farmers' capabilities to achieve greater economic independence and improve their competitiveness in the market. As a result of this activity, partners were able to increase the capacity and quality of coffee farmers' production through the grant of equipment such as huller, BBM grinder, and digital scales, making the processing faster, more efficient, and yielding better coffee compared to traditional methods. In addition, the training participants also demonstrated an increase in knowledge through pre-tests and post-tests, rising from 66.5% to 77.3%, an increase of 13.8% from the 40 participants who attended.

Jarmadi Setiawan; Bayu Kurniawan; Noni Setyorini

Pajak dan Manajemen Keuangan 2025 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Profitability is a key indicator in assessing a company’s financial performance, particularly in the personal care industry listed on the Indonesia Stock Exchange (IDX). This study aims to analyze the effect of Return on Assets (ROA), Return on Equity (ROE), and Debt to Equity Ratio (DER) on profitability as measured by Net Profit Margin (NPM). The research employed a quantitative approach using multiple linear regression analysis based on the financial statements of personal care companies for the 2021–2024 period. The findings reveal that ROA has a positive and significant effect on NPM, indicating that the more efficiently a company manages its assets, the higher the net profit margin achieved. Meanwhile, ROE and DER show no significant effect on NPM, implying that shareholder equity returns and debt utilization in the capital structure have not directly enhanced net profitability. These results suggest that optimal asset management is a crucial factor in improving the financial performance of personal care companies.

Huwaida, Aspiya; Upayarto, Budi

Teknik: Jurnal Ilmu Teknik dan Informatika 2025 LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

The research aims to develop a system for Zhafirah Cosmetics Store to address operational issues such as manual transaction recording, lack of transaction receipts, and time-consuming documentation processes. A desktop-based sales and purchase information system was developed using a descriptive research method, with data collected through observation and interviews, system analysis conducted using the PIECES framework, and system development following the waterfall model. The implementation results show that the system effectively accelerates transaction recording, minimizes input errors, and generates accurate and efficient reports. It also simplifies the management of product, supplier, and transaction data, thereby supporting managerial decision-making. System testing was conducted using Black Box Testing and User Acceptance Testing (UAT), with UAT results showing an average score of 88.67%, categorized as “Very Good,” indicating strong user acceptance. The implication of this research is an improvement in operational effectiveness and a reduction in data loss risk through the digitization of the store’s business processes.

Suryo Mukti Rury, Febrianbaqi; Syafrianita Syafrianita; Nurlaela Kumala, Dewi

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

PT Pos Logistik Indonesia (POSLOG) is a company that provides integrated logistics services across various sectors. One of the main commodities delivered regularly each year is rice from Bulog, which has a significant distribution volume. At present, PT Pos Logistik Indonesia – Branch Bandung still relies on third-party (vendor) transportation services, which leads to suboptimal company revenue and creates dependency on external parties. This study aims to conduct a comparative analysis of operational cost efficiency between the use of company-owned vehicles and rented vehicles. The analytical methods applied include Vehicle Operating Costs (VOC), Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period (PP). The analysis results show that the cost of using vendor services amounts to IDR 710 per kilogram, while the cost of using company-owned vehicles is only IDR 284 per kilogram. Furthermore, the NPV value reached IDR 2,732,364,981, the IRR was 129.94%, and the Payback Period was 1 year and 9 months. Based on these findings, investing in company-owned vehicles is proven to be more efficient, economical, and feasible to improve profitability and ensure business sustainability.

Rahmatika Pertiwi Matondang; Hafiza Adlina; Onan Marakali Siregar

Jurnal Bintang Manajemen (JUBIMA) 2025 Pusat Riset dan Inovasi Nasional

This study aims to analyze the effectiveness of online and offline marketing strategies in increasing used car sales at Yuna Mobil Showroom Rantau Prapat. The research background is based on the rapid development of information technology and digitalization, which encourage businesses to combine conventional and digital marketing strategies to reach a wider range of consumers. This research employed a descriptive qualitative method with data collection techniques including observation, in-depth interviews, documentation, and triangulation. The results indicate that online marketing plays a significant role in building brand awareness, expanding market reach, and providing fast and efficient access to information through social media, marketplaces, and instant messaging applications. However, this strategy has not been fully effective in converting consumer interest into actual purchase decisions, as customers still require direct product experience. Conversely, offline marketing is proven to be more effective at the decision-making stage due to direct interaction, test drives, and higher consumer trust in the actual condition of used cars. Therefore, the effectiveness of marketing will be optimized if online and offline strategies are implemented in an integrated and complementary manner. This study provides practical contributions for automotive business players in designing marketing strategies aligned with local consumer characteristics, as well as academic contributions to the development of marketing management studies in the digital era.

Imam Syafi’i; Samsul Arif; Rasio Hepiyanto

Karya Nyata : Jurnal Pengabdian kepada Masyarakat 2025 Lembaga Pengembangan Kinerja Dosen

This study aims to analyze the implementation of assistance for issuing Business Identification Numbers (NIB) for Micro, Small, and Medium Enterprises (MSMEs) in Sukodadi District, Lamongan Regency. This assistance program is a government effort to support MSMEs in obtaining business legality regulated through the Online Single Submission (OSS) system. The method used in this study is a descriptive qualitative approach with data collection techniques through in-depth interviews, field observations, and document studies related to program implementation. The results show that NIB assistance has a positive impact on MSMEs' understanding and awareness of the importance of business legality, which was previously neglected. However, there are several obstacles in its implementation, including limited digital literacy among MSMEs and limited internet access in some areas, which hinder the NIB registration process through the OSS system. Furthermore, although assistance has been provided by local governments and related agencies, it is necessary to increase the frequency and quality of assistance to make the NIB registration process easier and more efficient for MSMEs. Therefore, a more intensive mentoring policy based on technology empowerment is urgently needed to support the sustainability of business legality among MSMEs in Sukodadi District.

