The Influence of ASN Digital Competence and Digital Leadership on Public Service Effectiveness with Technology Utilization as a Mediating Variable

Ari Ayuningsih ; Yohanita Peti Yuliana
Proceeding. of The International Conference on Bus... 📅 2026 Vol 4, No 2 🔗 DOI: 10.56444/icbe-untagsmg.v4i2.3840
Abstract
This study aims to analyze the influence of ASN digital competence and digital leadership on public service effectiveness, both directly and indirectly through technology utilization as a mediating variable. The population of this study consists of Aparatur Sipil Negara (ASN) working in Semarang City. A purposive sampling technique was employed with criteria including ASN involved in public service delivery, having a minimum of one year of work experience, actively using digital technology, and willing to participate as respondents. The sample comprised 100 respondents. Primary data were collected through structured questionnaires. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS) version 3. The results indicate that ASN digital competence and digital leadership have a positive and significant direct effect on public service effectiveness. Technology utilization also has a positive and significant effect on public service effectiveness. Furthermore, ASN digital competence and digital leadership significantly influence technology utilization. The mediation analysis demonstrates that technology utilization positively and significantly mediates the relationship between ASN digital competence, digital leadership, and public service effectiveness.
Keywords
Technology Utilization; Public Service Effectiveness
How to Cite

Ari Ayuningsih & Yohanita Peti Yuliana (2026). The Influence of ASN Digital Competence and Digital Leadership on Public Service Effectiveness with Technology Utilization as a Mediating Variable. Proceeding. of The International Conference on Business and Economics, 4(2). https://doi.org/10.56444/icbe-untagsmg.v4i2.3840

Ari Ayuningsih; Yohanita Peti Yuliana, "The Influence of ASN Digital Competence and Digital Leadership on Public Service Effectiveness with Technology Utilization as a Mediating Variable," Proceeding. of The International Conference on Business and Economics, vol. 4, no. 2, 2026.

Ari Ayuningsih; Yohanita Peti Yuliana. "The Influence of ASN Digital Competence and Digital Leadership on Public Service Effectiveness with Technology Utilization as a Mediating Variable." Proceeding. of The International Conference on Business and Economics, vol. 4, no. 2, 2026.

Ari Ayuningsih; Yohanita Peti Yuliana. "The Influence of ASN Digital Competence and Digital Leadership on Public Service Effectiveness with Technology Utilization as a Mediating Variable." Proceeding. of The International Conference on Business and Economics 4, no. 2 (2026).

Ari Ayuningsih & Yohanita Peti Yuliana (2026) 'The Influence of ASN Digital Competence and Digital Leadership on Public Service Effectiveness with Technology Utilization as a Mediating Variable', Proceeding. of The International Conference on Business and Economics, 4(2). doi: 10.56444/icbe-untagsmg.v4i2.3840.

Ari Ayuningsih; Yohanita Peti Yuliana. The Influence of ASN Digital Competence and Digital Leadership on Public Service Effectiveness with Technology Utilization as a Mediating Variable. Proceeding. of The International Conference on Business and Economics. 2026;4(2).

Artikel Terkait

The Influence Of Employee Competence And Work Discipline On Service Quality And Its Impact On Community Satisfaction In The Affordable Food Movement Program

Mience.D.M Wetaku; Arief Setyawan

The Impact of Person-Organization Fit and Person-Job Fit on Employee Performance Through Affective Commitment

Umu Faza Kurnia; Prasojo Hendiwinisudo

Development Strategy and Digital Leadershipin Encouraging Digital Competence for Optimizing Public Services

Slamet Teguh; I Kadek Wisnu Ciptadi

The Role Of Environmental Performance And Capital Structure In Enhancing Firm Value: Financial Performance As A Mediating Variable In Indonesian Manufacturing Companies

Hening Waskito, Hafidz ; Halliya Citrasari

Influence Competence Apparatus and Utilization Technology Information on management performance goods with quality Goods Administration as an Intervening Variable

Sri Purwanti; Anita Jitmau

The Effect of Training and Work Discipline on the Performance of Civil Servants with Work Motivation as an Intervening Variable in the Government of Sorong City

Josina I.D; Septinus B.K
Tren Sitasi Jurnal