The Effect of Burnout and Turnover Intention on Employee Performance in Banking

Rosaria Angelita ; Ika Korika Swasti
International Journal of Economics and Management... 📅 2025 Vol 2, No 4 🔗 DOI: 10.61132/ijems.v2i4.1064
Abstract
This study aims to analyze the effect of burnout and turnover intention on employee performance in banks. Declining performance and high work pressure in the micro banking sector are important reasons for conducting this study. The research uses a quantitative approach with a survey method, involving 42 respondents from the credit, marketing, and teller divisions. Data collection was carried out through the distribution of questionnaires using a 1–5 point Likert scale, which were then analyzed using the Partial Least Squares (PLS) method through the SmartPLS 4 application. The results show that both burnout and turnover intention negatively affect employee performance. This means that as employees experience higher levels of emotional exhaustion and a stronger intention to leave their job, their performance declines. The study highlights the importance of addressing these psychological factors to enhance employee performance. The findings imply that company management should focus on improving the psychological well-being of employees to ensure the stability of organizational performance, reduce turnover, and maintain a productive workforce.
Keywords
Banking; Burnout; Employee Performance; SmartPLS 4; Turnover Intention
How to Cite

Rosaria Angelita & Ika Korika Swasti (2025). The Effect of Burnout and Turnover Intention on Employee Performance in Banking . International Journal of Economics and Management Sciences, 2(4). https://doi.org/10.61132/ijems.v2i4.1064

Rosaria Angelita; Ika Korika Swasti, "The Effect of Burnout and Turnover Intention on Employee Performance in Banking ," International Journal of Economics and Management Sciences, vol. 2, no. 4, 2025.

Rosaria Angelita; Ika Korika Swasti. "The Effect of Burnout and Turnover Intention on Employee Performance in Banking ." International Journal of Economics and Management Sciences, vol. 2, no. 4, 2025.

Rosaria Angelita; Ika Korika Swasti. "The Effect of Burnout and Turnover Intention on Employee Performance in Banking ." International Journal of Economics and Management Sciences 2, no. 4 (2025).

Rosaria Angelita & Ika Korika Swasti (2025) 'The Effect of Burnout and Turnover Intention on Employee Performance in Banking ', International Journal of Economics and Management Sciences, 2(4). doi: 10.61132/ijems.v2i4.1064.

Rosaria Angelita; Ika Korika Swasti. The Effect of Burnout and Turnover Intention on Employee Performance in Banking . International Journal of Economics and Management Sciences. 2025;2(4).

Artikel Terkait

Demographic Factors, Psychographic Factors, and Digital Promotion on Golf Participation Decisions: The Mediating Role of Sport Commitment

Lestari Wuryanti; Siti Auliya Putri; Ayu Nursari

Clinical Leadership, Effective Communication, and Team-work Effectiveness: Mediating Role of Interprofessional Collaboration

Ester Lidia Paseki; Nofierni Nofierni; Sandra Dewi

The Effect of The Number of Msmes, The Number of Buildings and Grdp on City District Tax Revenue in South Sulawesi Province

Nur Alif Sapoetra; Abd. Rahim; Citra Ayni Kamaruddin; Sri Astuty; Abdul Rajab

Female Education, Poverty, and Household Factors in Reducing Stunting in Indonesia

Anita Kartika Putri; Ida Budiarty

Working Capital and Its Influence on Firm Performance and Sustained Growth: Evidence from Consumer Non-Cyclicals Manufacturing Companies on the Indonesia Stock Exchange

Elia Rossa; Nurasia Natsir

The Role of Authentic Leadership in Improving Healthcare Workers Performance and Hospital Service Quality

Dian Mawarni
Tren Sitasi Jurnal