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In the era of globalization, good service in accordance with expectations can provide satisfaction for passengers because service quality has a close relationship with passenger satisfaction. In general, the level of passenger satisfaction depends on the quality of service received. Various ways are done to be able to attract the hearts of passengers to feel satisfied with what they expect. The purpose of this study was to find out whether service excellence has an effect on Citilink airline passenger satisfaction. This study used quantitative methods, with data collection techniques using questionnaires. Questionnaires were distributed to passengers who had experienced Citilink airline services at El Tari Kupang International Airport. The respondents of this research were 100 respondents. In this study using the SPSS application to process data, this research uses Simple Linear Regression. The results of hypothesis testing show that Ho is rejected and Ha is accepted with a significant value (sig) of 0.000 and a calculated T value of 8.700. Because the sig value is 0.000 <0.05 and the calculated T value is 8.700 > 1984 T table, it means that there is an influence between variable X on variable Y. The results of simple linear regression analysis show that the magnitude of the influence of variable X excellent service on variable Y is passenger satisfaction of 43, 6% while the other 56.4% is influenced by other factors outside the X variable (excellent service).

Maskapai Lion Air is a private company engaged in aviation services that have been long enough in the territory of Indonesia. . Lion Air itself is famous for airlines that offer flights with low fares or Low Cost Carier (LCC) at prices that are somewhat cheaper than prices offered by other airlines considered an effort to discipline the public in traveling effectively and efficiently. Brand image is a very important thing that must be considered by companies as market participants, because through a good Brand Image will be able to cause emotional values in consumers. This study used quantitative methods using purposive sampling. The sample used in this study was 100 respondents. The results of the distribution of questionnaires to 100 respondents of Lion Air airline passengers at Bandar Uadar Internasional Yogyakarta and measured using Roscoe theory. Data collection of the number of samples using surveys and instruments in the form of questionnaires. Test T and coefficient of determination with Low Cost Carrier &; Brand Image as the independent variable and Purchase Decision as the bound variable processed using SPSS. The results showed that the value of t calculated t table with a value of 5.326 1.661 with a significance level of 0.05, so it can be concluded that Ho is accepted and Ha is rejected which means there is an influence of Loc Cost Carrier &; Brand Image on Purchasing Decisions simultaneously. based on the coefficient of determination R2, it can be concluded that the contribution of the magnitude of the influence of all variables (Low Cost Carrier &; Brand Image) on the dependent variable (Purchase Decision) is 53.3%, while the remaining 46.7% is influenced by other variables that are not studied. Based on the conclusions obtained in this study, there are several suggestions that can be given regarding Low Cost Carrier &; Brand Image on passenger decisions in purchasing Lion Air flight tickets at Yogyakarta International Airport, for companies it is expected to be able to maintain and improve the image of the company. By continuing to provide and improve quality in serving passenger needs. The company is also expected to understand the characteristics of its consumers about what is needed and wanted, thus the company will be easier in attracting consumers in making purchases both old consumers and to attract new consumers.

Customer satisfaction is a level of one's feelings after comparing several related factors such as perceived performance or results which can then be compared with the desired expectations. The purpose of this study was to determine the effect of Wings Air airline service quality at Sultan Muhammad Salahuddin Bima Airport, to determine the effect of Wings Air airline passenger complaints at Sultan Muhammad Salahuddin Bima Airport and to determine how much influence service quality and passenger complaints have on employee performance. This research is quantitative research using primary and secondary data. Primary data was obtained from a questionnaire (questionnaire), while secondary data was obtained from PT. Wings Air, articles and website internet. The analysis technique uses descriptive analysis, multiple regression, t-test, and f-test. The results of this study indicate that the calculated F value is 82.002 and a sig value of 0.00 is less than 0.05.

