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This research is motivated by one of the substitute hotels of the Pangeran Group, namely the Pangeran City Padang Hotel, which is still considered good among 3 star hotels. The aim of this research is to analyze the extent to which customer experience influences customer loyalty at the Pangeran City Padang Hotel.  This research uses an Associative Causal type with a cause and effect approach or relationship because it uses quantitative methods. Data was obtained from distributing surveys to research respondents. The Customer experience variable obtained an average result of 66.33 with a range of 63 - 75 categorized as very good, the Customer loyalty variable obtained an average result of 38.16 with a range of 37.8 - 45 categorized as very good. with a sample mean value of 0.581, the t-statistic value of 4.213 is greater than 1.96 and the p value of 0.000 is less than 0.05, so it can be said that the Customer experience variable has a significant positive effect on the Customer loyalty variable. So the hypothesis accepted in this research is Ha while the hypothesis Ho is rejected, it can be concluded that where there is an increase in good customers it will increase customer loyalty to return to the Pangeran City Padang Hotel.

Determination of hotel rates is a very important decision. so the hotel needs the right accounting system, especially in calculating costs so that it can determine the appropriate tariff. Activity Based Costing method is one of the accurate methods in determining hotel room rates. The purpose of this study is to apply the Activity Based Costing method in determining hotel room rates and then compare it with the determination of hotel room rates through the cost of goods issued by the hotel. This research uses quantitative descriptive method.  The results showed that the room rates determined through Activity Based Costing resulted in room rates that overstate compared to the rates set by the hotel. Activity Based Costing is not suitable if applied to Mona Plaza Hotel.

This research aims to determine the role of online travel agents (OTA) in increasing room sales at the Swiss-Belinn Karawang Hotel. In an increasingly competitive hotel industry, collaboration with OTA platforms has become an important strategy to expand market reach and increase occupancy rates. This study uses a qualitative analysis method by collecting interviews and surveys from hotel management and guests. The research results show that collaboration with OTAs significantly increases the visibility of hotels in the global market, reduces marketing costs, and increases occupancy rates through increasing the number of bookings. In addition, an efficient inventory management system and positive reviews from guests on the OTA platform contribute to the optimization of the hotel's revenue and reputation. Thus, OTA plays an important role in the marketing and sales strategy of Hotel Swiss-Belinn Karawang, which directly impacts increasing room sales and overall hotel business growth. This research suggests that hotels should continue to strengthen partnerships with OTAs and optimize the use of data and technology provided by these platforms to achieve better results in the future.

In the execution of regional autonomy, local taxes and levies stand as crucial sources of local revenue aimed at financing various endeavors of local governance. The South Kalimantan Provincial Government has regional financial challenges in the future, in increasing the independence and optimization of its local taxes in order to increase PAD. The aim of this research was to investigate the impact of entertainment tax, restaurant tax, and hotel tax on regional original income. This study employed quantitative methods, utilizing secondary data extracted from the South Kalimantan regional government financial report (LKPD) spanning from 2019 to 2021.The sampling technique used is a saturated sample. the regression test results prove that restaurant and entertainment taxes have no effect on (PAD) while hotel taxes have a positive effect on (PAD). The limitation of this study is that the independent variables used are limited to three types of local tax variables, namely restaurant, entertainment and hotel taxes, without making demographic factors, area and income level as intervening or moderating variables. Local taxes will be able to have a positive influence if supported by adequate demographic and geographic factors. 

In the era of globalization, intense competition drives companies to expand their markets, particularly in Indonesia's rapidly growing tourism sector. Batam, as a Free Trade Zone and a potential tourist destination, has experienced a significant increase in international tourists, fostering the growth of the hospitality industry. PT. Trikarya Era Sukses Medan established the Ibis Style Hotel Batam, offering facilities comparable to four-star hotels to attract consumers amid tight competition. This study analyzes the influence of service quality, business facilities, and consumer satisfaction on customer loyalty at the hotel. The population in this study consists of all guests staying at Ibis Style Hotel Batam, totaling 3,689 individuals. Accidental sampling is the technique used for sample collection, and the sample size is 110 individuals. The data collection method employs questionnaires. The study results indicate that: (1) Service quality significantly affects customer loyalty, (2) Business facilities significantly affect customer loyalty, (3) Consumer satisfaction significantly affects customer loyalty, (4) Service quality, business facilities, and consumer satisfaction collectively and significantly affect customer loyalty.

