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In facing the changes that occur, companies have difficulty following new regulations because of differences with previous regulations. Companies must be able to optimize functions in all parts of the company organization in order to maintain long-term competitiveness and achieve sustainable success. These rules are formed in standard operational procedures which contain operational procedures to ensure consistency, efficiency, minimize errors and safety in every work activity in the company so that it can run effectively and efficiently. This research aims to know the procedures for creating a Work Procedure System at PT Kilang Pertamina International Refinery Unit V Balikpapan and to find out the supporting and inhibiting factors in the procedure for creating a Work Procedure System. This research uses a descriptive qualitative approach. The technique used in this research involved conducting interviews, observation and documentation supported by 2 informants. Based on the results of this research, the procedure for creating a Work System at PT Kilang Pertamina International Refinery Unit V Balikpapan consist of eight structured stages, starting from preparation to the implementation below 1%. The suggestions provided to maximize performance emphasize the importance of effective communication and management commitment to overcoming obstacles in the creation of the Work System at PT Kilang Pertamina International Refinery Unit V Balikpapan.

This research aims, 1) To find out the implementation of supervision of madrasa heads at MAN 1 Medan, 2) To find out the results of supervision of madrasa heads at MAN 1 Medan, and 3) To find out the problems and efforts of madrasa heads in overcoming supervision at MAN 1 Medan. This research uses qualitative research methods which are intended to determine the phenomena experienced by research subjects. With data collection techniques through observation, interviews and documentation. Data analysis techniques include data reduction, data presentation, verification or drawing conclusions and checking the validity of the data. Using the sample, the head of the MAN 1 Medan madrasah and five different teachers to obtain information regarding the problems of the madrasah head in carrying out supervision at MAN 1 Medan. The results of this research include: 1) The implementation of supervision at MAN 1 Medan through three stages, namely, planning, implementation and follow-up evaluation which is carried out once a year, 2) The results to be achieved after supervision is carried out, namely, first for teachers, for students , and madrasah, and 3) The problem with the head of the madrasah in carrying out supervision is the limited time which makes his focus divided between his activities outside and as a supervisor at MAN 1 Medan.