As part of the system factor, reward (reward) is an important element to create high employee performance. Reward (reward) is one way used to motivate someone to do good and work achievements or performance.  This study aims to find out whether the provision of rewards to employees at Citilink companies affects the performance of Citilink employees at Yogyakarta International Airport and how much influence the provision of rewards has on employee performance at Citilink Yogyakarta International Airport. Quantitative research was employed in this study. Questionnaires are sent in order to collect data. All Citilink Indonesia Airlines personnel at Yogyakarta International Airport comprised the population under study, totaling 20, and 20 persons made up the sample because the population was under 100. Data analysis techniques use instrument tests, namely validity tests, and reliability tests, as well as hypothesis tests, namely Simple Linear Regression, T Test, and Determination coefficient test. A significant value for the partial effect of X on Y is 0.008 < 0.05 and with the results of the t table and t value calculated, then 2.955 > 2.10092, it can be concluded that there is an effect of giving rewards on the performance of Citilink Airlines employees at Yogyakarta International Airport. This study found a relationship between the provision of rewards and employee performance. The partial effect of Variable X on Variable Y (0.327 R Square) is 32.7%, with additional factors not included in this research influencing the other portions.

PT Wahana Kasih Mulia is a PT engaged in the manufacture of baby equipment. In the production process, which uses a lot of machines and heavy equipment such as cutting machines, pressing machines, and sewing machines, there are potentials and hazards that can cause accidents to operators/employees. This research was conducted by measuring failure in every activity in PT. Wahana Kasih Mulia, measurements were made on every machine in the factory area. Data processing is done by calculating the failure rate, failure effect, incident rate, then determining the detection rate and calculating the RPN value to determine which priority should be taken using the Job Safety Analysis method. Research results There are work accidents at PT. Rides of Noble Love, Hands pierced by needles, Cuts by cutting machines, hands exposed Penulis 1./ Job Safety Analysis Sebagai Upaya Pengendalian Resiko Kecelakaan Kerja., Januari 2023 pp. 1-4 to electric presses, Eyes exposed to dacron dust, Fall of piles of finished materials, skin irritation from dacron dust, Breathing problems due to dirty dust. Proposed improvements that can be given are adding some personal protective equipment that is appropriate to the work and factory environment, operators must use safety glasses, face shields, mask earmuffs, safety gloves, safety shoes.

Every company is required to make customers feel satisfied by providing better offers and services, considering that companies must be able to maintain their market position in the midst of increasingly fierce competition. To win the competition, companies must be able to provide satisfaction to customers, one example is a transportation service company. The objectives of this study include: Knowing the effect of price perceptions on passenger satisfaction at Batik Air Airlines at Ahmad Yani Airport in Semarang, knowing the effect of brand image on passenger satisfaction at Batik Air Airlines at Ahmad Yani Airport Semarang, and knowing the influence of price perceptions and brand image as a whole. along with passenger satisfaction at Batik Air at Ahmad Yani Airport in Semarang. This research methodology is a quantitative research using a questionnaire method. The population of this study are passengers who use the services of Ahmad Yani Airport in Semarang. researchers took data from a sample of 100 respondents, the sampling technique to be used is probability sampling. The type of sampling technique in this study used purposive sampling. Data collection tools include: questionnaires and documentation. Source of data used primary data and secondary data. Data analysis technique used: multiple linear regression includes the T test, F test and the coefficient of determination. The sig value of the price perception variable (X1) is 0.946 which can be concluded that 0.946 > 0.05 so that H1 is rejected, and the sig value of the brand image variable (X2) is 0.000 which can be concluded that 0.000 <0.05 so that H2 is declared accepted, which means that there is the effect of the results obtained by the researchers which resulted that price perceptions had no effect on passenger satisfaction and brand image had an effect on passenger satisfaction was obtained from the SPSS results carried out by researchers. And a Sig value of 0.000, it can be concluded that a sig value of 0.000 <0.05 means that there is an influence of perceived price and brand image simultaneously on passenger satisfaction.

