Efektivitas Penggunaan Aplikasi PLN Mobile Pada Bagian Pelayanan Pelanggan Di PLN UP3 Binjai
PLN (Persero) UP3 Binjai is one of the PLN units responsible for the electricity distribution function. In the electricity business, its position is as an interface with customers. The aim of this research is to determine the effectiveness of using the PLN Mobile application in the customer service section at PLN UP3 Binjai. In collecting research data, a qualitative method was used consisting of interviews and observations as well as literature review, interviews were conducted to PLN employees in the customer service department and PLN mobile users. The results of the research are that the PLN Mobile Application is quite good and very useful for UP3 Binjai customers to fulfill electricity needs, complaints and grievances, however, socialization is not yet evenly distributed so that there are still PLN customers UP3 Binjai who have not used the PLN Mobile application. Apart from that, the PLN Mobile application also has a positive impact on both customers and PLN employees because it will be more effective and save time and energy for both customers and employees in resolving customer complaints.
Annio Indah Lestari Nasution, et al. (2023). Efektivitas Penggunaan Aplikasi PLN Mobile Pada Bagian Pelayanan Pelanggan Di PLN UP3 Binjai . Jurnal Kendali Akuntansi, 1(4). https://doi.org/10.59581/jka-widyakarya.v1i4.1409
Annio Indah Lestari Nasution; Ayu Lestari Sitio; Cai Siregar; Leni Lastrian Nahulae, "Efektivitas Penggunaan Aplikasi PLN Mobile Pada Bagian Pelayanan Pelanggan Di PLN UP3 Binjai ," Jurnal Kendali Akuntansi, vol. 1, no. 4, 2023.
Annio Indah Lestari Nasution; Ayu Lestari Sitio; Cai Siregar; Leni Lastrian Nahulae. "Efektivitas Penggunaan Aplikasi PLN Mobile Pada Bagian Pelayanan Pelanggan Di PLN UP3 Binjai ." Jurnal Kendali Akuntansi, vol. 1, no. 4, 2023.
Annio Indah Lestari Nasution; Ayu Lestari Sitio; Cai Siregar; Leni Lastrian Nahulae. "Efektivitas Penggunaan Aplikasi PLN Mobile Pada Bagian Pelayanan Pelanggan Di PLN UP3 Binjai ." Jurnal Kendali Akuntansi 1, no. 4 (2023).
Annio Indah Lestari Nasution, et al. (2023) 'Efektivitas Penggunaan Aplikasi PLN Mobile Pada Bagian Pelayanan Pelanggan Di PLN UP3 Binjai ', Jurnal Kendali Akuntansi, 1(4). doi: 10.59581/jka-widyakarya.v1i4.1409.
Annio Indah Lestari Nasution; Ayu Lestari Sitio; Cai Siregar; Leni Lastrian Nahulae. Efektivitas Penggunaan Aplikasi PLN Mobile Pada Bagian Pelayanan Pelanggan Di PLN UP3 Binjai . Jurnal Kendali Akuntansi. 2023;1(4).
Pengaruh Penerapan E-Registration, E-Billing, E-Filing terhadap Kepatuhan Wajib Pajak pada Kantor Pelayanan Pajak (KPP) Pratama Bulukumba
Nurannisa Nurannisa
Dampak Implementasi PSAK 73 Terhadap Kinerja Keuangan, Kebijakan Dividen, dan Manajemen Laba pada Perusahaan yang Terdaftar di Bursa Efek Indonesia
Yesi Angraini; Liza Alvia
Dinamika Pelayanan pada Dinas Koperasi dan Usaha Mikro Kecil dan Menengah dan Perdagangan di Kabupaten Tegal
Wisnu Wisnu; Fatkhuri Fatkhuri
Pengaruh Penerapan E-Samsat dan Pajak Progresif terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor
Alif Muhammad Pratama; Marcelino Mustopa
Peran Rumah Subsidi dalam Meningkatkan Akses Hunian dan Perekonomian Masyarakat Berpenghasilan Rendah di Indonesia: Studi Kasus Kecamatan Sokaraja Kabupaten Banyumas
Tripustikasari, Eka
Pengaruh Literasi Keuangan, E-Money, dan Gaya Hidup terhadap Perilaku Keuangan Mahasiswa Akuntansi pada Cashless Society
Liziyannida Liziyannida; Suwandi Suwandi