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Selsya Billa Regita; Izzatusholekha Izzatusholekha

Studi Administrasi Publik dan ilmu Komunikasi 2025 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

In this study, one of the problems is the lack of understanding of employees in carrying out their duties, this is due to the lack of training and competency development, periodic evaluations, and lack of supervision from leaders, resulting in ineffectiveness in public services provided to the community. This study aims to determine the effect of work Professionalism On The Quality Of Public Services In Gunungsindur District Office. This study uses the theory of factors that support work professionalism (Kurniawan:2005), namely Apparatus Ability, Experience, Loyalty, Performance, Punctuality. And the theory of public service quality categories (Parasuraman:2011) namely Tangible, Reliability, Responsiveness, Assurance, Empathy. The method used in this study is a quantitative method with an associative research type. Data collection techniques in this study with observation, documentation, and questionnaires. This study uses a sampling technique using purposive sampling with a total of 99 respondents. The data analysis techniques used are validity test, reliability test, normality test, simple linear regression analysis, determination coefficient, correlation coefficient, hypothesis test (t test). The results of this study explain that there is an Influence of Work Professionalism on the Quality of Public Services in Gunungsindur District Office, this is obtained from the results of the hypothesis test which has a t count value of 9,161 which is greater than the t table value of 1.660 and has a significant level of 0.000 less than 0.05.

Mirah Sandika; Elany Tri Yuliyanti; Shila Radasahila

FUNDAMENTUM : Jurnal Pengabdian Multidisiplin 2025 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

EcoCleanzyme Wash is an innovative dishwashing liquid based on ecoenzyme, a liquid derived from the fermentation of organic waste such as fruit peels, vegetable scraps, brown sugar, and water. This product offers an environmentally friendly solution for household needs while addressing the challenges of suboptimal organic waste management. The three- month ecoenzyme fermentation process produces a liquid rich in natural enzymes with antibacterial, antifungal, and insecticidal properties, capable of breaking down harmful organic compounds. EcoCleanzyme Wash provides a safer alternative compared to conventional dishwashing liquids, which often contain harmful chemicals that can pollute water and soil. This product not only effectively cleans utensils but also supports the concept of sustainability by utilizing household organic waste. Additionally, EcoCleanzyme Wash helps reduce environmental pollution, often caused by improperly managed household waste. In Indonesia, organic waste constitutes the largest portion of household waste, which, if left unmanaged, can contaminate water, soil, and air, leading to various health issues such as diarrhea and skin infections caused by pathogenic microorganisms. The use of ecoenzyme in EcoCleanzyme Wash represents a tangible step toward promoting the concepts of reuse and sustainable waste management, aligned with government regulations on waste handling. This product also contributes to reducing negative impacts on ecosystems and raising public awareness about the importance of managing organic waste. This research aims to provide a detailed guide on the production process of ecoenzyme-based dishwashing liquid, covering the utilization of organic raw materials, fermentation steps, and product formulation. It is expected that the findings of this research can serve as a reference for the development of other environmentally friendly products and encourage innovation in household waste management. EcoCleanzyme Wash is a progressive step in creating a product that not only fulfills household needs but also positively impacts the environment.

Dava Ananda; Sulistyowati Sulistyowati; Andar Sri Sumantri

International Journal of Management 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine the analysis of service quality on customer satisfaction at the Tingkir Type A Terminal, Salatiga City. In this research, the objects taken were service users at the Tingkir Terminal. Data sources include primary and secondary data. The sample in this study was 100 service user respondents at Tingkir Terminal. Data collection was carried out using observation methods, literature studies, interviews, documentation and questionnaires. The data analysis technique is a multiple linear regression technique which is first tested through a questionnaire test (validity and reliability) and classical assumption tests (autocorrelation, heteroscedasticity, multicollinearity, normality). The results of the analysis using the statistical tools of the SPSS V.26 program obtained a multiple linear regression equation: Y = 2,637 + 0,170.X1 + 0,203.X2 + 0,180.X3 + 0,179.X4 + 0,171.X5 + μ. The results of the multiple linear regression equation show that the Tangible Variable (X1) has a tcount of 0.170 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. The Reability variable (X2) has a tcount of 0.203 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. The Responsive Variable (X3) has a tcount of 0.180 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. The variable Emphaty (X4) has a tcount of 0.179 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. The Assurance variable (X5) has a tcount of 0.171 and a ttable of 1.66105, so H0 is rejected and Ha is accepted. Based on the results of the study, conclusions can be drawn from multiple linear regression analysis and the distribution of respondents' answers regarding independent variables (Tangible, Reability, Responsive, Emphaty, Assurance) has an influence on the dependent variable (Customer Satisfaction).  

