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Mistrust in healthcare settings presents a substantial obstacle to achieving health equity, particularly in regions with unique socio-cultural contexts. This qualitative study explores the multifaceted role of patient trust in enhancing health equity within general hospitals in the Aceh Province, Indonesia, a region with a complex history and distinct cultural norms. Through a review of recent literature (2020-2025), this analysis focuses on how trust influences patient engagement, healthcare utilization patterns following the implementation of Jaminan Kesehatan Aceh (JKA), and ultimately, health outcomes across the province. The study reveals that while JKA has improved overall healthcare access, geographical disparities and financial constraints beyond insurance coverage continue to hinder equitable healthcare utilization. Furthermore, the crucial role of healthcare providers in building trust through cultural competence, effective communication, and empathy is highlighted. The findings underscore the need for targeted interventions that address the root causes of medical mistrust, promote culturally sensitive care, and reduce the social and economic barriers to accessing quality healthcare. This research emphasizes the critical need for healthcare providers and institutions to actively build and maintain trust, especially with under-represented groups, to ensure equitable access and quality of care and improve health equity in Aceh. Future research should evaluate interventions designed to strengthen patient-provider trust and address social determinants of health.

Mistrust in healthcare settings presents a substantial obstacle to achieving health equity, particularly in regions with unique socio-cultural contexts. This qualitative study explores the multifaceted role of patient trust in enhancing health equity within general hospitals in the Aceh Province, Indonesia, a region with a complex history and distinct cultural norms. Through a review of recent literature (2020-2025), this analysis focuses on how trust influences patient engagement, healthcare utilization patterns following the implementation of Jaminan Kesehatan Aceh (JKA), and ultimately, health outcomes across the province. The study reveals that while JKA has improved overall healthcare access, geographical disparities and financial constraints beyond insurance coverage continue to hinder equitable healthcare utilization. Furthermore, the crucial role of healthcare providers in building trust through cultural competence, effective communication, and empathy is highlighted. The findings underscore the need for targeted interventions that address the root causes of medical mistrust, promote culturally sensitive care, and reduce the social and economic barriers to accessing quality healthcare. This research emphasizes the critical need for healthcare providers and institutions to actively build and maintain trust, especially with under-represented groups, to ensure equitable access and quality of care and improve health equity in Aceh. Future research should evaluate interventions designed to strengthen patient-provider trust and address social determinants of health.

In the digital era, communication technology enhances interaction quality across various sectors, including healthcare. Communication between doctors and patients can be improved through innovative digital media platforms. However, there is a knowledge gap regarding the effectiveness and implementation of digital media in doctor-patient interactions. This study aims to evaluate the impact of digital media platforms on doctor-patient communication and identify factors influencing the effectiveness of such communication. This research employs a qualitative method with a case study approach over six months, with inclusion criteria comprising doctors and patients actively using digital media. Subjects were selected through purposive sampling, involving 20 doctors and 50 patients. Data were analyzed using thematic analysis to identify critical patterns and themes. The findings indicate that digital media usage enhances the accessibility and responsiveness of communication, enables real-time health monitoring, and increases patient satisfaction through more personal and interactive communication. Factors such as doctors' digital skills, patients' preferences, and institutional support play significant roles in communication effectiveness. Digital media also reduce communication errors and improve the efficiency of health information delivery. The implications of this study suggest that integrating digital technology in medical communication enhances interaction quality and accelerates digital transformation in the healthcare sector.

In the digital era, communication technology enhances interaction quality across various sectors, including healthcare. Communication between doctors and patients can be improved through innovative digital media platforms. However, there is a knowledge gap regarding the effectiveness and implementation of digital media in doctor-patient interactions. This study aims to evaluate the impact of digital media platforms on doctor-patient communication and identify factors influencing the effectiveness of such communication. This research employs a qualitative method with a case study approach over six months, with inclusion criteria comprising doctors and patients actively using digital media. Subjects were selected through purposive sampling, involving 20 doctors and 50 patients. Data were analyzed using thematic analysis to identify critical patterns and themes. The findings indicate that digital media usage enhances the accessibility and responsiveness of communication, enables real-time health monitoring, and increases patient satisfaction through more personal and interactive communication. Factors such as doctors' digital skills, patients' preferences, and institutional support play significant roles in communication effectiveness. Digital media also reduce communication errors and improve the efficiency of health information delivery. The implications of this study suggest that integrating digital technology in medical communication enhances interaction quality and accelerates digital transformation in the healthcare sector.