Analisis Tingkat Kepuasan Pengguna Aplikasi Employee Self Service di PT Indofood CBP Sukses Makmur Tbk Menggunakan Metode End User Computing Satisfaction

Yoga Wahyu Pratama ; Fransiska Prihatini ; Orissa Octaria ; Ahmad Farisi ; Mardiani Mardiani
Mars: Jurnal Teknik Mesin, Industri, Elektro Dan I... 📅 2025 Vol 3, No 5 🔗 DOI: 10.61132/mars.v3i5.1099
Abstract
The use of technology in data management has become the key to improving the efficiency and effectiveness of company performance. PT Indofood CBP Sukses Makmur Tbk has implemented a computerized employee attendance system through the Employee Self Service (ESS) application. However, so far there has been no evaluation regarding the level of user satisfaction with the application. This study aims to measure ESS user satisfaction to provide input in future application development. The method used is End User Computing Satisfaction (EUCS) which includes five variables: Content, Accuracy, Format, Ease of Use, and Timeliness. Data was obtained through the distribution of questionnaires and analyzed using the SPSS application. The results of the t-test showed that the Format variable had the most significant influence (t = 4.281), while the other variable showed an insignificant influence individually. However, through the F test, an F value was obtained of 3.791 with a significance of 0.003, which shows that simultaneously all EUCS variables have a significant effect on user satisfaction. These results are expected to be the basis for companies to improve the performance of ESS applications and support the overall work efficiency of employees.
Keywords
Data management; ESS; EUCS; User satisfaction; Work efficiency
How to Cite

Yoga Wahyu Pratama, et al. (2025). Analisis Tingkat Kepuasan Pengguna Aplikasi Employee Self Service di PT Indofood CBP Sukses Makmur Tbk Menggunakan Metode End User Computing Satisfaction. Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer, 3(5). https://doi.org/10.61132/mars.v3i5.1099

Yoga Wahyu Pratama; Fransiska Prihatini; Orissa Octaria; Ahmad Farisi; Mardiani Mardiani, "Analisis Tingkat Kepuasan Pengguna Aplikasi Employee Self Service di PT Indofood CBP Sukses Makmur Tbk Menggunakan Metode End User Computing Satisfaction," Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer, vol. 3, no. 5, 2025.

Yoga Wahyu Pratama; Fransiska Prihatini; Orissa Octaria; Ahmad Farisi; Mardiani Mardiani. "Analisis Tingkat Kepuasan Pengguna Aplikasi Employee Self Service di PT Indofood CBP Sukses Makmur Tbk Menggunakan Metode End User Computing Satisfaction." Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer, vol. 3, no. 5, 2025.

Yoga Wahyu Pratama; Fransiska Prihatini; Orissa Octaria; Ahmad Farisi; Mardiani Mardiani. "Analisis Tingkat Kepuasan Pengguna Aplikasi Employee Self Service di PT Indofood CBP Sukses Makmur Tbk Menggunakan Metode End User Computing Satisfaction." Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 3, no. 5 (2025).

Yoga Wahyu Pratama, et al. (2025) 'Analisis Tingkat Kepuasan Pengguna Aplikasi Employee Self Service di PT Indofood CBP Sukses Makmur Tbk Menggunakan Metode End User Computing Satisfaction', Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer, 3(5). doi: 10.61132/mars.v3i5.1099.

Yoga Wahyu Pratama; Fransiska Prihatini; Orissa Octaria; Ahmad Farisi; Mardiani Mardiani. Analisis Tingkat Kepuasan Pengguna Aplikasi Employee Self Service di PT Indofood CBP Sukses Makmur Tbk Menggunakan Metode End User Computing Satisfaction. Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer. 2025;3(5).

Artikel Terkait

Pembuatan Paku Payung Panjang 50 mm, Diameter 2,5 mm, Tebal Pelat Payung 1,2 mm Kapasitas 300 Biji/Jam

Muhammad Faza Kamil; Syamsul Hadi; Ulil Albab Abdillah; Faiqur Rizal Fajriminallah; Jason Andreas Hudi Prayoga

Analisis Desain Modular Mata Bajak Singkal untuk Meningkatkan Kemudahan Perawatan dan Perbaikan

Gafar, Arvan; Waskito Waskito

Perancangan Website Sistem Penerimaan Peserta Didik Baru MIS Chairul Baryyah Medan Krio dengan Metode Agile

Julia Sinta; Furqan Khalidy; Saiful Amir

Optimasi Kinerja dan Kekuatan Poros Mesin Pencacah Ban Multifungsi Berbasis Metode FEA

Hery Irawan; Raka Noerman Khatami

Analisis Hasil Pencacahan Sampah Rumah Tangga Menggunakan Mesin Depackaging Waste Tipe Hammer Mill Melalui Simulasi CFD-DEM

Hafidh Ihwanul Isro; Arif Rahman Saleh; Nurmala Dyah Fajarningrum

Sistem Informasi Promosi Wisata Desa Pada Eweta Berbasis Web Dengan CodeIgniter

Robertus Umbu Zogara; Cecilia Dai Payon Binti Gabriel; Dian Fransiska Ledi
Tren Sitasi Jurnal