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Oei Tania Sabella; Izza Ulumuddin Ahmad Asshofi

This project was made considering the importance of the quality of an item and the importance of the role of the part in charge of carrying out the receiving of the hotel ordered goods. This final project aims to explain the role of the receiving section in ensuring that the quality of hotel orders during the pandemic remains good and according to applicable standards. The research method used is qualitative method and literature study and the data collection method used in this project uses the method of observation, interviews and documentation so that the data obtained is more accurate. The results of this study show the importance of the role of the receiving section in ensuring the quality of hotel ordered goods, especially during the COVID- 19 pandemic, this final project underscores the importance of the role of the receiving section in maintaining the quality of goods. Hotel orders during the waiting time until then received by the user who has ordered the item especially during COVID-19 pandemic through various means such as monitoring, health protocol discipline and receiving staff’s efficiency.

Muhammad Rahadyan Widyadhana; Maulidyati Aisyah

Jurnal Mutiara Ilmu Akuntansi (JUMIA) 2023 Pusat Riset dan Inovasi Nasional

In an organization, SIM Asset is a very important part because it is a condition for decision making in the form of information or financial reports needed. As a way of knowing the value of the effectiveness of the information system that takes place at the Regional Asset Management Revenue Agency of X District. Researchers use the DeLone and McLean model with the aim of measuring the effect of system quality, information quality, and service quality on user satisfaction and use and find out the net result of use of the information system. By using Partial Least Square (PLS) there are 8 hypotheses tested. Of the 8 hypotheses that have been tested, six are accepted while two are rejected.

Marini Styawati; Riyan Abdul Aziz; Hadis Turmudi

JURNAL PENELITIAN SISTEM INFORMASI 2023 Institut Teknologi dan Bisnis (ITB) Semarang

This study is titled Ticket Reservation Information System For a Website-Based Tourist Destination  a Case Study of Bale Rantjah Park. The aim of this research is to design and develop a ticket reservation information system to facilitate visitors in booking tickets, enhance ticket management for Bale Rantjah Park, and modernize the conventional ticket reservation system. The research employs a qualitative descriptive approach, utilizing data collection methods such as observation, interviews, and literature review.  The outcome of this study is a web-based ticket reservation information system that enables visitors to easily make online ticket bookings. Users can access information about the tourist destination, make reservations by selecting the amount of tickets and visit dates, and proceed with online payments. Administrators can manage visitor data and transactions, as well as generate revenue reports. In conclusion, this web-based ticket reservation information system offers advantages and convenience for both visitors and the management of Bale Rantjah Park. The implementation of this system is expected to streamline ticket reservations and data management, provide an improved experience for visitors, and support the growth of the tourism business.

Nurliya Apriyana; Lingga Yuliana

Jurnal Pelayanan Hubungan Masyarakat 2023 International Forum of Researchers and Lecturers

The ongoing technological advancements have significantly impacted people across all strata of society. The ease of obtaining information nowadays has become a hallmark of technology. This underscores the importance of utilizing technology appropriately as a platform to publicize the activities of empowerment within their work scope. This webinar aims to emphasize the significance of conducting publicity through social media by the administrators and members of the Family Empowerment and Welfare Movement (PKK), so that the activities and performance of the PKK empowerment team can be known to the general public, especially social media users. This way, the forms of activities can serve as a track record and be accountable to the community. Through social media, the dissemination of activity publications can occur swiftly and accurately, acting as a two-way communication tool to interact with the public. The content conveyed through social media reflects the identity of the social media owner, and social media has the capability to present mass justifications. Lastly, social media serves as a convenient and rapid, effective, and economical tool for communicating messages.