Economic development is a multidimensional change process that covers various aspects and affects the quality of life and human welfare. Economic development can be approached regionally through mapping regions and growth centers (growth pools) with the aim of achieving efficient production, distribution and consumption of goods and services. Sectorally, the tourism sector is a sector that absorbs labor, captures community economic efforts, attracts tourists and brings in foreign exchange. Therefore, encouraging tourism development can create wider employment opportunities and accelerate economic growth and employment. The aim of this research is to determine the influence of the number of tourists and investment in hotels and restaurants in the tourism industry sector of the city of Surabaya. The research used quantitative descriptive with secondary data for 2014-2023 obtained from the Department of Culture, Youth and Sports and Tourism of the City of Surabaya and data from BPS. The data collected is by tabulation, analysis and also document study. The results of research using the growth rate test and also the elasticity test show that the growth in the number of tourists (X1) has no effect on labor absorption (Y). investment growth (X2) influences labor absorption (Y). 

The city of Surabaya, as one of the cities in East Java Province, is active in the tourism sector. However, for many of them there are still income disparities in this metropolitan city. In tourism, there are several indicators that need to be paid attention to, namely the number of tourist visits, the number of hotels and the GRDP of the tourism sector. These three are appropriate benchmarks in approaching the growth of the tourism industry. Not only that, the human development index is also an important point for measuring the level of human welfare so that large disparities do not occur. This research aims to determine the influence of the growth of the tourism industry and the human development index on income inequality in the city of Surabaya. The type of research used is descriptive quantitative using secondary data obtained from the Department of Culture, Youth and Sports and Tourism of the City of Surabaya and the Central Statistics Agency of the City of Surabaya. The data obtained from 2014 - 2023 was processed using a time series method and then tabulated and analyzed using SPSS version 25. The results obtained from the F test for the two independent variables had a significant effect on income inequality. In the t test, partially the tourism industry growth variable has a positive and significant effect on income inequality, then the human development index variable has a negative and significant effect on income inequality in the city of Surabaya.

PT. Garuda Utama Persada is a company that provides security and loss prevention services to clients in related fields, mining, offices, housing, airports, power plants, factories, hotels, restaurants, banks, hospitals, shopping centers, warehouses and high-rise buildings. The aim of this research is to analyze the influence of training and development programs on employee performance at PT. Garuda Utama Persada. The research was conducted for 3 months (April – June 2024). The data collection method was through interviews and questionnaires which were distributed to 105 respondents. The analysis method is quantitative statistics. Data analysis includes instrument quality tests consisting of validity and reliability tests, classical assumption tests, t tests and F tests. The results of this research show that the training program partially has a positive and significant effect on employee performance (t count 3.114 > t table 1.98350 and sig value 0.002 < 0.05). Partial development has a positive and significant effect on the performance of PT employees. Garuda Utama Persada (t count 3.992 > t table 1.98350 and 0.000 < 0.05). The implication of the results of this research is that providing good training and development programs will improve employee performance.

Health tourism is an activity journey tour To get service Health. Yogyakarta is Wrong One province owns potency in the development of health tourism. this _ seen Yogyakarta recorded owner House Sick type A has 11 5 star hotels that provide spa and fitness. However moment this is health tourism yet Lots realized And Not yet developed in Yogyakarta. The objective of the study This is To know the components development of health tourism and know the strategy development of health tourism. Medical Tourism as part of Strategy Marketing House Sick in Tourism Area. An article in reviews, This is that explained Medical Tourism and strategy marketing hospital in Indonesia. House Sick as a business private use various strategy to attract more Lots patient or customers, like creating room therapy in a hybrid hotel (home-designed pain _ For comfort patient international ). House Sick also compose strategy marketing For direct patient And customer as well as identify three strategies the is with connect to patient potential through a visit to the country origin , employ intermediary journey medical And compiling 'medical check-up' packages for healthy people

Emerging global competition in the industry of health is possible for patients from the country more proceed On do journey to a country to develop by getting maintenance quality medical _ tall And with affordable prices. _  Medical Tourism as part of Strategy Marketing House Sick in the Tourism Area. Writing This explains Medical Tourism and strategy marketing hospital in Indonesia. Study  This aim is to analyze the readiness of House Sick, government, and travel agency tours in service tour medical. House Sick as a business private use various strategy For interesting more Lots patient or customers, like creating room therapy in a hybrid hotel (home-designed pain _ For comfort patient international ). House Sick Also compile strategy marketing For direct patient And customer as well as identify three strategies the is with connect to patient potential through a visit to the country origin, employ intermediary journey medical And compile 'medical check-up' package for person healthy.

