Pengaruh Kinerja Pelayanan Pegawai Bagian Administrasi Umum terhadap Tingkat Kepuasan Sivitas Akademika di Politeknik Harapan Bersama Kota Tegal

Bahri Kamal ; Muhamad Bakhar
Jurnal Manajemen Bisnis Digital Terkini 📅 2025 Vol 2, No 4 🔗 DOI: 10.61132/jumbidter.v2i4.890
Abstract
This research aims to find out the effects of the service performance of the general administration staff on the level satisfaction of the academic community at the harapan bersama polythechnic tegal. The sample was selected by means of the slovin formula technique and it consisted of 98 consumers. The techniques used in data collection were observation, interview, literature, and questionnaire. The data analysis techniques were quantitative with the statistic analysis descriptive quantitative, data quality test (validity test and reliability test), classic assumption test (normality’s test, multicolonierity test, heteroskedasticity test, and autocorrelation test), multiple linear regression, hypotesis’s test (t’s test and F’s test) and coefficient of determination. The results of the research show that : (1) there is a positive and significant partially between effect of the service performance in cleanliness on the satisfaction of the academic community at the Harapan Bersama Polythechnic Tegal, indicated by a regression coefficient of 0,286, a tobserved value of 4,472, and a significance value of 0,000; (2) there is a positive and significant partially between effect of the service  performance in infrastructure on the satisfaction of the academic community at the Harapan Bersama Polythechnic Tegal.
Keywords
Academic Community Satisfaction; Harapan Bersama Polytechnic; Hypothesis Test; Linear Regression; Service Performance
How to Cite

Bahri Kamal & Muhamad Bakhar (2025). Pengaruh Kinerja Pelayanan Pegawai Bagian Administrasi Umum terhadap Tingkat Kepuasan Sivitas Akademika di Politeknik Harapan Bersama Kota Tegal. Jurnal Manajemen Bisnis Digital Terkini, 2(4). https://doi.org/10.61132/jumbidter.v2i4.890

Bahri Kamal; Muhamad Bakhar, "Pengaruh Kinerja Pelayanan Pegawai Bagian Administrasi Umum terhadap Tingkat Kepuasan Sivitas Akademika di Politeknik Harapan Bersama Kota Tegal," Jurnal Manajemen Bisnis Digital Terkini, vol. 2, no. 4, 2025.

Bahri Kamal; Muhamad Bakhar. "Pengaruh Kinerja Pelayanan Pegawai Bagian Administrasi Umum terhadap Tingkat Kepuasan Sivitas Akademika di Politeknik Harapan Bersama Kota Tegal." Jurnal Manajemen Bisnis Digital Terkini, vol. 2, no. 4, 2025.

Bahri Kamal; Muhamad Bakhar. "Pengaruh Kinerja Pelayanan Pegawai Bagian Administrasi Umum terhadap Tingkat Kepuasan Sivitas Akademika di Politeknik Harapan Bersama Kota Tegal." Jurnal Manajemen Bisnis Digital Terkini 2, no. 4 (2025).

Bahri Kamal & Muhamad Bakhar (2025) 'Pengaruh Kinerja Pelayanan Pegawai Bagian Administrasi Umum terhadap Tingkat Kepuasan Sivitas Akademika di Politeknik Harapan Bersama Kota Tegal', Jurnal Manajemen Bisnis Digital Terkini, 2(4). doi: 10.61132/jumbidter.v2i4.890.

Bahri Kamal; Muhamad Bakhar. Pengaruh Kinerja Pelayanan Pegawai Bagian Administrasi Umum terhadap Tingkat Kepuasan Sivitas Akademika di Politeknik Harapan Bersama Kota Tegal. Jurnal Manajemen Bisnis Digital Terkini. 2025;2(4).

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