Lecturer Performance, Academic Service Quality, Availability of Facilities on Student Satisfaction at Stain Kepulauan Riau

Lecturer Performance, Academic Service Quality, Availability of Facilities and Infrastructure in Islamic universities have a major impact on the quality of education, scientific development, and entry into the institution. Based on initial observations, STAIN Sultan Abdurrahman Kepri has a low level of Student Satisfaction in 3 aspects. This research is a quantitative study. The primary data source was obtained from students of STAIN Sultan Abdurrahman Kepulauan Riau consisting of 11 study programs with a total of 92 students. The instrument used to collect data in this study was in the form of a digital questionnaire as the main instrument and observation as a supporting instrument. The results of this study Constant (15.707), This shows the basic value of student satisfaction when all independent variables are zero. In this context, the theoretical value that shows the basic level of satisfaction without the influence of lecturer performance, academic service quality, or the availability of facilities and infrastructure. Lecturer Performance (0.175), This coefficient shows that every one unit increase in lecturer performance, assuming other variables remain constant, will increase student satisfaction by 0.175 units. This shows that lecturer performance has a positive and significant influence on student satisfaction. Academic Service Quality (0.191), This coefficient shows that every one unit increase in academic service quality, assuming other variables remain constant, will increase student satisfaction by 0.191 units. This indicates that the quality of academic service also contributes positively and significantly to student satisfaction. Availability of Facilities and Infrastructure (-0.011), This negative coefficient shows that every one unit increase in the availability of facilities and infrastructure, assuming other variables remain constant, will reduce student satisfaction by 0.011 units, this shows that the availability of facilities and infrastructure is still inadequate, and needs to be improved.