Optimalisasi Pelayanan Perizinan dengan Sistem Online Single Submission (OSS) dalam Mempercepat Pembangunan di Kota Bima

Nurlaila Nurlaila ; Nurhasanah Nurhasanah ; Zuriatin Zuriatin
Gemawisata: Jurnal Ilmiah Pariwisata 📅 2024 Vol 20, No 3 🔗 DOI: 10.56910/gemawisata.v20i3.390
Abstract
This study aims to evaluate the effectiveness of the Online Single Submission (OSS) system in enhancing licensing services and accelerating development in Bima City. Employing a qualitative descriptive approach, the research collected data through interviews, observations, and documentation, analyzing the implementation of OSS at the Investment and Integrated One-Stop Service Office (DPMPTSP). The results indicate that the implementation of OSS has improved the speed, accuracy, transparency, and accessibility of licensing services. The licensing process, which previously took a long time, can now be completed within a maximum of one week. Digital socialization and real-time tracking features have also improved public understanding and reduced misuse of authority. However, the effectiveness of OSS is still hindered by several challenges, such as limited staff, inadequate budget, technical disruptions, and digital divides. Technical issues like system and network disruptions, along with resistance to change, further obstruct the process. To address these challenges, improvements in technology infrastructure, competency training, and increased transparency are required. Overall, although OSS has had a positive impact, further efforts are needed to overcome existing challenges to ensure the system's optimization in supporting the acceleration of development in Bima City.
Keywords
Optimization; Licensing Services; Development; OSS
How to Cite

Nurlaila Nurlaila, et al. (2024). Optimalisasi Pelayanan Perizinan dengan Sistem Online Single Submission (OSS) dalam Mempercepat Pembangunan di Kota Bima. Gemawisata: Jurnal Ilmiah Pariwisata, 20(3). https://doi.org/10.56910/gemawisata.v20i3.390

Nurlaila Nurlaila; Nurhasanah Nurhasanah; Zuriatin Zuriatin, "Optimalisasi Pelayanan Perizinan dengan Sistem Online Single Submission (OSS) dalam Mempercepat Pembangunan di Kota Bima," Gemawisata: Jurnal Ilmiah Pariwisata, vol. 20, no. 3, 2024.

Nurlaila Nurlaila; Nurhasanah Nurhasanah; Zuriatin Zuriatin. "Optimalisasi Pelayanan Perizinan dengan Sistem Online Single Submission (OSS) dalam Mempercepat Pembangunan di Kota Bima." Gemawisata: Jurnal Ilmiah Pariwisata, vol. 20, no. 3, 2024.

Nurlaila Nurlaila; Nurhasanah Nurhasanah; Zuriatin Zuriatin. "Optimalisasi Pelayanan Perizinan dengan Sistem Online Single Submission (OSS) dalam Mempercepat Pembangunan di Kota Bima." Gemawisata: Jurnal Ilmiah Pariwisata 20, no. 3 (2024).

Nurlaila Nurlaila, et al. (2024) 'Optimalisasi Pelayanan Perizinan dengan Sistem Online Single Submission (OSS) dalam Mempercepat Pembangunan di Kota Bima', Gemawisata: Jurnal Ilmiah Pariwisata, 20(3). doi: 10.56910/gemawisata.v20i3.390.

Nurlaila Nurlaila; Nurhasanah Nurhasanah; Zuriatin Zuriatin. Optimalisasi Pelayanan Perizinan dengan Sistem Online Single Submission (OSS) dalam Mempercepat Pembangunan di Kota Bima. Gemawisata: Jurnal Ilmiah Pariwisata. 2024;20(3).

Artikel Terkait

Manajemen Adaptif Wisata Pendakian di Jalur Thekelan, Gunung Merbabu Pasca Kebakaran Hutan

Aurilia Triani Aryaningtyas; Suwarti Suwarti; Lilis Suciyati

Penilaian Konsumen terhadap Minuman Kopi Populer pada Roost Restaurant di The Nest Hotel Nusa Dua

Kadek Resta Dewi; Ni Putu Ariesta Budiani; Febrianto, I Gusti Agung

Sinergitas Wisata Gronjong Wariti dan Industri Kreatif Emping Melinjo dalam Meningkatkan Perekonomian Masyarakat

Risma Eka Nandika; Rinawati Zailani

Model Pengembangan Pariwisata Berbasis Digital dan Storynomics di Desa Wisata Kamasan

Ni Nyoman Suwaniti; Ni Kadek Riza Indira Kezhya Nanda; Dewa Ayu Sriadi Mastuti; Ni Nyoman Riris Lindya Andini; Ni Made Ayu Natih Widhiarini; Ni Luh Putu Intan Nirmalasari

Analisis Hubungan Pendirian Objek Wisata Menara Pandang terhadap Peningkatan Jumlah Kunjungan Wisatawan ke Objek Wisata Salib Kasih

Dini Resavita Hariandja; Robert Juni Tua Sitio; Ade Putera Arif Panjaitan; Liyus Waruwu; Yulia K.S Sitepu

Strategi Dinas Pariwisata Dalam Pengembangan Destinasi Wisata Pantai Pandaratan, Kecamatan Sarudik, Kabupaten Tapanuli Tengah

Ifo Siska Sigalingging; Elvri Teresia Simbolon; David Fero; Mery Silalahi; Liyus Waruwu
Tren Sitasi Jurnal