Model Integrasi Supply Chain Management pada Industri Manufaktur-Jasa: Studi Kasus di Industri Otomotif

Nazwa Deasy Kamila ; Febryansyah Putra Siregar ; Bagas Prakasa
Jupiter: Publikasi Ilmu Keteknikan Industri, Tekni... 📅 2025 Vol 3, No 4 🔗 DOI: 10.61132/jupiter.v3i4.954
Abstract
This study uses a qualitative method to analyze the integration model of Supply Chain Management (SCM) in the manufacturing-service industry, focusing on a case study in the automotive sector. SCM integration in this context involves the coordination of production processes, distribution, and after-sales services to enhance efficiency and responsiveness to customer demands. Data were collected through in-depth interviews and direct observations at an automotive company implementing integration strategies between manufacturing and service operations. The findings show that cross-functional collaboration among suppliers, manufacturers, and service providers plays a vital role in creating an adaptive supply chain. Digital integration through connected information systems also significantly accelerates decision-making and improves overall supply chain visibility. This study highlights the importance of a holistic approach encompassing technical, organizational, and inter-partner relationship aspects. The results are relevant for automotive companies aiming to strengthen competitiveness through cross-sector SCM integration and serve as a reference for developing industrial policies that support collaboration between manufacturing and service actors in the Industry 4.0 era.
 
Keywords
automotive industry; manufacturing-service integration; strategic collaboration; supply chain digitalization; Supply Chain Management
How to Cite

Nazwa Deasy Kamila, et al. (2025). Model Integrasi Supply Chain Management pada Industri Manufaktur-Jasa: Studi Kasus di Industri Otomotif. Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika, 3(4). https://doi.org/10.61132/jupiter.v3i4.954

Nazwa Deasy Kamila; Febryansyah Putra Siregar; Bagas Prakasa, "Model Integrasi Supply Chain Management pada Industri Manufaktur-Jasa: Studi Kasus di Industri Otomotif," Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika, vol. 3, no. 4, 2025.

Nazwa Deasy Kamila; Febryansyah Putra Siregar; Bagas Prakasa. "Model Integrasi Supply Chain Management pada Industri Manufaktur-Jasa: Studi Kasus di Industri Otomotif." Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika, vol. 3, no. 4, 2025.

Nazwa Deasy Kamila; Febryansyah Putra Siregar; Bagas Prakasa. "Model Integrasi Supply Chain Management pada Industri Manufaktur-Jasa: Studi Kasus di Industri Otomotif." Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika 3, no. 4 (2025).

Nazwa Deasy Kamila, et al. (2025) 'Model Integrasi Supply Chain Management pada Industri Manufaktur-Jasa: Studi Kasus di Industri Otomotif', Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika, 3(4). doi: 10.61132/jupiter.v3i4.954.

Nazwa Deasy Kamila; Febryansyah Putra Siregar; Bagas Prakasa. Model Integrasi Supply Chain Management pada Industri Manufaktur-Jasa: Studi Kasus di Industri Otomotif. Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika. 2025;3(4).

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