Omenu, Yustina Maria Balok; Yoseph Kelen; Siprianus Septian Manek; Leonard Peter Gelu

JURNAL PENELITIAN SISTEM INFORMASI 2023 Institut Teknologi dan Bisnis (ITB) Semarang

. Suka Maju Farmer Group in Atmen Village, West Insana District, North Central Timor Regency. The products produced are kelor jehe herbs, moringa temulawak and kelor turmeric, in the process the Suka Maju farmer group always uses the manual method. The problems that often arise are bookkeeping procedures, ordering, entering and exiting goods which are still manual and still use paper for storage. The purpose of this study was to design a web (e-commerce) to provide convenience to consumers in obtaining information about products from the Suka Maju Farmer Group and for the Suka Maju Farmer Group to easily promote Moringa herbal products. The waterfall method is a sequential development model that is systematic and sequential when building software. The process follows the flow of analysis, design, code, testing and maintenance. This research produces an e- commerce website that assists farmer groups in promoting Moringa herbal products and buyers can easily make transactions anytime and anywhere. promote their wares. E-commerce sales of Moringa herbal medicine are built on a website to make it easier for farmer groups like advanced in promoting Moringa herbal products and buyers can easily make transactions anytime and anywhere. At the time of implementation of this system testing was carried out at the research site involving 4 users including as an admin who could process e-commerce selling Moringa herbs and as a buyer who made transactions and as an owner who could confirm transactions and could print reports and as a driver who made deliveries according to the address of the buyer.

Rizaldi Ardin Wicaksono

Jurnal Mahasiswa Kreatif 2023 International Forum of Researchers and Lecturers

The Terminal Operation Center (TOC) unit is an integrated monitoring system for airport operations and service activities at the terminal, using the concept of collaboration with other stakeholders. This study discusses the Terminal Operation Center (TOC) Unit in supervising the operational performance and service of check-in area facilities at Domestic Terminal 3 at Soekarno Hatta International Airport, Tangerang. The check-in area is a place that must always be monitored because it is the initial gathering point for flight service users who have the potential for queue accumulation.During the months of August and September 2022, this study was carried out at Tangerang's Soekarno Hatta International Airport. The data collection techniques employed were observation, interviews, literature and documentary studies, and descriptive qualitative research. Data collection, data reduction, data presentation, and findings were all assessed utilizing qualitative data analysis methodologies, and their validity was checked by using three different sources and three different methods.The results of this study indicate that at Soekarno Hatta International Airport, the Terminal Operation Center (TOC) Unit has played a good role in supervising operational and service performance in the Domestic Terminal 3 check-in area. This role is in accordance with applicable regulatory standards and Standard Operation Procedures (SOP).

Riski Ananda; Tita Mulyati; Yayang Furi Furnamasari

Jurnal Bintang Pendidikan Indonesia 2023 Pusat Riset dan Inovasi Nasional

 This study was motivated by the lack of use of digital-based learning media in the learning process, the absence of counseling and guidance on the dangers of drugs in SDN Kalibaru 07 morning, as well as environmental factors around the school, namely Kalibaru Barat village, which is an area prone to drug abuse. To overcome these problems, efforts are needed to develop stop-motion animation video media that aim to produce stop-motion animation videos that are practical and effective. This research uses the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) model. The analysis phase includes an analysis of Learning media development needs and the characteristics of learners. The design phase includes the design of the GBPM and storyboard as a reference in developing stop-motion animation video media. The development phase includes product development and validity tests by experts, namely material experts with an average percentage score of 96.42% in the category "Very Decent", media experts with an average percentage score of 100% in the category "Very Decent", and linguists with an average percentage score of 96.87% in the category "Very Decent". The evaluation phase was conducted by providing a user response questionnaire, namely for teachers with an average score percentage of 95% in the category "Very Good", and learners with an average score percentage of 92.73% in the category "Very Good". The results showed that stop-motion animation videos are very good at instilling anti-drug attitudes in elementary schools.