Abdi Gunawan Djafar; Rahmayanti Rahmayanti; Sri Janiansi Gaib; Syafrudin Karim

ARDHI : Jurnal Pengabdian Dalam Negri 2024 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

The Pantai Indah Pohe tourist area in Pohe Village, Gorontalo City, holds significant potential as a premier coastal tourism destination. However, challenges such as a lack of adequate location markers and insufficient visual promotion strategies hinder its development. To address these issues, a community service initiative was carried out by the D4 Architecture and Building Construction (ABG) Program at Gorontalo State University. The initiative aimed to enhance the visual image of the area and foster greater community involvement in promoting local tourism. The project adopted a participatory approach, actively engaging the village government, tourism awareness groups, and residents of various age groups. The activities involved creating and installing a new signage system for the "Pantai Indah Pohe" area, which serves as a crucial element for enhancing the visibility of the tourist spot. In addition, community engagement was facilitated through events such as coloring contests and sack races, aimed at promoting a sense of unity and local pride. The outcomes of this initiative revealed an increase in community awareness regarding the importance of visual promotion for tourism. It also fostered stronger social connections between local residents and academics, contributing to the community’s sense of ownership and pride in their local resources. Furthermore, the initiative provided tangible contributions to the strengthening of the local identity, with community members actively participating in the improvement process. The project aligns with Community-Based Tourism (CBT) principles and placemaking theory, which emphasize the importance of community involvement in shaping tourist destinations. This community service activity serves as an exemplary model of integrating architectural design, education, and sustainable tourism development, showcasing how academic and community collaboration can drive positive changes in local tourism promotion.

Faisal Riza Rahman; Eldes Willy Filatrovi

Proceeding of the International Conference on Economics, Accounting, and Taxation 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This study investigates the role of profit-based tangible assets and sales growth (ProTAPP) in enhancing the relationship between market ratios and financing decisions in property and real estate companies across Southeast Asia from 2019-2023. Using agency theory, pecking order theory, and trade-off theory, the research examines how EPS, TATO, and CR influence DER, with ProTAPP serving as a mediating variable. The analysis, based on panel data from ASEAN countries including Indonesia, Malaysia, Thailand, and Singapore, aims to provide practical insights for investors, corporate managers, and policymakers in optimizing financing strategies within the property and real estate sector. The study emphasizes the significance of tangible assets and sales growth dynamics in financial decision-making for achieving an optimal capital structure. Findings reveal that ProTAPP significantly mediates the relationship between EPS, TATO, CR, and DER in Southeast Asian property and real estate firms. The impact of these independent variables on DER through ProTAPP varies by country, reflecting specific market dynamics and company strategies. These results offer valuable guidance for developing more effective financing strategies in the sector.

Latjuba Sofyana; Yessi Yunitasari; Moch Yusuf Asyhari; Yoga Prisma Yuda

Jurnal Pelayanan Hubungan Masyarakat 2024 International Forum of Researchers and Lecturers

The utilization of technology to support parenting is a strategic approach to address the challenges of the digital era. This community service program aims to educate and train parents on the use of the Family Link application as a tool to limit children's gadget use. The implementation methods include socialization sessions, application demonstrations, and hands-on assistance for participants. The results indicate an increase in parents' understanding of the importance of managing screen time and controlling access to age-appropriate digital content. Furthermore, participants were able to independently apply Family Link features such as daily time limits, app restrictions, and activity monitoring. This program provides tangible contributions in promoting technology-based parenting that fosters healthy and balanced child development. However, sustaining the benefits requires active parental involvement and strengthened digital literacy within the family environment.

