Masa Depan Komunikasi Konseling: Sinergi antara Teknologi Artificial Intelligance (AI) dan Komunikasi Interpersonal Konselor

The advancement of Artificial Intelligence (AI) technology has significantly influenced guidance and counseling services, particularly through the use of chatbots, e-counseling, and digital-based psychological analysis systems. This study aims to analyze the collaboration between AI technology and counselors’ interpersonal skills within the context of Islamic counseling. The research employed a qualitative approach using a library research method. Data sources were obtained from various relevant journals and scientific articles accessed through Google Scholar. Documentation techniques were applied for data collection, while the data were analyzed using descriptive-analytical and thematic approaches. The findings reveal that AI can enhance counseling services through greater efficiency, effectiveness, and accessibility without limitations of time and place. In addition, AI assists counselors in managing data, identifying clients’ problems, and providing quick initial responses. Nevertheless, AI cannot fully replace the role of counselors because it still lacks the ability to deeply understand empathy, build interpersonal relationships, provide emotional support, and comprehend spiritual values that are essential in Islamic counseling. Therefore, the implementation of hybrid counseling, which combines AI technology with human counselors, is considered more appropriate. In this model, AI functions as a supporting tool or co-counselor, while counselors continue to play the primary role in establishing therapeutic, humanistic, and religious relationships with clients. This study emphasizes that the integration of AI technology and counselors’ interpersonal skills is an important strategy in creating modern, effective, and human-oriented counseling services.