Agustinus Suradi; Muhamad Aris Sunandar; Umna iftikhar

Journal of Information Technology and Computer Science 2025 International Forum of Researchers and Lecturers

The integration of blockchain technology with Multi-Agent Reinforcement Learning (MARL) presents a promising solution for optimizing resource allocation and ensuring security in decentralized network environments, particularly in 5G and 6G network slicing. This research proposes a model that combines the security features of blockchain with the adaptive, decentralized decision-making capabilities of MARL. Blockchain ensures the integrity and transparency of resource allocation by providing a secure, tamper-proof ledger for transaction validation, while MARL allows agents to dynamically allocate resources based on real-time network conditions. The simulation results demonstrate significant improvements in resource allocation efficiency, fairness among users, and resilience to cyberattacks. By combining these two technologies, the proposed model overcomes many of the challenges posed by traditional centralized systems and offers an enhanced, secure, and fair solution for resource distribution in future mobile networks. However, scalability remains a challenge, especially in large-scale networks where transaction processing and consensus overhead can create bottlenecks. Additionally, training complexity in MARL models presents computational challenges, particularly in highly dynamic network environments. The model's performance trade-offs, including the balance between high security and system overhead, are also discussed. Future research should focus on optimizing blockchain consensus mechanisms to improve scalability and enhancing MARL model training techniques to reduce computational costs and improve real-time decision-making. This integration holds significant potential for revolutionizing resource allocation in 5G and 6G networks, enabling more efficient, secure, and fair management of network resources in the increasingly complex and decentralized digital ecosystem

Marianus Oswaldus; Antonius Phillipus K.Gheta; Dimas Realino

Nian Tana Sikka : Jurnal ilmiah Mahasiswa 2025 Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Water is a basic, irreplaceable human need, so its management must be effective, efficient, and sustainable. The Tanarawa Village Government, through the Village-Owned Enterprise (BUMDes), manages the Regional Drinking Water Company (PDAM) to meet the community's clean water needs. However, various obstacles remain, ranging from suboptimal water quality, uneven distribution, and customer complaints. This situation raises questions about the extent to which service quality and complaints influence customer satisfaction at the Tanarawa Village PDAM, Waiblama District, Sikka Regency. This study aims to: (1) describe the service quality of the Tanarawa Village PDAM, (2) identify the types of complaints submitted by customers, and (3) analyze the influence of service quality and complaints on customer satisfaction. The research method used was a descriptive quantitative approach using a survey technique. Data were collected through questionnaires from 30 respondents who were customers of the Tanarawa Village PDAM. Data analysis included validity and reliability tests, multiple linear regression analysis, hypothesis testing, and coefficient of determination. The results of the study, based on descriptive analysis, indicate that service quality, complaints, and satisfaction are categorized as "Good," although there are still shortcomings in response speed, consistency of water distribution, and staff reliability. Customer complaints predominantly concern frequent interruptions in water flow, poor water quality, and slow response times, requiring improvement to Very Good. Statistical analysis of the effect of service quality on customer satisfaction shows a t_(count) > t_table = 3.325 > 1.99, concluding that service quality significantly influences customer satisfaction. Furthermore, statistical analysis of the effect of complaints on customer satisfaction also yielded a t_(count) > t_table = 3.917 > 1.99, concluding that customer complaints have a significant impact on satisfaction levels. Thus, this study confirms that consistent improvements in service quality and prompt and resolute complaint handling are important factors in increasing customer satisfaction. The results are expected to provide strategic input for the Tanarawa Village Water Company (PDAM) in improving its service system and strengthening relationships with the community.

Ida Bagus Gede Baskara; Made Adi Paramartha Putra; Putu Trisna Hady Permana S; I Nyoman Yudi Anggara Wijaya; I Gede Juliana Eka Putra

Jurnal Riset Rumpun Ilmu Teknik 2025 Pusat riset dan Inovasi Nasional

Technological advancements, particularly in microcontrollers and the Internet of Things (IoT), have brought significant changes to various aspects of life. Microcontrollers such as the ESP32, DS18B20 sensor, water pH sensor, and other supporting sensors enable the development of efficient automation systems. This research addresses issues related to the design and development of IoT devices for water quality monitoring, as well as the integration of these devices with web-based systems. The objective is to develop a device capable of monitoring water quality parameters such as pH, temperature, turbidity, dissolved materials, salinity projection, and dissolved oxygen projection, while providing automatic notifications under certain conditions. The development process applies the Agile methodology, which allows for rapid and adaptive iterations. Theoretically, this study contributes to improving understanding of IoT implementation and information systems, while practically, it provides a technological solution to support Koi fish farmers in monitoring and managing pond water quality. The expected outcome is a web-based water quality monitoring and management device for Koi ponds that can deliver real-time information and condition notifications, thereby reducing aquaculture risks and improving productivity.