Bandar udara adalah sektor pusat transportasi udara dalam menyelenggarakan perpindahan moda melalui jalur udara. Bandar udara juga menyediakan fasilitas penunjang untuk mempermudah para penumpang dalam melakukan kegiatan penerbangan. Dengan fasilitas yang baik pula bandar udara bisa dikatakan berkualitas, dan akan menarik peminat dari penumpang khususnya pada area boarding gate. Tujuan dilaksanakannya penelitian ini adalah mengetahui bagaimana penanganan fasilitas penumpang di unit boarding gate maskapai citilink di bandar udara juanda Surabaya dan mengetahui apa saja kendala dan bagaimana penanganan kendala fasilitas penumpang di unit boarding gate maskapai citilink di bandar udara juanda Surabaya, Penelitian ini menggunakan metode deskriptif kualitatif. Penelitian ini dilaksanakan pada 01 Juli- 20 Juli 2023di Bandar Udara Internasional Juanda Surabaya. Teknik pengumpulan data yang dipakai dalam penelitian ini yaitu dokumentasi, observasi, dan wawancara dengan petugas Airport Oprational Lanside and Terminal dan petugas boarding gate. Teknik analisis data menggunakan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini menunjukan bahwa penanganan fasilitas sudah di sesuaikan berdasarkan Standar Oprasional Prosedur Oprasional yang meliputi fasilitas yang memberikan kenyamanan terhadap penumpang dan fasilitas yang memberikan nilai tambah dan kendala  yang di hadapi terkait fasilitas penumpang terdapat pada kendala teknis yaitu sering terjadi kerusakan pada travelator dan kenaikan suhu pada area boarding gate dengan penanganan yang di lakukan, berkoordinasi dengan pihak terkait  yaitu pihak mekanikal jika terindikasi kerusakan pada mesin dan elektrical jika terindikasi dengan kelistrikan.

PT Kokapura Avia has many work units. One of the PT Kokapura Avia is a lost and found unit. Lost and found is a place for passengers to report if their baggage is lost or damaged (SOP/ aas-aqp - 001/2019). The principal task of lost and found is to check the baggage number on the passenger with the baggage label on it, caring for any excess and shortages or damage to luggage experienced by a passenger. The reason for the lack of passenger luggage is that an employee's labeling or misloading of luggage onto another flight. The deviation of the baggage services usually takes place when passengers arrive at the terminal. As for the research, it is aimed at locating the missing baggage tracing and storage system and the application of cooperation between Lion Air and International Airport Yogyakarta in lost baggage tracing of lost and found PT Kokapoura Avia. The study uses qualitative research methods. By using data collection techniques of observation, interview and documentation. Interviews use semi-structured techniques and data analysis using three techniques which are data reduction, data display and deduction drawing. Based on the result show the preparation of the lost and found provides a pear (an arity report source) used to screened the baggage claim by passengers. They include passenger identification and claim tag statements that are already matched with data found in the system of the lost and found unit. There are two courses of tracing that are tracing by CCTV and tracing by E-mail. Yogyakarta's international airport operations provide facilities and CCTV services in cooperation while lion air airlines provide a system that is used by lost and found and is responsible for providing compensation to passengers.

Airlines must always improve passenger services on the ground. One of its services is the determination of time or On Time Performance which is a benchmark for the trust of service users who are the choice to travel. There are obstacles that become obstacles in achieving On Time Performance, namely worsening uaca, inadequate airport facilities, traffic and others. This study aims to determine the performance of Ramp Handling in handling aircraft at Wings Air at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa and for 2.knowing the stipulation of aircraft departure time on Wings Air airline At PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. This research is qualitative with data obtained from observation, interviews, and documentation. The data analysis techniques used are data reduction, data presentation, and conclusions. This research will be conducted in July 2023 at PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharuddin Airport Sumbawa. The result of this study is the performance of Ramp Handling in handling aircraft is to ensure all tools, needs and employees are ready to be positioned with their respective duties, and monitor the weather for the aircraft in order to land. In addition, the Ramp Handling Unit serves as a liaison between operational activities at the facility and operational activities at the terminal. To provide or ensure all activities on the aircraft and in the terminal run properly. The achievement of On Time Performance has been maximally optimized according to the time given by the company for 20 minutes the aircraft while on the ground, the Ramp unit makes excellent use of this time. The achievement of punctuality has been carried out optimally starting from before the plane landed. All jobs such as, helping cabin crew pick up garbage from the plane, communicating with pilots, and communicating with engineers to ensure the condition of the engine to raise passengers into the plane.

