Analisis Kepuasan Nasabah Terhadap Pelayanan Bank Syariah Indonesia (BSI)

Henny Saraswati ; Budi Sudrajat ; Wahyu Hidayat ; Triana Marsanda Herin ; Desmiranti Rahma ; Ari Ari
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi d... 📅 2023 Vol 1, No 3 🔗 DOI: 10.59246/muqaddimah.v1i3.365
Abstract
Service is not just providing services to customers, but also understanding the needs and desires of customers. A good service must start from understanding the needs and desires of customers, providing the right solutions, always updating and improving services, listening to customer feedback, and always balanced with competitive prices and satisfying product quality. The purpose of this research is to analyze customer satisfaction on the quality of service provided by Bank Syariah Indonesia. This study uses quantitative research by collecting primary and secondary data from questionnaires. Customer satisfaction is the main key in maintaining the continuity of the banking business, so it is important for banks to always pay attention to customer needs and provide the best service. Therefore, it is necessary to analyze customer satisfaction with the services of Bank Syariah Indonesia.
 
Keywords
Service Customer Satisfaction Bank Syariah Indonesia (BSI)
How to Cite

Henny Saraswati, et al. (2023). Analisis Kepuasan Nasabah Terhadap Pelayanan Bank Syariah Indonesia (BSI). MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis, 1(3). https://doi.org/10.59246/muqaddimah.v1i3.365

Henny Saraswati; Budi Sudrajat; Wahyu Hidayat; Triana Marsanda Herin; Desmiranti Rahma; Ari Ari, "Analisis Kepuasan Nasabah Terhadap Pelayanan Bank Syariah Indonesia (BSI)," MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis, vol. 1, no. 3, 2023.

Henny Saraswati; Budi Sudrajat; Wahyu Hidayat; Triana Marsanda Herin; Desmiranti Rahma; Ari Ari. "Analisis Kepuasan Nasabah Terhadap Pelayanan Bank Syariah Indonesia (BSI)." MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis, vol. 1, no. 3, 2023.

Henny Saraswati; Budi Sudrajat; Wahyu Hidayat; Triana Marsanda Herin; Desmiranti Rahma; Ari Ari. "Analisis Kepuasan Nasabah Terhadap Pelayanan Bank Syariah Indonesia (BSI)." MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis 1, no. 3 (2023).

Henny Saraswati, et al. (2023) 'Analisis Kepuasan Nasabah Terhadap Pelayanan Bank Syariah Indonesia (BSI)', MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis, 1(3). doi: 10.59246/muqaddimah.v1i3.365.

Henny Saraswati; Budi Sudrajat; Wahyu Hidayat; Triana Marsanda Herin; Desmiranti Rahma; Ari Ari. Analisis Kepuasan Nasabah Terhadap Pelayanan Bank Syariah Indonesia (BSI). MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis. 2023;1(3).

Artikel Terkait

Perubahan Interaksi Konsumen dan Pedagang Pasar Tradisional pada Era Digital

Fitriyah, Azizatul; Rizki Febri Eka Pradani

Pemetaan Kajian Smart Village dalam Mendukung Pembangunan Berkelanjutan: Analisis Bibliometrik pada Tiongkok, India, dan Indonesia

Chair, Musbichatul; Aluisius Hery Pratono

Analisis Efektivitas Penggunaan Dana Bos dalam Laporan Keuangan Sekolah Al-Ishlah Kota Gorontalo

Abdullah, Mohamad; Ali, Yuwin; Iyonu, Mentari Ariesta

Analisis Konten Instagram @Cutie.Pas dalam Membangun Brand Awareness Bisnis Thrift: Tinjauan Etika Bisnis Syariah

Nabila, Wahyu Aliya; Nurul Huda

Pengaruh Kinerja Keuangan terhadap Kepemilikan Asing dengan Moderasi Ukuran Perusahaan pada Perusahaan Non-Keuangan di Bursa Efek Indonesia

Mohamad Syarif, Suhartin; Tanusi, Gabriel

The Influence of Transparency and Village Financial Accountability on Village Fund Management in Bajo Village, Liang District

Helman, Novianti; Ali, Yuwin; S. Makur, Dharmawaty
Tren Sitasi Jurnal