The Influence of Servant Leadership on Job Performance Mediated by Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior Among Lecturers of Private Higher Education Institutions in West Java

Yus Jayusman ; Bahtair Usman ; Dita Oki Berliyanti
International Journal of Economics and Management... 📅 2025 Vol 2, No 4 🔗 DOI: 10.61132/ijems.v2i4.1061
Abstract
Objectives: This study aims to analyze the direct and indirect effects of Servant Leadership on lecturers’ Job Performance through the mediating variables of Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior (Organizational Citizenship Behavior). The study also seeks to identify which mediating variable has the strongest influence in explaining the relationship between leadership and performance among lecturers in private universities. Methodology: This study applies a causal quantitative approach using a survey method with a sample of 155 lecturers from Information Technology study programs at private universities in West Java. Data were collected through questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to test ten research hypotheses and evaluate the mediating effects among variables. Findings: The results show that Servant Leadership has a positive influence on Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior, but does not directly affect Job Performance. Among the mediators, only Organizational Citizenship Behavior significantly mediates the relationship between Servant Leadership and Job Performance, indicating that lecturers’ voluntary behavior plays a key role in improving performance. In contrast, Job Satisfaction and Employee Engagement do not act as significant mediators. Conclusion: The findings highlight that leadership effectiveness in higher education depends on fostering Organizational Citizenship Behavior rather than relying solely on satisfaction or engagement. The study introduces the concept of Emphatic Leadership, which emphasizes empathy, accountability, and humility as essential values for leaders in academic environments. This approach offers practical insights for developing participative and humanistic leadership models to enhance lecturers’ academic performance.
Keywords
Employee Engagement; Job Performance; Job Satisfaction; Organizational Citizenship Behavior; Servant Leadership
How to Cite

Yus Jayusman, et al. (2025). The Influence of Servant Leadership on Job Performance Mediated by Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior Among Lecturers of Private Higher Education Institutions in West Java. International Journal of Economics and Management Sciences, 2(4). https://doi.org/10.61132/ijems.v2i4.1061

Yus Jayusman; Bahtair Usman; Dita Oki Berliyanti, "The Influence of Servant Leadership on Job Performance Mediated by Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior Among Lecturers of Private Higher Education Institutions in West Java," International Journal of Economics and Management Sciences, vol. 2, no. 4, 2025.

Yus Jayusman; Bahtair Usman; Dita Oki Berliyanti. "The Influence of Servant Leadership on Job Performance Mediated by Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior Among Lecturers of Private Higher Education Institutions in West Java." International Journal of Economics and Management Sciences, vol. 2, no. 4, 2025.

Yus Jayusman; Bahtair Usman; Dita Oki Berliyanti. "The Influence of Servant Leadership on Job Performance Mediated by Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior Among Lecturers of Private Higher Education Institutions in West Java." International Journal of Economics and Management Sciences 2, no. 4 (2025).

Yus Jayusman, et al. (2025) 'The Influence of Servant Leadership on Job Performance Mediated by Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior Among Lecturers of Private Higher Education Institutions in West Java', International Journal of Economics and Management Sciences, 2(4). doi: 10.61132/ijems.v2i4.1061.

Yus Jayusman; Bahtair Usman; Dita Oki Berliyanti. The Influence of Servant Leadership on Job Performance Mediated by Job Satisfaction, Employee Engagement, and Organizational Citizenship Behavior Among Lecturers of Private Higher Education Institutions in West Java. International Journal of Economics and Management Sciences. 2025;2(4).

Artikel Terkait

Demographic Factors, Psychographic Factors, and Digital Promotion on Golf Participation Decisions: The Mediating Role of Sport Commitment

Lestari Wuryanti; Siti Auliya Putri; Ayu Nursari

Female Education, Poverty, and Household Factors in Reducing Stunting in Indonesia

Anita Kartika Putri; Ida Budiarty

Clinical Leadership, Effective Communication, and Team-work Effectiveness: Mediating Role of Interprofessional Collaboration

Ester Lidia Paseki; Nofierni Nofierni; Sandra Dewi

The Effect of The Number of Msmes, The Number of Buildings and Grdp on City District Tax Revenue in South Sulawesi Province

Nur Alif Sapoetra; Abd. Rahim; Citra Ayni Kamaruddin; Sri Astuty; Abdul Rajab

Working Capital and Its Influence on Firm Performance and Sustained Growth: Evidence from Consumer Non-Cyclicals Manufacturing Companies on the Indonesia Stock Exchange

Elia Rossa; Nurasia Natsir

The Role of Authentic Leadership in Improving Healthcare Workers Performance and Hospital Service Quality

Dian Mawarni
Tren Sitasi Jurnal