Passenger satisfaction is a very important thing for an airline to be one of the benchmarks to see how far the company's success is in carrying out its vision and mission. The purpose of this study was to determine partially significant Customer Service Quality towards Batik Air Airline Passenger Satisfaction at Abdulrachman Saleh Airport Malang. To find out ticket prices partially significant to Batik Air Airline Passenger Satisfaction at Abdulrachman Saleh Airport Malang. To determine the effect of Customer Service Quality and Ticket Prices simultaneously on Batik Air Airline Passenger Satisfaction at Abdulrachman Saleh Airport Malang. This research uses descriptive quantitative methods. And multiple linear analysis technique. The number of samples used is 100 respondents. Data collection techniques in this study using a questionnaire. Data processing in this study uses the SPSS software program. The conclusion of this study can be seen that the Quality of Customer Service has a positive and significant influence on Passenger Satisfaction, Ticket Prices have a positive and significant influence on Passenger Satisfaction. Simultaneously it is known that the Quality of Customer Service and Ticket Prices have a positive and significant influence on Batik Air Airline Passenger Satisfaction at Abdulrachman Saleh Airport Malang.

The goal of this PKM is to solve partner issues through digital sales applications (digital marketing) so that PPL products can reach a wide number of people. via a participatory approach, activities for farmers are being implemented by working together to develop answers via digital sales methods. Indonesia, like the rest of the world, is going through difficult circumstances. This is because the COVID-19 pandemic continues to spread, causing people's income to fall. As a result, one must be able to comprehend the numerous benefits and roles of using digital tools, motivating citizens and entrepreneurs to use digital tools in all activities. The advancement of digital marketing has an impact on the advancement of product advertising. The strategy employed to attain this goal is discussion combined with direct training at the Luwuk Farmers Association. By always following health rules, keeping your distance, and wearing a mask, this method is deemed in conformity with the goal of this service. It is intended that by participating in this activity, people would gain a better understanding of what it means to use digital marketing to boost corporate competitiveness. The majority of members feel optimistic about carrying out this activity.

Baggage sweeping is carried out at the boarding gate unit with the aim of security, convenience and flight safety. And passengers must comply with these regulations so that passengers feel comfortable when in the cabin. Where passengers only carry one luggage weighing 7kg. This research was conducted at Citilink Indonesia at Yogyakarta International Airport. This research is a quantitative study where the data obtained using the questionnaire survey method as wellCostumer Satisfaction Index(CSI) to measure the level of passenger satisfaction with handlingsweeping baggage received. The results of this study can be concluded that the main factors that cause sweeping baggage are passengers who do not want their luggage to be carried or do not want to pay for excess baggage, and the obstacle during sweeping is the lack of understanding of passengers with cabin baggage regulations. The method used by boarding gate officers in dealing with the obstacles that occur is to explain clearly and politely to the passengers concerned regarding the baggage sweeping procedure. The magnitude of the effect of sweeping baggage handling on passenger satisfaction is 56.1% and the remaining 44.9% is influenced by other factors outside of this study. While the level of passenger satisfaction is equal to 46.7% where this figure is in the 3rd criterion, namely quite satisfied.