Lia Amalia Damayanti; Hartono Hartono; Rini Armin

JURNAL RISET MANAJEMEN DAN EKONOMI 2023 Institut Teknologi dan Bisnis (ITB) Semarang

Company competition in marketing is not limited to the functional properties of the product, for example the ease of use of the product, but is related to brands that can offer a special image to their users. Products are described as commodities that are exchanged, whereas brands describe the specifications of its customers. Brand is one of the most important marketing factors. Brand is the identity of the product, the brand provides brief information about the product that consumers want. This study aims to determine the effect of Brand Equity and Price on purchasing decisions for Mie Sedaap products. The variables in this study are brand equity and price as the independent variable and purchase decision as the dependent variable. . This study used a quantitative method with a total sample of 96 respondents using a purposive sampling technique. The data collection method uses an online questionnaire. This study uses multiple linear regression analysis with data processing tools in the form of the IBM SPSS 26 program. The results of this study indicate that brand equity partially influences purchasing decisions (Sig 0.000 <0.05 and Tcount 12,984 > Ttable 1.989) and price partially influences purchasing decisions purchases (Sig 0.000 <0.05 and Tcount 5,899 > Ttable 1.989). Brand equity and price simultaneously influence purchasing decisions for sedaap noodle products (Sig 0.000 <0.05 and Fcount 249,423 > Ftable 3.09).

Ilham Ramadhan; Eny Sri Haryati

Student Research Journal 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

The Airport Operation Terminal and Landside Unit is a unit that provides services to airport users through its division, better known as the Terminal Service Officer (TSO), providing services to airport service users in the terminal and Landside areas. This study aims to explain what are the obstacles and what are the solutions for TSO officers in solving the obstacles. This study uses primary and secondary data. The subjects in this research are Terminal Service Officers. Data collection methods used are observation, interviews and documentation. The location of this research was carried out at PT. Angkasa Pura I Zainuddin Abdul Madjid International Airport Lombok West Nusa Tenggara with a placement in the Terminal Service Officer (TSO). This data analysis uses qualitative data. The results of this research regarding the Terminal Service Officer are the lack of cleaning service officers in maintaining the cleanliness of the facility, the lack of trolleyman officers in supplying the availability of trolleys and the lack of assertiveness of Aviation Security officers in giving warnings to street vendors and passenger escorts. While the solutions for Terminal Service Officer personnel in resolving problems are in accordance with the applicable Standard Operating Procedures. The solutions that are not listed in the Standard Operating Procedures are initiatives from Terminal Service Officer personnel who are none other than to provide maximum service to airport service users.

Dzikraa Febry Fauzie; Komariah Komariah; Yayang Furi Furnamasari

Jurnal Bintang Pendidikan Indonesia 2023 Pusat Riset dan Inovasi Nasional

This research is motivated by the problem of corruption, which is currently still the main cause of obstruction of national development. Anti-corruption education as a preventive form of corruption eradication is attempted to build anti-corruption attitudes and understanding of students. Indications that students are infected with corruption are characterized by lying to get benefits and lack of discipline. Seeing the challenges in order to improve the character of students, the P5 program was formed, namely the profile project of strengthening Pancasila students in the independent curriculum. Thus, this research aims to create an interactive learning media in the form of an E-Book with the title "Berani Anti Korupsi" as a facilitator for students to learn anti-corruption education through P5 activities.  This research uses the ADDIE model which consists of five stages, namely Analysis (Analyze), Design (Design), Development (Development), Implementation (Implementation) and Evaluation (Evaluation). The results of the assessment obtained through experts and users indicate that the Interactive E-Book media "Brave Anti-Corruption" can be applied as a learning media that supports anti-corruption education in Fourth grade in elementary school. 