Hospitals as a health facility have become an important part of public health. Facing globalization, hospitals must carry out marketing activities which can be influenced by several factors, including: IT and communications have brought us into a free market era where location and distance are no longer a problem and it is increasingly easy for the public to access information to determine which hospital a patient will seek treatment at. This causes competition between hospitals to become increasingly fierce. To understand the challenges of domestic health services is to improve the quality of services holistically in all aspects of health, including factors assessed by patients such as respect, comfort, order, responsibility and professionalism so that they can match health services abroad. Medical Tourism as part of the Hospital Marketing Strategy in the Tourism Area. The article in this review explains medical tourism and hospital marketing strategies in Indonesia. Hospitals as private businesses use various strategies to attract more patients or customers, such as creating therapy rooms in hybrid hotels (hospitals designed for the comfort of international patients)  

Computer networks and the Internet are currently developing very rapidly, especially the role of the internet as a source of information, demanding excellent connection quality. Hotel Puri Indah Mataram, for example, has used two internet service providers (ISP) to handle the surge in demand from customers/guests. When there is an increase in requests, network devices become burdened because they have to process more requests. One solution is to implement load balancing, namely distributing the traffic load to network devices so that it is not centralized on just one ISP. This aims to ensure traffic runs optimally, increase throughput, speed up response time, and prevent overload on one connection line. This technique will optimize network performance by utilizing a two-path connection distribution method known as the NTH method. In addition, a failover technique will be implemented, where if one gateway connection is lost, another gateway will automatically take over all network traffic. This aims to ensure continuous service availability. Finally, there will be bandwidth management for all clients, so that bandwidth distribution becomes more even and efficient.

The aim of this research is to determine the effect of occupational safety and health on employee work productivity at the Selyca Mulia Hotel Samarinda. The population in this study as well as the sample were employees at the Selyca Mulia Hotel Samarinda, totaling 61 people. This research is quantitative research with descriptive analysis. The data collection method is using questionnaires, interviews, observation and documentation. Data analysis uses multiple linear regression techniques using SPSS version 23. The results of the research show that Occupational Safety (X1) and Occupational Health (X2) together (simultaneously) influence employee work productivity (Y). Work Safety (X1) partially has a positive and significant effect on employee work productivity (Y) at the Selyca Mulia Hotel Samarinda. Occupational health (X2) partially has a positive and significant effect on employee work productivity (Y) at the Selyca Mulia Hotel Samarinda. The results of the regression test show that the correlation coefficient value for the work safety variable is 0.231 or 23.1%, which is positive, meaning that work safety is in the same direction or directly proportional to work productivity and the partial test results show that the t-count value for the work safety variable is t table value with an error level of α ( 0.05) of 5.853 > 2.002 or tcount > ttable. The results of the regression test show that the correlation coefficient value for the occupational health variable is 0.148 or 14.8%, which is positive, meaning that occupational health is in the same direction or directly proportional to work productivity and the results of the partial test show that the t value of the occupational health variable is equal to ttable value with an error level of α ( 0.05) of 3.363 > 2.002 or tcount > ttable.  

The purpose of this study is to analyze the financial performance of Dalton hotel using  liquidity ratio and activity ratio. Qualitative data analysis method is used in this study. The finding shows that in the financial statements at the Dalton hotel in the period of 2018-2020, there are fluctuations in the level of liquidity that has been achieved, which in the aspect of liquidity ratio using current ratio calculations, it that can be declared liquid/healthy. Meanwhile, if measured by the aspect of quick ratio, it is also declared liquid/healthy. In terms of cash ratio  in 2018 it is declared not liquid/unhealthy, while in 2019 and in 2020 it was declared  liquid/healthy. Of these theree aspects, it can be seen that the liquidity rate of Dalton hotel in 2018-2020 is quite good. In the activity ratio of the 2018-2020 period, obtained results where that asset TurnOver can be declared unhealthy/bad. However, in the inventory turnover ratio and receivable turnover ratio, it can be declared halthy/good.

This study employed a quantitative approach to examine the empirical relationship between supervisor support, occupational stress, work-family conflict, and nurse turnover intention. A survey was conducted among 240 nurses working in a private hospital in Tangerang from March to April 2023. The data was collected using questionnaires that had been validated and reliable, and convenience sampling was used to select the sample. The collected data was analyzed using multiple linear regression. This study employed SPSS version 26 to assess the hypothesis. The result showed that supervisor support has a negative impact on nurse turnover intention. Occupational stress also found to perform a positive effect on turn over intention. In addition, work-family conflict also displays a negative influence on the nurse’ turnover intention. This study suggests a recommendation for a private hotel management regarding maintaining nurses turn over intention by examining the role of supervisor support, occupation stress, and anticipating work-family conflict.