The airport authority is surveillance, the surveillance process is three (3) kinds of observation, inspection and monitoring and subject of control in the air transport area, one of which is delayed management. Management control control is regulated by 2015 minister number 89 on handling flight delays, surveillance activities carried out by air freight inspectors. The aim of the study is how the management delay and treatment will be conducted by the v makassar regional airport authority office. The study uses qualitative research methods by using primary and secondary data. Data collection techniques of observation, interview and documentation. Time and place on this study began on October 01, 2022 and April 20, 2023, it was carried out at the v makassar regional airport authority office. The data analysis techniques used are data collecting, data reduction, data presentation, deduction. The validity test of data on this study employed the method of technical triangulation and data source triangulation.The study shows that the management control activities of the airport authorities on delayed management by the air freight section of the air freight inspector, the monitoring is done on a schedule or monthly basis for all airlines operating. The study also found obstacles to the delay of compensating passengers and delay of data information delay to the air transit inspector. Handling of delay management will be reported to the central directorate through several processes and will be followed through with the 27year 2021 ministry regulation, on the monitoring and enforcement of administrative sanctions against infractions.

This study was made to determine the performance of Lost and Found unit in handling lost and damaged baggage, which aims to analyze the performance of Lost and Found unit in handling lost and damaged baggage at PT Merpati Angkasa Abadi Sultan Muhammad Kaharuddin III Sumbawa Airport. The research method uses a qualitative method, namely with the stages of observation, interviews, and documentation. It is known that the Lost and Found unit of Wings Airline at PT Merpati Angkasa Abadi Sultan Muhammad Kaharuddin III Sumbawa Airport is not in accordance with the SOP (Standard Operational Procedure), and there are several things that must be further improved by the Lost and Found unit in the future in carrying out its duties and taking full responsibility for passenger inconvenience about problems regarding luggage. It is expected to improve the form and quality of better performance for lost and found unit officers in handling Wings Air airline passenger baggage in order to minimize and avoid baggage irregularities and things that harm for passengers.

Face is one of the unique parts of the human body and can be used for identification purposes. Research on the application of facial recognition biometric technology has been carried out since 1960 and continues to be refined to this day. Humans can easily recognize an object or image, but not for a computer. This is the background behind the creation of a scientific discipline called Computer Vision. One deep learning algorithm that has been extensively researched and used for classifying various images is Convolutional Neural Network (CNN). The COVID-19 requires us to comply with health protocols, one of which is by wearing a mask when doing activities outside the home. The biometric presence system that is commonly used today can pose a risk of transmission because they have to touch the surface of an object that may have been contaminated from someone infected with the COVID-19 virus. Seeing the risks posed and the relevance to the times when people are accustomed to wearing masks, a study was conducted to create a masked face recognition system using the Convolutional Neural Network (CNN) method with VGG16 architecture. The dataset used was in the form of people's faces who were willing to be the object of research. This study produced highest accuracy rate of 85,71% with the application of various types of masks, namely surgical, cloth, and KF94 masks.

The government through the Ministry of Health has been continuously outreaching and educating the public to understand health protocols, but the phenomena that occurred in Mon Ara Village, Makmur District, Bireuen Regency include; there are still many people who are lazy to wear masks, wash their hands with soap, and keep their distance, there are still many people who think that Covid-19 is just the engineering of certain elements, there are still people who think that Covid-19 is exaggerated, and there are still people who have the view that handling Covid-19 is the government's job. This study aims to determine community intervention on the governance of handling Covid-19 in Desa Mon Ara, Makmur District, Bireuen Regency. The theory used in this research is intervention theory. The research approach used is qualitative by using interview instruments, documentation and observation. The data obtained were analyzed descriptively. The results of the study explained that community intervention in the governance of handling Covid-19 in Desa Mon Ara, Makmur District, Bireuen Regency, mobilized the masses to be vaccinated. However, some people do not follow the regulations, so that the community's willingness to use masks is not optimal. Community intervention in the distribution of direct cash assistance (BLT) is another problem during Covid.