Rifqi Arya Sandhi; Nora Andira Brabo

Riset Ilmu Manajemen Bisnis dan Akuntansi 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

In the current era of globalization, the development of internet-based social media is increasingrapidly, this is followed by the increasing number of social media users around the world. The development of information and communication technology increases easier and faster interactionbetween customers and advertisers. Information is more quickly obtained through digital media. Technological developments take part in the dissemination of information, especially in advertising through social media. One of the activities that can be facilitated by technological advances is transportation. One of the most popular online transportation companies in Indonesia is Grab. This study will discuss the Influence of Social Media, Brand Awareness and Brand Image on Grab Consumer Loyalty. The subjects in this study were consumers who had used the Grab application. The research method used is quantitative. Data collection was done by using a questionnaire. The research population was 100 respondents. The data analysis used is statistical analysis in the form of SPSS 22 multiple linear regression.  

Arif Rahman; Yuniar Istiyani

Riset Ilmu Manajemen Bisnis dan Akuntansi 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Airlines must always improve passenger services on the ground. One of its services is the determination of time or On Time Performance which is a benchmark for the trust of service users who are the choice to travel. There are obstacles that become obstacles in achieving On Time Performance, namely worsening uaca, inadequate airport facilities, traffic and others. This study aims to determine the performance of Ramp Handling in handling aircraft at Wings Air at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa and for 2.knowing the stipulation of aircraft departure time on Wings Air airline At PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. This research is qualitative with data obtained from observation, interviews, and documentation. The data analysis techniques used are data reduction, data presentation, and conclusions. This research will be conducted in July 2023 at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. The result of this study is the performance of Ramp Handling in handling aircraft is to ensure all tools, needs and employees are ready to be positioned with their respective duties, and monitor the weather for the aircraft in order to land. In addition, the Ramp Handling Unit serves as a liaison between operational activities at the facility and operational activities at the terminal. To provide or ensure all activities on the aircraft and in the terminal run properly. The achievement of On Time Performance has been maximally optimized according to the time given by the company for 20 minutes the aircraft while on the ground, the Ramp unit makes excellent use of this time. The achievement of punctuality has been carried out optimally starting from before the plane landed. All jobs such as, helping cabin crew pick up garbage from the plane, communicating with pilots, and communicating with engineers to ensure the condition of the engine to raise passengers into the plane.

Azrinda Rachmadanty Zahra; Rika Ratna Permata; Tasya Safiranita Ramli

Deposisi: Jurnal Publikasi Ilmu Hukum 2023 International Forum of Researchers and Lecturers

The development of technology today makes humans coexist with technology. Many human activities can be carried out through the internet network. One of them is the presence of the metaverse which is a technology that contains virtual interactions, digital objects, and decentralized humans from various platforms. Metaverse is used by many people as a medium for buying and selling transactions. Metaverse users generally sell their products in the form of NFTs. Various well-known brands have started promoting their products through the metaverse. The emergence of well-known brands in the metaverse is an opportunity for irresponsible parties to infringe brand rights. As was the case in Ryder Ripps v. Yuga Labs. Pollution, imitation, obscuration, and so forth of well-known trademarks are carried out by irresponsible parties. One of them is the doctrine of Trademark Dilution. Trademark dilution is the unauthorized use by other parties that can weaken the quality or characteristics of a trademark. This makes the question of how the protection of trademarks in the virtual space of the metaverse and what legal action can be taken when there is a violation of trademark rights. Not many countries have regulated the protection of digital trademarks specifically against trademark dilution, as well as Indonesia. This research will be conducted using a non-native juridical approach method with legal sources in the form of laws and regulations, international agreements, theories, and legal rules. The focus of this research is how metaverse with the platform in it can protect the trademark with the terms and conditions agreement of account users in the platform. The result of this research is that brands can be protected against infringement of rights to the brand as well as brand dilution by referring to the terms and conditions of account users listed in the platform. In addition, the legal action that can be taken is to file a lawsuit as determined by the platform and the removal of related content.