Eka Putri Julianti Wibowo; Nera Marinda Machdar

Jurnal Mutiara Ilmu Akuntansi (JUMIA) 2024 Pusat Riset dan Inovasi Nasional

This study is intended to find out and provide tangible evidence of the influence of Capital Intensity and Debt Level on Tax Aggressiveness in Property and Real Estate companies listed on the Indonesia Stock Exchange. This observation uses Tax Aggressiveness as the dependent variable and Capital Intensity and Debt Level as independent variables. This study uses a quantitative descriptive approach. The sample in this observation uses a purposive sampling method using financial report data for 5 years, and journals that have been researched by the researchers. The type of data for this research is secondary data obtained from the analysis of financial report data, international journals, national journals, astikels, and books. This hypothesis was tested using descriptive statistical analysis, classical assumption tests, multiple regression tests and hypothesis tests, namely the r analysis test and the t test. The results of this study show that Capital Intensity and Debt Level have a significant positive impact on Tax Aggressiveness.

Erlina Nur Azizah; Nida Handayani

WISSEN : Jurnal Ilmu Sosial dan Humaniora 2024 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

The reading interest index in Indonesia according to the UNESCO survey is still relatively low, so support from various parties is needed, one of which is quality library facilities and infrastructure. Therefore, it is necessary to analyze the quality of library services. This study aims to assess the quality of regional library services in Depok City using a qualitative descriptive approach. The focus of this study refers to the five dimensions of Prasuraman's theory, namely Responsiveness, Assurance, Tangible, Empathy, and Reliability.Data collection was carried out through observation, interviews, and documentation. The results of the study showed that the library succeeded in providing accurate, timely, and consistent services in accordance with strict SOPs and routine evaluations, reflecting a high level of reliability. In terms of responsiveness, the library is responsive to visitor needs through mobile library services, digital services, and efficient complaint management. Service quality is guaranteed through regular training for staff and friendly attitudes of officers, creating a comfortable and trusted environment. Empathy is shown through an approach that is tailored to visitor needs, providing personal attention that makes visitors feel appreciated. Despite limitations in facilities, the library strives to provide adequate services, including facilities for people with disabilities, especially the blind and deaf.

Nahdiah Asrani; Randi Khairul Jamil; Reylanda Aran Apriza; Muhammad Aldiansyah; Muhammad Ricky Zakaria +5 more

Jurnal Nusantara Berbakti 2024 Universitas Kristen Indonesia Toraja

Community service is one of the implementations of the Tri Dharma of Higher Education aimed at providing tangible solutions to social problems. This program was conducted in RT 34, Karang Joang Subdistrict, Balikpapan, focusing on two main issues: the lack of transparency and security in tenant reporting and the limited access to education for children. The solutions implemented include developing a website-based information system to digitally manage tenant data and interactive educational programs in English and Mathematics. The results show that the website successfully enhanced transparency and security by reducing the potential for fraud cases. Furthermore, the educational programs improved children’s literacy and academic skills, particularly in Mathematics and English. Pre- and post-program analyses revealed significant improvements in the community's digital literacy. Thus, this community service program positively contributes to supporting the achievement of Sustainable Development Goals (SDGs), particularly in quality education and strong institutions. It is expected that this program can be replicated and further developed for broader communities. , , ,, 

Muhammad Thoriq Alfakhri; Rouli Doharma

Populer: Jurnal Penelitian Mahasiswa 2024 Universitas Maritim AMNI Semarang

This study aims to analyze the quality of service in the Culinary Arts Practical Laboratory at SMK Ibu Pertiwi 1 using the Service Quality (Servqual) method. Service quality is an important element in supporting the success of the education process, especially in the Culinary Arts expertise program that requires laboratory facilities as a means of practical learning. The Servqual method is used to evaluate five main dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy.This study was conducted by collecting data through questionnaires distributed to students as users of laboratory services. Data analysis used a comparison between students' expectations of ideal service quality and their perceptions of the services received. The results of the study showed a gap in several dimensions of service quality, especially in the tangibles dimension which includes the completeness and condition of laboratory facilities. In addition, the responsiveness and reliability dimensions are also of concern because students feel that the response to complaints and service consistency are not optimal.From the results of the study, it can be concluded that the quality of laboratory services needs to be improved to meet student expectations. Recommendations for improvement include improving physical facilities, training for laboratory staff to improve responsiveness and reliability, and strengthening security assurance in the practical learning process. This study contributes to school management in creating a more effective and quality learning environment.