 Purslane plant is an herbal plant that is used as a medicine for skin infections. The author is interested in using the purslane plant as a peel-off mask to relieve acne nodules. The aim is to find out how to manufacture, sensory test results, public test results, and determine the effect of the purslane peel-off mask. This research was conducted with the methods of observation, experimentation, documentation, interviews, questionnaires, literature. The analysis used is descriptive qualitative analysis. The manufacture of purslane powder starts from the preparation of tools, materials, cleaning, drying, and refining. The manufacture of peel-off masks begins with the preparation of tools, materials, weighing, mixing, heating, and packaging. The feasibility of the product is tested based on color, aroma, texture, adhesion, product appearance. Product improvement is the addition of essence to the peel-off mask. In conclusion, according to the validator, the purslane plant powder is suitable for use in making peel-off masks and the results of the purslane peel-off mask facial treatment can relieve acne nodules. Suggestions for further researchers to change purslane plant powder into oil extract to maintain its content, BPOM test, and laboratory tests.

This study aims to find out how the implementation of occupational safety and health (K3) for Wings Air airline cargo officers by PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharudin Airport, Sumbawa and to find out how efforts to maintain the implementation of occupational safety and health (K3) for Wings Air airline cargo officers by PT. Merpati Angkasa Abadi at Sultan Muhammad Kaharudin Airport, Sumbawa The research design uses a qualitative research approach, namely research used to examine the condition of scientific objects where a researcher is the key instrument. From the results of the research that the author has done, that is, every company, especially those with high-risk interactions, must have a standard operating procedure (SOP), and every officer must receive monitoring at work to use personal protective equipment (PPE) in accordance with the procedure, then from the level of awareness of each Each officer already has an awareness of the risks of their work and every time they start or when they are finished, a briefing is carried out to remind them of the risks and hazards at work. and in an effort to maintain the implementation of OSH, training is usually carried out once a year, then for steps to anticipate hazards, officers usually double-check before and after use, and for each officer to have concern for work risks, for example, by reminding one another the other at work.

Aviation Security officers play an important role in carrying out inspections to maintain the security and safety of prospective passengers. This study aims to determine the application of inspection procedures in the new adaptation era and to analyze the performance of Aviation Security (AVSEC) officers in the new normal adaptation era at Lede Kalumbang Airport. This study uses a qualitative approach with data collection techniques using participant observation, structured interviews, and documentation collected from relevant informants when the writer went into the field. The results of this study indicate that the inspection procedure in the new normal adaptation era is the same as the previous examination but there are additional checks or rules such as passengers must wear masks, maintain a minimum distance of 1 meter and examine health documents for passengers who will travel. And the performance of Aviation Security personnel at Lede Kalumbang Airport is in accordance with the SOP set at Lede Kalumbang Airport.

Air transportation is people's main choice for traveling long distances in a short time so that it is more effective and efficient both for business purposes and urgent needs. Air transportation users make companies work extra to improve the quality of service to customers who are satisfied with the services that have been provided. Companies must be able to continue to read or find out what customers need to achieve the maximum possible level of customer satisfaction. The importance of customer satisfaction can provide benefits, including closer and harmonious company and customer relationships. The existence of this study aims to determine the effect of service quality Check-in Counter on Lion Air airline satisfaction at Jenderal Ahmad Yani Airport, Semarang. This study uses a quantitative research method, where the population used is the number of Lion Air passengers for 2 months and the sample taken is 100 passengers. The sampling technique in this study was to use a purposive sampling technique. research instrument using a type of Likert scale. The results showed that the quality of check-in counter service had an effect on passenger satisfaction. This is evidenced by the results of the t test where the  t_hitung  is 14.879 >  t_tabel 1.660 with a significant value of 0.000 < 0.05. For the coefficient of determination (R2) 69.3% the satisfaction variable can be explained by the service quality variable with a difference (100-69.3%) 30.7% influenced or explained by other variables not included in the study.