Galih Ashari Rakhmat; Muhamad Rizal S; Muhamad Fathan A; Muhamad Fazly

Jurnal Pelayanan Hubungan Masyarakat 2023 International Forum of Researchers and Lecturers

REKA KARYA: In this era of globalization, Indonesia is not immune to its influence, which can potentially erode traditional cultural values and replace them with Western culture. To address this concern, the Pengabdian Masyarakat program aims to help Sundanese language teachers by developing a Sundanese script learning app. By doing so, it is hoped that students will become more interested in learning about the Sundanese script. The app will include a program flow design, display design, quiz/game design, and database design. Additionally, it will feature a quiz menu in the form of a game to help users practice their Sundanese script skills. The goal is to create a user-friendly and engaging app that is accessible to everyone who wants to learn the Sundanese script.

Michelle; Yunus Purnama

Student Research Journal 2023 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Airports are required to provide flight comfort and safety with reliable facilities and services, especially for persons with disabilities by providing services that are easy to understand, easy to follow and easy to implement. One of the airports that very well manages its services and facilities, namely I Gusti Ngurah Rai Airport in Bali, this is one of PT Angkasa Pura I's efforts to gain the trust of passengers, especially passengers with disabilities who use air transportation services at I Gusti Ngurah Rai Airport in Bali. . This study aims to determine the performance of the special service unit when serving passengers and how accessible the facilities are for passengers with disabilities. The research was conducted in the international and domestic terminal areas of I Gusti Ngurah Rai Airport in Bali using qualitative research methods. Sources of data in this study using primary and secondary data. Data collection techniques in this study used observation, interviews and documentation. The data analysis technique in this study is the data reduction stage, the data presentation is then followed by the final step, namely drawing conclusions. The results of this study conclude that efforts to improve service provide satisfactory results, this is based on observation and interview activities that have been conducted by researchers during research at I Gusti Ngurah Rai Airport in Bali where special service unit officers serving passengers with disabilities are in accordance with operational standards procedures (SOPs). It's just that the quantity of three officers in one shift is still not enough considering that I Gusti Ngurah Rai Airport service users in Bali are increasing every year and special facilities for passengers with disabilities in all areas of I Gusti Ngurah Rai Airport in Bali are sufficient. This is based on observations made by researchers regarding the disability facilities provided..

Rekha Awdina; Heldi Heldi

SENIMAN: Jurnal Publikasi Desain Komunikasi Visual 2023 International Forum of Researchers and Lecturers

The purpose of this research is to (1) Analyze the interior design factors that affect the comfort of library users in the layout on the second and third floors of the Padang State University Central Library. (2) Analyze the application of interior design layout to the comfort of library users on the second and third floors of the Padang State University Central Library. (3) Analyzing the obstacles in the application of interior design to the comfort of visitors on the second and third floors of the Central Library of Padang State University.This research uses descriptive research with a quantitative approach. The sample in this study were visitors to the Central Library of Padang State University using purposive sampling technique, the number of samples taken by researchers amounted to 20 samples. The types of data used are primary data and secondary data, techniques and data collection tools used questionnaires using a Liker scale to score each question item. The questionnaire was distributed directly to respondents who were met at the Padang State University Central Library.The results of this study are analyzing interior design factors that affect the comfort of the library users have an average score of more than 3.40 which means that the library users already feel comfortable in the Central library of Padang State University. Analyzing the application of interior design layout to the comfort of the library users has an average score of more than 3.50 which means that the library users already feel comfortable in the Central library of Padang State University. While analyzing the obstacles in the application of interior design to the comfort of the visitors with the results of an average score of more than 2.60 which means that they quite agree with the statement that there is still a lack in the application of walls, ceilings, and furnishings (furntutre). So additions and improvements are needed such as walls, ceilings and furniture in the Padang State University Central Library.