M. Ali Imron; M. Fadhil Akbar; Nurul Fitria; Agus Rifki Ridwan

Tabsyir: Jurnal Dakwah dan Sosial Humaniora 2024 STAI YPIQ BAUBAU, SULAWESI TENGGARA

This research aims to compare the role of Nahdlatul Ulama (NU) and Muhammadiyah in politics in Indonesia. This study belongs to library study research type of research conducted to write, clarify, and collect data from many reported data sources, both unwritten and written. The data were collected through the so-called literature study. Citing and analyzing data with this documentation technique aims to search, collect, and process data from written documents such as books, journals, and other written sources. The results revealed that NU and Muhammadiyah have depicted their respective roles in politics in Indonesia since their inception. The differences could be seen from several comparisons, such as ideology, background, reasons for formation, and orientation. Moreover, NU and Muhammadiyah have provided a tangible impact on Indonesian society. Subsequently, the differences in ideology have had a different impact in politics.

Faisal Riza Rahman; Eldes Willy Filatrovi

Proceeding of the International Conference on Economics, Accounting, and Taxation 2024 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This study investigates the role of profit-based tangible assets and sales growth (ProTAPP) in enhancing the relationship between market ratios and financing decisions in property and real estate companies across Southeast Asia from 2019-2023. Using agency theory, pecking order theory, and trade-off theory, the research examines how EPS, TATO, and CR influence DER, with ProTAPP serving as a mediating variable. The analysis, based on panel data from ASEAN countries including Indonesia, Malaysia, Thailand, and Singapore, aims to provide practical insights for investors, corporate managers, and policymakers in optimizing financing strategies within the property and real estate sector. The study emphasizes the significance of tangible assets and sales growth dynamics in financial decision-making for achieving an optimal capital structure. Findings reveal that ProTAPP significantly mediates the relationship between EPS, TATO, CR, and DER in Southeast Asian property and real estate firms. The impact of these independent variables on DER through ProTAPP varies by country, reflecting specific market dynamics and company strategies. These results offer valuable guidance for developing more effective financing strategies in the sector.      

Wisnu Batara Nursulistyo Adhy; Farikha Rachmawati

Filosofi : Publikasi Ilmu Komunikasi, Desain, Seni Budaya 2024 Asosiasi Seni Desain dan Komunikasi Visual Indonesia

This study aims to analyze the representation of the Palestinian genocide through photographic works uploaded by @Motaz_Azaiza on Instagram. Using a qualitative method with Charles Sanders Peirce's semiotics approach, this research focuses on analyzing visual elements such as gestures, scenes, colors, and social contexts in eight selected photos. The findings reveal that Motaz Azaiza's photographs effectively represent the impacts of the Palestinian genocide, both physically and emotionally, through visual symbolism such as ruined buildings, victims' expressions, and social narratives. As a medium of visual communication, these works not only document events but also serve as advocacy tools to raise global awareness, foster empathy, and encourage tangible actions toward humanitarian issues. By utilizing Instagram, these photos reach a broader audience, demonstrating how photojournalism can act as an effective medium in strengthening global solidarity for humanitarian tragedies. This study provides insight into the crucial role of conflict visualization in creating narratives relevant to the social media era.

Nanda Fauzy Siddiq; Rouli Doharma

Repeater : Publikasi Teknik Informatika dan Jaringan 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The rapid development of science and technology has driven increasingly intense global competition, demanding educational institutions to play an active role in developing human resources (HR). Higher education serves as a platform to enhance students' competitiveness, not only through academic education but also through student organizations such as the Student Executive Board (BEM). This organization provides opportunities for students to develop social skills, leadership, and other soft skills that are highly essential in the professional world. STMIK Widuri, as one of the higher education institutions in Indonesia, integrates academic education with students' personal development through organizations like BEM. This study aims to evaluate the level of satisfaction among the academic community regarding activities organized by the BEM of STMIK Widuri during the 2023–2025 period using the Service Quality (SERVQUAL) approach. This method measures service quality based on five key dimensions: reliability, responsiveness, assurance, empathy, and tangible aspects. Data were collected through interviews, observations, questionnaires, and literature reviews, with a total of 51 respondents comprising students, lecturers, and staff. The results of the study indicate that all data are valid and reliable based on the Cronbach Alpha test, with values exceeding 0.6. Analysis using SPSS software shows a gap between respondents' perceptions and expectations of the services provided by BEM. These findings are expected to provide insights for the BEM of STMIK Widuri to improve service quality and design programs that better align with the needs of the academic community. Thus, BEM's role as a facilitator of student potential development can be further optimized, supporting the achievement of STMIK Widuri's vision as a globally competitive educational institution.

