Literature Review : Dampak Merger Bank Syariah Indonesia (BSI) Terhadap Karyawan dan Nasabah

M. Masrukhan ; Nadhiyah Rahmah ; Winda Nur Sella ; Lu’luatul Jannah
Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekono... 📅 2024 Vol 2, No 4 🔗 DOI: 10.61132/nuansa.v2i4.1359
Abstract
This research aims to analyze the impact of the merger of Bank Syariah Indonesia (BSI) on employees and customers, using a literature review method that follows PRISMA guidelines. Data were collected from Google Scholar with related keywords, yielding 6,590 results, and 10 relevant articles were selected based on inclusion and exclusion criteria. The research results show that the merger of three state-owned sharia banks, namely Bank Syariah Mandiri, BNI Syariah, and BRI Syariah aims to increase competitiveness and efficiency in the national financial system, as well as provide better services to customers. In this merger, employees experience changes in organizational structure and work culture, and welfare, which requires a process of adaptation and adjustment. Meanwhile, the impact for customers of this merger is to offer convenience and comfort in banking services. Overall, this merger has had a positive impact in terms of improving service quality and satisfaction for both BSI employees and customers.
Keywords
Merger; Indonesian; Sharia Bank; Employees; Customers
How to Cite

M. Masrukhan, et al. (2024). Literature Review : Dampak Merger Bank Syariah Indonesia (BSI) Terhadap Karyawan dan Nasabah. Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah, 2(4). https://doi.org/10.61132/nuansa.v2i4.1359

M. Masrukhan; Nadhiyah Rahmah; Winda Nur Sella; Lu’luatul Jannah, "Literature Review : Dampak Merger Bank Syariah Indonesia (BSI) Terhadap Karyawan dan Nasabah," Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah, vol. 2, no. 4, 2024.

M. Masrukhan; Nadhiyah Rahmah; Winda Nur Sella; Lu’luatul Jannah. "Literature Review : Dampak Merger Bank Syariah Indonesia (BSI) Terhadap Karyawan dan Nasabah." Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah, vol. 2, no. 4, 2024.

M. Masrukhan; Nadhiyah Rahmah; Winda Nur Sella; Lu’luatul Jannah. "Literature Review : Dampak Merger Bank Syariah Indonesia (BSI) Terhadap Karyawan dan Nasabah." Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2, no. 4 (2024).

M. Masrukhan, et al. (2024) 'Literature Review : Dampak Merger Bank Syariah Indonesia (BSI) Terhadap Karyawan dan Nasabah', Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah, 2(4). doi: 10.61132/nuansa.v2i4.1359.

M. Masrukhan; Nadhiyah Rahmah; Winda Nur Sella; Lu’luatul Jannah. Literature Review : Dampak Merger Bank Syariah Indonesia (BSI) Terhadap Karyawan dan Nasabah. Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah. 2024;2(4).

Artikel Terkait

Analisis Pemikiran Al-Fārābī tentang Kesejahteraan Sosial dan Relevansinya terhadap Pembangunan Ekonomi

Amelia Nurasiah; Husnul Kholifah Nur Inayah; Rizka Anggriani; Lina Marlina; Ana Fauziya Diyana

Integrasi Pemasaran Islam dan Tanggung Jawab Sosial Perusahaan di Era Digital: Analisis dalam Perspektif Maqashid Syariah

Syahvira Salsabilla Putri; Ismatul Khayati

Pengaruh Social Media Marketing, Influencer Marketing dan Lokasi terhadap Customer Loyalty Generasi Z pada Kedai Wanus Kedir

Rohmatul Habibah; Aprilia Dian Evasari; Endah Kurnawati

Analisis pemikiran Monzer Kahf Tentang Zakat dan Relevansinya Terhadap Penanggulangan Kemiskinan di Indonesia

Wydia Artanti; Tanesa Yulyanda; Tyas Nur’aini; Lina Marlina; Ana Fauziya Diyana

Keputusan Masyarakat Menggunakan Kredit Pemilikan Rumah (KPR) Menggunakan Akad Murabahah di Kota Tebing Tinggi

M. Maulana Malik Nasution; Putri Nazli

Analisis Kebijakan Moneter Syariah di Indonesia dalam Menghadapi Transformasi Digital: Studi pada Instrumen SBIS dan Sukuk Bank Indonesia

Sulistya Ningsih; Tarmizi Silalahi; Ananda Wahid Siregar; Reni Ria Armayani Hsb
Tren Sitasi Jurnal