Pendampingan Masyarakat Dalam Pemahaman Alur Administrasi BPJS Di Fasilitas Kesehatan

Nana Erika ; Halimah Tusakdiyah Harahap ; Suci Ardiah
Sevaka : Hasil Kegiatan Layanan Masyarakat 📅 2025 Vol 3, No 4 🔗 DOI: 10.62027/sevaka.v3i4.583
Abstract
The community assistance program in understanding BPJS administrative procedures at healthcare facilities aims to improve health literacy and service accessibility for participants of the National Health Insurance (JKN). Many citizens, particularly in rural areas, still face challenges in understanding BPJS registration, referral, and service claim procedures. This activity was carried out through a community-based participatory approach using socialization, service flow simulations, and direct mentoring at healthcare facilities. The results show a significant increase in public understanding of BPJS administrative stages, improved ability to access services independently, and higher satisfaction with healthcare services. The program also strengthened collaboration between communities, health cadres, and BPJS officers in facilitating administrative processes. Therefore, this initiative contributes to improving service efficiency and promoting equitable access to healthcare for all community groups.
Keywords
community empowerment; BPJS Health; health administration; healthcare facilities; health literacy
How to Cite

Nana Erika, et al. (2025). Pendampingan Masyarakat Dalam Pemahaman Alur Administrasi BPJS Di Fasilitas Kesehatan. Sevaka : Hasil Kegiatan Layanan Masyarakat, 3(4). https://doi.org/10.62027/sevaka.v3i4.583

Nana Erika; Halimah Tusakdiyah Harahap; Suci Ardiah, "Pendampingan Masyarakat Dalam Pemahaman Alur Administrasi BPJS Di Fasilitas Kesehatan," Sevaka : Hasil Kegiatan Layanan Masyarakat, vol. 3, no. 4, 2025.

Nana Erika; Halimah Tusakdiyah Harahap; Suci Ardiah. "Pendampingan Masyarakat Dalam Pemahaman Alur Administrasi BPJS Di Fasilitas Kesehatan." Sevaka : Hasil Kegiatan Layanan Masyarakat, vol. 3, no. 4, 2025.

Nana Erika; Halimah Tusakdiyah Harahap; Suci Ardiah. "Pendampingan Masyarakat Dalam Pemahaman Alur Administrasi BPJS Di Fasilitas Kesehatan." Sevaka : Hasil Kegiatan Layanan Masyarakat 3, no. 4 (2025).

Nana Erika, et al. (2025) 'Pendampingan Masyarakat Dalam Pemahaman Alur Administrasi BPJS Di Fasilitas Kesehatan', Sevaka : Hasil Kegiatan Layanan Masyarakat, 3(4). doi: 10.62027/sevaka.v3i4.583.

Nana Erika; Halimah Tusakdiyah Harahap; Suci Ardiah. Pendampingan Masyarakat Dalam Pemahaman Alur Administrasi BPJS Di Fasilitas Kesehatan. Sevaka : Hasil Kegiatan Layanan Masyarakat. 2025;3(4).

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