Susilawati Panjaitan; Iwan Setiawan Tarigan

Jurnal Pendidikan Agama dan Teologi 2024 International Forum of Researchers and Lecturers

Thei purposei ofi thisi articlei isi toi explorei thei meaningi andi theologyi ofi wisdomi ini thei booki ofi 2i Chronicles.i Thei methodi usedi ini writingi thisi articlei isi ai deductive,i qualitativei researchi approach,i withi datai collectioni conductedi throughi Libraryi Researchi methods,i includingi journals.i Thei theologyi ofi wisdomi ini 2i Chroniclesi highlightsi wisdomi (חָכְמָה/khokmah)i asi ai centrali themei thati integratesi intellectual,i practical,i andi spirituali dimensions.i Wisdomi isi noti limitedi toi theoreticali intelligencei buti alsoi encompassesi tangiblei abilitiesi toi overcomei challenges,i lead,i andi build.i Ini thei contexti ofi thisi book,i wisdomi isi regardedi asi ai divinei gifti rootedi ini thei feari ofi thei Lord,i asi illustratedi ini thei storyi ofi Solomoni (2i Chr.i 1:7-12).i Solomoni prayedi fori wisdomi toi leadi Israel,i emphasizingi wisdomi asi ai gifti thati enablesi fairi andi prudenti decision-making.i Wisdomi ini thisi booki isi dividedi intoi twoi types:i speculative,i whichi includesi reflectioni oni humani existence,i andi didactic,i whichi isi practicali andi instructional,i suchi asi proverbsi thati guidei dailyi life.i Wisdomi isi characterizedi byi universal,i practical,i ethical,i andi religiousi traits,i reflectingi itsi connectioni toi morali valuesi andi ai relationshipi withi God.i Ini 2i Chronicles,i wisdomi isi manifestedi ini aspectsi ofi leadershipi (2i Chr.i 1:10),i thei constructioni ofi thei Templei (2i Chr.i 2:12),i andi thei regulationi ofi worshipi (2i Chr.i 7:14).i Thisi wisdomi underscoresi thei importancei ofi obediencei toi Godi asi thei sourcei ofi wisdom,i guidingi decisionsi andi buildingi thei livesi ofi thei peoplei ini righteousness.  

Ajeng Marshella Sumantri; Roy Daniel Nainggolan; Ronald Erwansyah

Jurnal Inovasi Riset Ilmu Kesehatan 2024 Pusat Riset dan Inovasi Nasional

Satisfaction is very important in assessing service quality, especially in health services. Physiotherapy services are one of the medical rehabilitation services in hospitals aimed at individuals to restore movement and body functions are required to provide the best service. Dr. Hafiz Hospital (RSDH) Cianjur is the first private hospital in Cianjur, which strives to improve the quality of services in all types of services including physiotherapy services. However, the data on quality indicators of the Physiotherapy Unit showed a decrease in visits. The complaint data that is often received is about administration, service procedures, communication and attitude of officers and others. This study aims to find out the picture of patient satisfaction with physiotherapy services at Dr. Hafiz Cianjur Hospital . This type of research is quantitative with a descriptive method, the population in this study is 87 physiotherapy patients obtained using purposive sampling techniques. Data was obtained using a questionnaire, then the data was processed and univariate analysis. The results showed that satisfaction based on physical evidence (tangible) included high (41.4%), reliability had high satisfaction (41.4%), accuracy (resvonsiveness) had high satisfaction (43.7%), assurance had moderate satisfaction (44.8%), and care (empathy) have moderate satisfaction (47.1%). The hospital is advised to evaluate the quality of service to meet patient satisfaction, so that it can determine the next steps to be taken in measuring wisdom in the future.

