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Coal in Jambi is a problem that people continually complain about and causes traffic jams and damaged roads. Until the end of 2022, there are 51 coal mining companies operating in Jambi Province, spread across Sarolangun, Tebo, Batanghari and Muaro Jambi. The Jambi provincial government is preparing alternative coal transportation routes via land and water. This research uses quantitative research with a descriptive format, aimed at explaining, summarizing various conditions, various situations or various variables that arise in the community which is the object of the research based on what happens. Then bring to the surface the character or description of the condition, situation or variable. The results of observations from questionnaires that have been distributed by students hope that this alternative will reduce the level of traffic jams and the number of accidents that occur in the community. The Governor of Jambi, Al Haris, has made various efforts in alternative development in his province. Students hope that this alternative will reduce the level of traffic jams and accidents that occur in society. The Governor of Jambi, Al Haris, has made various efforts in alternative development in his province. One of them is controlling the use of coal transport vehicle plates to repair roads. Apart from that, the provincial government is also discussing the issue of coal transport and the construction of special roads for coal transport. The Governor also admits that his authority is limited in matters of coal transport, but various efforts have been made. carried out, including opening alternative roads and giving lambuk numbers to coal transport. Apart from that, Governor Al Haris also stated the ban on coal transport via national roads and the importance of the progress of Jambi City as a barometer for the development of Jambi province. However, despite this, we can also feel that currently the accident rate is still there.

Implementation of Public Service is all services organized by public service providers as an effort to meet the needs of service recipients and implementers of legislation. Public service is basically about the vast aspects of life. In the life of the state, the government has the function of providing various public services required by the community. One thing that until now is often still a problem in the relationship between the people and the government in the region is in the field of public services, especially in terms of the quality or quality of service government apparatus to the community.Tourism is currently being intensively incentive in the city of Jambi. Lots of local and foreign tourists visiting the city of Jambi. But with the level of service is said to be less than the relevant Office to make the process of tourism is not going well.In this research used qualitative research method, so the researcher will not specify the research only based on research variable, but the whole social situation examined covering aspect of place, actors and activity that interact synergistically. The result of the research shows that the lack of public service available in the Jambi City Tourism Office makes the tourism process less good. With the level of human resources that have not qualified with the limitations of foreign language skills make the tourists, especially foreign tourists feel uncomfortable. The tourism program created by the government itself has not been fully felt directly by the community. Lack of socialization of the existence of tourism programs from the government to make people less aware of the importance of existing tourism.