Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kelokopi Batusangkar

Andrika Aldi ; Violintikha Harmawan
Jurnal Pariwisata Indonesia 📅 2025 Vol 2, No 2 🔗 DOI: 10.62383/tamasya.v2i2.289
Abstract
The purpose of this study was to find out how service quality affects customer happiness at Kelokopi Batusangkar, which was shown by comments about unsteady Wi-Fi connections, uneven drink tastes, and slow service from staff who didn't know the menu.  What the study aims to do is show how service quality affects customer happiness.  A non-probability picking method was used to select 370 people for the study, which used a detailed quantitative approach and a cause correlation method.  A Likert-scale questionnaire that had been checked for validity and reliability was used to collect data, and SPSS 24.00 was used to analyze the results.The findings showed that 83% of people were satisfied with the service quality and 78% were satisfied with the service quality.  Only 31.2% of customer happiness was caused by service quality; the other 69.8% was caused by other things.
Keywords
Descriptive Quantitatif; Guest Satisfaction; Service Quality
How to Cite

Andrika Aldi & Violintikha Harmawan (2025). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kelokopi Batusangkar. Jurnal Pariwisata Indonesia, 2(2). https://doi.org/10.62383/tamasya.v2i2.289

Andrika Aldi; Violintikha Harmawan, "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kelokopi Batusangkar," Jurnal Pariwisata Indonesia, vol. 2, no. 2, 2025.

Andrika Aldi; Violintikha Harmawan. "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kelokopi Batusangkar." Jurnal Pariwisata Indonesia, vol. 2, no. 2, 2025.

Andrika Aldi; Violintikha Harmawan. "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kelokopi Batusangkar." Jurnal Pariwisata Indonesia 2, no. 2 (2025).

Andrika Aldi & Violintikha Harmawan (2025) 'Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kelokopi Batusangkar', Jurnal Pariwisata Indonesia, 2(2). doi: 10.62383/tamasya.v2i2.289.

Andrika Aldi; Violintikha Harmawan. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kelokopi Batusangkar. Jurnal Pariwisata Indonesia. 2025;2(2).

Artikel Terkait

From Sunrise Seekers to Village Experience Seekers: A Two Step Clustering Segmentation in Bromo Tengger Semeru National Park

Novita Uki Hutami; Faisyal Faisyal; Reyra Humaera; Irfanun Nisa Tsalits Hantanty

Analisis Kontribusi Sektor Pariwisata Provinsi Lampung Terhadap Pertumbuhan Pendapatan Nasional Indonesia

Kaisa Zahwa Azhara; Nabila Destia Leviana; Nahdia Hulwa Imania; Dwi Arya Pangestu; M. Yusuf Bahtiar

MICE Sebagai Instrumen Soft Power: Peran KTT ASEAN dalam Diplomasi Pariwisata Indonesia

Achlis Nur Fajar

Strategi dalam Pembuatan Taman Gereja HKBP Parpangiran Desa Hutaraja Simanungkalit Sebagai Wujud Eko-Eklesiologi

Geby Hutabarat; Monica Stevani Sinaga; Cahaya Napitupulu; Yose Marbun; Fanorotodo Laia

Sinkronisasi UU ITE dan UU Kepariwisataan dalam Pengawasan Promosi Pariwisata Digital di Indonesia

Rizqy Prasetyani Putri; Shinta Pramesti Kartika Hadist; Suryana Hasbas

Analisis Kesiapan dan Pengembangan Promosi Digital untuk Meningkatkan Daya Saing : Studi Kasus Florina Bouquet

Safira Nurhaliza; Jasmine Nashwa Mutiara Seno; Chikita Alamanda Arafa; Niken Dwi Astuti; Dina Mayasari Soeswoyo
Tren Sitasi Jurnal