Layung Siti Nurazizah

Jurnal Hukum, Pendidikan dan Sosial Humaniora 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Mass media serves as a vital communication medium that delivers crucial information to the public. In the digital era, technological advancements have facilitated easier access to news for audiences. This study aims to analyze the framing of the 2024 National Teacher’s Day coverage on the online media platforms sokoguru.id and mediaindonesia.com. Using a qualitative approach guided by Zhongdang Pan and Gerald M. Kosicki’s framing analysis model, this research uncovers how each outlet portrays the theme “Great Teachers, Strong Indonesia.” The findings reveal differing approaches: sokoguru.id focuses on tangible issues like teacher welfare and technological training, while mediaindonesia.com emphasizes symbolic tributes to teachers through celebratory narratives. Both platforms employed the inverted pyramid style in organizing their news and adhered to the 5W+1H elements. However, differences emerged in their thematic and rhetorical structures. This study highlights how media framing influences public perception of educational issues and underscores the importance of teacher welfare in building a high-quality education system.

Fitra Hadi Khaz; Ernita Puspa Dewi; Rudi Hartasetiadi; Rahmihayati Rahmihayati

International Journal of Humanities and Social Sciences Reviews 2024 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Public service is a key aspect of government performance that directly affects community satisfaction. This study examines the quality of public service at the Bumi Ayu Subdistrict Office in Dumai Selatan, Dumai City, using five dimensions: reliability, responsiveness, empathy, tangibles, and assurance. Data were collected through observation, interviews with two informants (one official and one service user), and document review. The findings indicate that public services are generally effective. Staff demonstrate adequate reliability and responsiveness, show empathy in serving the community, provide sufficient facilities to support service activities, and foster public trust through professional conduct. Supporting factors include well-organized service procedures, adequate infrastructure, and attentive staff, while limitations involve dependency on the subdistrict head for document approval, limited staff during peak hours, and some facility constraints. The study highlights the need to improve service timeliness, increase staff availability, and improve facilities to optimize public service delivery. Enhancing training programs for staff and implementing technology solutions for document processing could contribute to further improving service quality. Future research could focus on expanding the scope of public service assessments to include citizen satisfaction and feedback, providing insights into the areas requiring attention for continuous improvement.

Dede Mirza; Rudi Hartasetiadi; Ernita Puspa Dewi; Ajeng Putri Wiharni

International Journal of Humanities and Social Sciences Reviews 2024 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Public service delivery in taxation is a vital function of government in fulfilling citizens' administrative rights, particularly through the issuance of the Taxpayer Identification Number (NPWP). The quality of this service directly influences taxpayer satisfaction, understanding, and trust in tax institutions. This study aims to analyze the quality of public service in NPWP issuance at the Primary Tax Office (KPP Pratama) of Dumai City and to identify supporting and inhibiting factors affecting service implementation. This research employed a descriptive qualitative approach. Data were collected through observations, in-depth interviews with tax officers and taxpayers, and documentation studies. Data analysis was conducted using an interactive model consisting of data reduction, data presentation, and conclusion drawing. The assessment of service quality was based on the SERVQUAL framework developed by Zeithaml and Parasuraman, encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The results show that NPWP issuance services at KPP Pratama Dumai City are generally well implemented. Adequate facilities, adherence to standard operating procedures, responsive officers, data security assurance, and courteous service attitudes support service quality. However, challenges remain, particularly related to limited waiting room capacity during peak periods, varying levels of taxpayer understanding, and the need for clearer procedural information. Continuous improvement in communication, service management, and capacity planning is required to enhance public service quality.

Faik Bajsair; Karno Ganjar Prasetyo

FUNDAMENTUM : Jurnal Pengabdian Multidisiplin 2024 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

The Indonesian Digital Business Polytechnic has made a significant contribution to SMA Bina Pendidikan 2 through the implementation of PPDB website training and digital marketing. This community service activity is a tangible form of the university's commitment to answering the challenges of the digital era. The issue and focus of this community service is that SMA Bina Pendidikan 2 has a shrinking number of students every year, this is due to the lack of massive new student registration information and the absence of technology to support PPDB SMA Bina Pendidikan 2. The implementation of PPDB Website Development & Digital Marketing Training at SMA Bina Pendidikan 2 Bogor, it is proven that teachers and staff have shown an increase in understanding related to the concept of website creation and digital marketing, which includes aspects of the target market, copywriting to procedures for creating a website. Teachers and staff learn that marketing schools is not only conventional strategies in this era, but also requires us to enter the world of technology and digital to reach a wider market, as well as increase publishers about schools. This increase in understanding is reflected in the results of the pre-test evaluation and material presentation which shows an increase in knowledge in understanding the concept of website creation and digital marketing.