M Riski Qisthiano; Doni Pramana

Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia 2023 FKIP, Universitas Palangka Raya

This research analyzes the potential for collaboration with graphic design platform Canva to generate promotional advantages for local businesses in the digital era and their impact on local economic growth. Amidst dynamic changes in consumer behavior and marketing trends, promotion is the key to local business success. Canva offers a solution for creating visually appealing content with minimal design skills, making it relevant for users of all backgrounds. This research deepens the understanding of the effectiveness of promotional campaigns, increased brand visibility, and higher audience engagement through the use of Canva. However, this research also considers the limitations in using this platform, including the risk of uniform content that is less unique. The practical implications of this research are to guide local businesses in designing more effective promotions through the Canva platform, increasing interaction with consumers, and contributing to local economic growth. With a focus on the Canva collaboration, this research provides insight into how this graphic design platform can become a strategic tool in achieving business promotion and development goals in the digital age.

Wiguna, I Komang Arya Ganda; Sanusi, Rikcy; Sudipa, I Gede Iwan; Semadi, Ketut Ngurah; Iswara, Ida Bagus Ary Indra +2 more

Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia 2023 FKIP, Universitas Palangka Raya

Technology's role in tourism can have a positive effect on attracting tourists. In providing solutions to non-optimal media in supporting alternative entertainment and services for tourists, the service activity's goal of integrating augmented reality (AR) in tourism has given rise to the concept of AR gamification, in which game elements are integrated into the tourist experience to create a more enjoyable and interactive experience. Potential users are assisted in comprehending and optimizing their use of AR gamification applications. The implementation of augmented reality games at The Sila's Agrotourism benefited from the active participation of collaborators in all PKM activities. The results demonstrated that the use of augmented reality (AR)-based interactive games in tourist destinations enhances the destination's appeal and encourages visitor participation in associated activities. The implementation of augmented reality technology makes the tourist experience at The Sila's Agrotourism more engaging and enjoyable for guests, which has positive repercussions for boosting tourist attraction and satisfaction.

I Gede Iwan Sudipa; Komang Kurniawan Widiartha; I Komang Arya Ganda Wiguna; Bagus Kusuma Wijaya; Gustiadi Gustiadi +1 more

Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia 2023 FKIP, Universitas Palangka Raya

In the digital era, the role of information technology in facilitating services has presented both challenges and opportunities for businesses seeking to provide exceptional customer service. To remain competitive and maintain customer satisfaction, businesses need to implement technology in the form of service management and customer management information systems. Using technology, community service endeavors aim to establish a service management information system and consumer management. For employees and clients, assistance is provided through technology transfer, socialization, training, and technical support. The outcomes of this assistance indicate advancements in consumer data management and the implementation of more effective technology. The PKM implementation team at INSTIKI discovered that active participation from partners and customers contributed to the success of the program. Partner participation helps identify actual needs and issues in the use of information systems, enabling mentoring programs to be tailored to user requirements and optimize service quality in the digital era.

Sumarah Budi Santoso; Rayhan Gunaningrat; Esti Dwi Rahmawati

Riset Ilmu Manajemen Bisnis dan Akuntansi 2023 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The development of information technology, in terms of the internet is increasing and increasingly making people feel more comfortable to carry out various activities. The transportation business is also not spared from advances in internet technology. Online motorcycle taxis and taxis are a business opportunity that takes advantage of the development of internet technology. Traditional motorcycle taxis and taxis can only be found at the base or contacted by telephone. However, the current access can be accessed using an Android-based application. The emergence of transportation businesses such as Go-jek, Grab, Maxim and Indriver is proof that information technology has also penetrated into public transportation. The type of research used is quantitative research using multiple linear regression analysis techniques. The population in this study were 100 Go-ride service users in Solo Raya. The data collection technique used is questionnaire using the Linkert scale. The conclusions of this study are (1) There is a significant influence between service quality on customer satisfaction, (2) There is no significant influence between brand image on customer satisfaction, (3) There is a significant influence between price perceptions on customer satisfaction, (4) Simultaneously service quality, brand image and price perceptions have an effect on customer satisfaction.