Pengaruh Kualitas Pelayan Unit Informasi Terhadap Kepuasan Penumpang di PT. Angkasa Transportindo Selaras (ATS) Bandar Udara Internasional Halim Perdanakusuma Jakarta

Alfriend Juang Waruwu ; Nanik Rianandita Sari
Nian Tana Sikka : Jurnal ilmiah Mahasiswa 📅 2024 Vol 2, No 4 🔗 DOI: 10.59603/niantanasikka.v2i4.439
Abstract
One of the important units in airport operations is the information unit which has a very important role in supporting airport operational activities. According to the author's research, Halim Perdanakusuma Airport's information unit service is still thought to not offer the best possible care, which lowers customer satisfaction. In this study, the impact of information unit service quality on passenger satisfaction at Jakarta's Halim Perdanakusuma International Airport is to be investigated. This research uses quantitative research methods using data collection techniques obtained directly by distributing questionnaires online which are distributed to passengers, through research documentation and observation. This study's findings support the author's hypothesis that there is a positive and significant relationship between information unit X's service quality and passenger Y's satisfaction, indicating that Ho is rejected and Ha is accepted. This is supported by the calculated t value for information unit service quality, which is 15.740 > 1.66. Additionally, the coefficient of determination (R²) was determined to be 0.723, or 72.3%, of the total, with the remaining 27.7% being influenced by factors not covered in the study
Keywords
Service Quality; Passenger Satisfaction; Information Unit
How to Cite

Alfriend Juang Waruwu & Nanik Rianandita Sari (2024). Pengaruh Kualitas Pelayan Unit Informasi Terhadap Kepuasan Penumpang di PT. Angkasa Transportindo Selaras (ATS) Bandar Udara Internasional Halim Perdanakusuma Jakarta. Nian Tana Sikka : Jurnal ilmiah Mahasiswa, 2(4). https://doi.org/10.59603/niantanasikka.v2i4.439

Alfriend Juang Waruwu; Nanik Rianandita Sari, "Pengaruh Kualitas Pelayan Unit Informasi Terhadap Kepuasan Penumpang di PT. Angkasa Transportindo Selaras (ATS) Bandar Udara Internasional Halim Perdanakusuma Jakarta," Nian Tana Sikka : Jurnal ilmiah Mahasiswa, vol. 2, no. 4, 2024.

Alfriend Juang Waruwu; Nanik Rianandita Sari. "Pengaruh Kualitas Pelayan Unit Informasi Terhadap Kepuasan Penumpang di PT. Angkasa Transportindo Selaras (ATS) Bandar Udara Internasional Halim Perdanakusuma Jakarta." Nian Tana Sikka : Jurnal ilmiah Mahasiswa, vol. 2, no. 4, 2024.

Alfriend Juang Waruwu; Nanik Rianandita Sari. "Pengaruh Kualitas Pelayan Unit Informasi Terhadap Kepuasan Penumpang di PT. Angkasa Transportindo Selaras (ATS) Bandar Udara Internasional Halim Perdanakusuma Jakarta." Nian Tana Sikka : Jurnal ilmiah Mahasiswa 2, no. 4 (2024).

Alfriend Juang Waruwu & Nanik Rianandita Sari (2024) 'Pengaruh Kualitas Pelayan Unit Informasi Terhadap Kepuasan Penumpang di PT. Angkasa Transportindo Selaras (ATS) Bandar Udara Internasional Halim Perdanakusuma Jakarta', Nian Tana Sikka : Jurnal ilmiah Mahasiswa, 2(4). doi: 10.59603/niantanasikka.v2i4.439.

Alfriend Juang Waruwu; Nanik Rianandita Sari. Pengaruh Kualitas Pelayan Unit Informasi Terhadap Kepuasan Penumpang di PT. Angkasa Transportindo Selaras (ATS) Bandar Udara Internasional Halim Perdanakusuma Jakarta. Nian Tana Sikka : Jurnal ilmiah Mahasiswa. 2024;2(4).

Artikel Terkait

Cafe Intelegensia: Kewirausahaan Berbasis Kebudayaan dalam Memperkenalkan Budaya Kalimantan Selatan

Muhammad Rivaldi Akbar

Pengaruh Media Sosial dan Brand Image terhadap Keputusan Pembelian Jasa Titip (Studi Kasus Pada El Jastip)

Emanuel Roberto Karlos; Nunsio Handrian Meylano; Dimas Realino

PENGARUH KUALITAS PELAYANAN DAN WORD OF MOUTH (WOM) TERHADAP KEPUASAN PELANGGAN PADA USAHA RB RUMAH KITA DI DESA MANUBURA KECAMATAN NELLE KABUPATEN SIKKA

Yoseph Ardiano Ruwe; Antonius Phillipus K.Gheta; Dimas Realino

PENGARUH PROMOSI DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PADA DEALER HONDA RAJA JAYA MOTOR MAUMERE

Kristofurus Glenaldi Laju; Antonius Phillipus K.Gheta; Dimas Realino

Pengaruh Modal Kerja Terhadap Profitabilitas Pada PT.HM Sampoerna Yang Terdafatar Di Bursa Efek Indonesia Tahun 2019 – 2023

Florida Tresia Weking; Andreas Rengga; Kristiana Reinaldis Aek

PENGARUH ULASAN PELANGGAN DAN RATING PRODUK TERHADAP MINAT BELI DI E-COMMERCE SHOPEE (STUDI KASUS PADA MAHASISWA FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS NUSA NIPA MAUMERE)

Yohanes Don Bosko Lolo; Antonius Phillipus K.Gheta; Nunsio Handrian Meylano
Tren Sitasi Jurnal