this research is motivated by the discovery of problems related to eWOM, hotel image and purchasing decisions. This type of quantitative research with a causal associative approach (cause and effect) using survey methods. The types of data used are primary and secondary data. The population in this study were guests who had stayed and were staying at Aston batam Hotel & Residence. The sample in the study totaled 120 guests with a sample determination technique, namely non probability sampling. Techniques for collecting data through a questionnaire (questionnaire) using a Likert scale that has been tested for validity and reliability. The data from this study were processed with the help of SPSS 18.00. The results of the study show that the eWOM variable is in the good category based on statistical calculations with an average TCR value of 81.5. The hotel image variable is in a good category based on statistical calculations with an average TCR value of 80.4. The Purchasing Decision variable is in the good category based on statistical calculations with an average TCR value of 80.84. At the eWOM (X1) value, Beta or Standardized Coefficient was achieved, namely 0.388 accompanied by T count (4.817) where significance was achieved 0.000 <0.05, so the eWOM variable (X1) contributed a positive and also significant influence on purchasing decisions (Y), then the hypothesis of hotel image research (X2) achieved Beta or Standardized Coefficient whose value was 0.536 accompanied by T count (6.654) where significance was achieved 0.000 <0.05, so the hotel image variable (X2) contributed a positive and also significant influence on purchasing decisions (Y). Next, the Adjusted R Square number whose value is 0.791 means that the contribution of the influence of the independent variable on the dependent variable is 79.1%, while the remaining 20.9% is influenced by other variables.

This research is motivated by several problems, namely the occupancy rate at The Axana Hotel Padang is not up to target, there is hesitation for guests to stay overnight because of discomfort at The Axana Hotel Padang, the image of The Axana Hotel Padang has not been able to provide trust in guests, customer views towards the Axana Hotel Personality brand which has inadequate service, there are guest complaints regarding guest expectations not being met while staying at The Axana Hotel Padang. The research purpose is to analyze the brand personality impact on customer satisfaction. The research type used is descriptive through quantitative data. The data type used in this research is primary data. The research population were guests staying at The Axana Hotel Padang. The sample for this research are 95 guest with a sampling technique by using non-probability sampling. The technique for data collection was conducted using a questionnaire with a scale of Likert which has done process for validity and reliability test. The research data were processed by SPSS 25.00. The research results shown that brand personality is in the sufficient category, that are 3.35%. Furthermore, the customer satisfaction variable is in the sufficient category, that are 3.40%. The brand personality impact on customer satisfaction with a score in 14.6% and 85.4% is impacted by other factors. So, the multiple linear regression analysis results obtained a calculated F score is 15,947 with sig. 0.005 < 0.05, meaning that the brand personality variable has a significant effect on customer satisfaction, and the t value obtained is 3,993 with sig. 0.000 < 0.05.

The purpose of this study is to investigate how retrenchment practices affected the company's ability to recover financially from the Covid-19 pandemic in the years 2020–2022. The population in this study were all (41) hotel, restaurant and tourism sub-sector companies listed on the Indonesia Stock Exchange with a research sample of 27 companies. Logistic regression analysis was employed as the data analysis technique in this study. The return on assets change index is used to quantify the financial recovery. The assets retrenchment variable is measured using the assets retrenchment ratio formula and the expenses retrenchment variable is measured using the expenses retrenchment ratio formula. Meanwhile, the downscoping variable is measured using the Herfindahl index. The results of this study indicate that assets retrenchment and expenses retrenchment have no effect on financial recovery. Meanwhile, downscoping has an effect on financial recovery.    

Businesses, regardless of size, must continuously adjust to fast-paced technological advancements to remain competitive, particularly in the hotel industry. The Room Division plays a vital role as the heart of the hotel business, serving as the frontliner. A significant number of hotels have implemented technological advancements inside their operational room divisions, particularly in the front office and housekeeping departments. However, there are only a limited number of apps that can provide automation for analyzing the effectiveness of room attendants using delegation systems. A prototype of the hotel room division application based on the Intelligent Planning System (IPS). The IPS module provides automated analysis with rapid and precise outcomes, minimizing human involvement and reducing the likelihood of human mistakes. The research is conducted by applying the Software Development Life Cycle (SDLC) with the waterfall model, which includes planning, development, testing, and implementation stages. The prototype's anticipated outcome is to serve as a viable solution, with innovative features potentially benefiting the hotel's operational room division.  

Jabarlink as an ISP (Internet Service Provider) company is known to be active in marketing JIMS (Jabarlink Internet Managed Service) products in the Pangandaran area, but still requires an ideal strategy to be able to market JIMS products which currently have positive potential for hotels that want to increase their competitive advantage and guest preferences. This research aims to design a marketing strategy for JIMS services in Pangandaran hotels to increase competitive advantage and guest preferences. A qualitative method with a descriptive approach has been used where data collection was carried out through interviews with 15 informants / hotel managers, and involving 100 hotel customers in the interview process using an online user questionnaire. This research found that ISP companies such as Jabarlink need to carry out three activities in their marketing process, namely: Product innovation to avoid the threat of substitute products, effective and creative communication, and market segmentation and offering the right price